Most people who visit Bissell Centre can immediately tell that the people we help have a special bond with one another. Carol, who performs once a month in our Drop-in Centre with her Aboriginal women’s drumming circle notes “They treat each other like brothers and sisters, moms and dads.” Diane, a long-time volunteer, also senses a special connection among the people here. “When I don’t come, I miss the people in the Drop-in Centre. They’re always stopping us and talking to us,” she says. “It’s like a family.”
The phrase “like a family” is often used by staff, volunteers, and especially by the participants themselves. But around Bissell, the word family does not always refer to people who are related by blood.
In honour of Family Day, we asked our participants about their understanding of the word “family.” Here are their answers.
Q: What does the word “family” mean to you?
“Family means being close and loving to your children, wife, or husband, and making sure that their needs are met.” – Candace
“Family is unity. It’s love. It’s not feeling lonely in this world.” – Dina
“Family is my world. My girls keep me strong and show me the value of life.” – Krystal
“I would say family is like a team. They know each other very well, they can depend on each other. These are the people whom you can depend on, and you can rely on them in any situation.” – Shalini
Q: How has being at Bissell Centre shaped your sense of family?
“Bissell Centre made me feel that I have another family outside my ownâ€¦ It gives me a sense of belonging.” – Billy
“Bissell Centre strengthens us as a family. [It] helps us build a better future.” – Davina
“My son and daughter have had an amazing experience [at the daycare]â€¦ My children see you all as family. I see so much good here.” – Angela
“Bissell Centre has given us a sense of belonging, tradition, and foundation to start from. The staff has encouraged us to grow and always gives us something to look forward to.” – Kayla
“I don’t know what I would have done without all of the staff [at Bissell]. Look! Now I am sitting in my own home. I consider ALL of the staff to be my family.” – Judy
“Bissell Centre is a big support for immigrants like us. We are a low-income family, and Bissell has given lots of resources, like clothing, diapers, and toys for the kids.” – Shalini
We’ve watched our family at Bissell Centre grow and change for over 100 years thanks to your support. Thank you for helping us assist families of all kinds in our community.
2016 was an incredible year thanks to our dedicated supporters! Here are some of our favourite moments of 2016.
1) Thousands of Pairs of New Underwear Collected for People in Need
In June, we held our third annual Drop Your Gonch underwear drive, and we set out to raise 2000 pairs of new underwear. The people we serve are always in need of new underwear, an essential item that is rarely donated. Our supporters surprised and amazed us once again: altogether, we collected 3605 pairs for people in need! Visit our campaign page and learn more about the initiative.
2) Struggling Families Treated to an Unforgettable Summer Camp Experience
For decades, Moonlight Bay Centre, our lakefront property at Lake Wabamun, has been a place of solace, rest, and rejuvenation for struggling families. Through traditional summer camp activities, kids and adults alike made meaningful connections while enjoying a respite from the stress of city life. This year, 40 adults and 65 children attended camp at Moonlight Bay Centre. The photos and video footage that we compiled from this summer capture the spirit our one-of-a-kind camp. View the video and photos here.
3) Bissell Centre Opens Permanent Supportive Housing for People with FASD
On September 9th, we held a grand opening for Hope Terrace, a housing complex for people living with Fetal Alcohol Spectrum Disorder. At Hope Terrace, 24-hour assistance is available for the occupants, including help attending doctor’s appointments and opportunities for community integration. The project is the first of its kind in Canada, and has even inspired similar initiatives in other cities. Learn more about Hope Terrace here.
4) Thanksgiving Twice as Special this Year
We served over 3000 special holiday meals in 2016, but it was in early October that we were able to go the extra mile for our participants. Because of our generous donors, we served twice as many Thanksgiving meals! Your help provided warmth and community at a time of year where it’s needed most. Thank you! Was it a good time? The video we made speaks volumes.
5) Outreach Housing Team Smashes First Year Goal
In September 2015, our newly-created Outreach Housing Team hoped to house 200 people in its first year in operation. But the team surprised everyone by easily crushing their goal, helping 200 people transition off the streets by July 2016, and housing a grand total of 247 people in its first twelve months. Thanks to their efforts, 329 people now have homes, a fresh perspective, and–most importantly–new hope for the future.
6) Bissell Elves Spread Cheer and Raise Funds at Southgate Centre
More than 353 people volunteered as Bissell Elves this holiday season, serving meals, sorting donations, and helping us prepare for holiday festivities. But it was our gift-wrapping fundraiser at Southgate Centre Mall that needed the most support. Showing us what the true spirit of the season is all about, 190 volunteers logged more than 1,300 hours of gift wrapping, raising over $17,000 for people in need in our community. We are so grateful! Check out the Bissell Elf Campaign page to learn more.
7) New Year’s Day Dinner Saved!
For 25 years, the inner city community has been able to enjoy a holiday meal on New Year’s Day hosted by Bissell Centre. This year, the economic downturn threatened the success of this cherished New Year’s tradition. But when we reached out for help, our friends in the community came through for us once again, and the offers for support poured in. This Sunday, more than 600 community members are expected to attend the meal where there will be live music, a delicious turkey dinner, and gifts for each guest. Read more about how this year’s meal was rescued by awesome partners in the community.
As the year draws to a close and we remember all that we’ve accomplished in 2016, we look forward to the new year energized and inspired by your generosity. We are also reminded that the work that we do at Bissell Centre would never be possible without your support.
From the bottom of our hearts…..
Help create more memories like these by joining our family of supporters today. Make a donation by year-end to receive a 2016 tax credit. Thank you if you’ve already given this year, your support is changing lives!
Roger arrived in Edmonton 17 years ago, when he was 49 years old. A few years before he moved, he was hurt in a firefighting accident and spent a year in a body cast. After that, he couldn’t go back to firefighting, and started working for a soft drink company instead.
He worked there for nine years, while living in Edmonton. When he retired, he found that he could no longer make ends meet and quickly became homeless. That’s when he found out about Bissell Centre, and came for his first visit–about seven years ago.
Our staff could see right away that he had a kind heart, as he opened up about his story over coffee and a snack in our Drop-in Centre. We were pleased when he returned the next day, and overjoyed when he came back multiple times over the next week!
For the next five years, Roger lived on the streets of Edmonton’s inner city. He made a shelter out of a tarp, for himself, down in the river valley. He never carried personal items with him, like photos or mementos, for fear that they would be stolen or damaged. And whenever he could, he’d come visit us at Bissell Centre.
Even though his past has been difficult, the Roger that we’ve come to know and love is a man full of compassion and generosity. A few years ago, he lost his sister, a niece and a granddaughter to an impaired driver. But instead of letting bitterness overcome him, he puts his energy into loving the family he does have–as well as his family here at Bissell Centre.
He even manages to send his two remaining grandchildren some money to put towards their education fund–whatever he makes from odd jobs.
“I made a promise to a friend before she passed away. She asked me to help people if I could. I told her I would and I’ve done it up to this day.”
Not long after he started visiting Bissell Centre regularly, Roger also started volunteering with us. When we asked him if he wanted to help out, he was eager to start giving back. And since he already loved spending time with our community–building trust and friendships with everyone he met–he was the perfect fit.
Two years ago, after five years of trying to find a housing situation that was within his means, Roger found a new home with the ongoing help and support of Bissell Centre’s Housing Services. We’ve been so encouraged by the steady growth we’ve seen in this gem of a man, and are thrilled that at 66, he has a place to call home–both at his apartment and here at Bissell.
When we asked Roger why he’s so passionate about giving back, he said, “I made a promise to a friend before she passed away. She asked me to help people if I could. I told her I would and I’ve done it up to this day.” Getting housed was another part of this commitment–showing by example that it is possible for anyone coming in off the streets to get housed.
Roger has truly become a part of our family here, and we’re as delighted as he is, by the relationships he’s built. “I’m either Dad, Uncle, or Grandpa around here,” he says proudly, describing his role to the other community members at Bissell Centre.
As he continues to volunteer with us, he’s continually a beacon of friendliness, hope and understanding for everyone he comes in contact with, and we’re so grateful for his faithful willingness to help.
Today marks the Outreach Housing Team’s 1st year anniversary! We were able to launch this housing initiative as a result of the hugely successful Scona Treehouse fundraising event in March, 2015.
The Outreach Housing Team met their initial goal to house 200 people in their first 10 months. Today, the team has housed 247 people! We are incredibly proud of the accomplishments both past and present team members have achieved.
The Outreach Housing Team has helped numerous people find housing this year. Below is just one of their incredible success stories.
When he was not living on the streets, 59 year-old Solomon spent time at Operation Friendship Seniors Society, a non-profit that offers affordable housing options to seniors in the inner city. He also worked odd jobs through Bissell Centre’s Employment Program.
Things were looking up, and Solomon’s years of homelessness looked like they would come to an end, when he moved in with his longtime girlfriend. But, just as Solomon’s circumstances were about to change for the better, his partner passed away unexpectedly, leaving him homeless once again.
Having exhausted most of his options, Solomon was invited to stay in his previous employer’s garage. It was this employer who eventually referred Solomon to Bissell’s Outreach Housing Team. Within eight days, Solomon had successfully accessed this service, applied for housing, was approved, and moved into a small, comfortable one-bedroom suite with a kitchenette. Bissell Centre also provided Solomon with a number of household items to get him started, including: pots, pans, cooking utensils, dishware, and some food.
Solomon’s daughter, who lives out of town, felt powerless to help her father. She was relieved that he finally found a safe, permanent residence. In an email to Bissell Centre’s housing team, she expressed her gratitude: “I don’t know who exactly was helping my dad get a place but I just want to send a huge THANK YOU to all of you for helping homeless people. I live in Toronto and my dad needs to stay there in Edmonton. I was so worried about him and the place sounds great. Thank you very very very very much!”
When Carly and her partner separated earlier this year, she found herself and her two small children in a women’s shelter with nowhere else to go. Being new to Edmonton, Carly did not have the support network of friends and family that many of us take for granted, and she knew she needed help. That’s when she was referred to Bissell Centre, whose daycare program has been a “life saver”. Her son Echo and her daughter Star (aged two and four), use the daycare once a week. “It’s given me the chance to either do chores or shopping or appointments, and, being a single parent, I don’t have any other opportunity to do that,” she says. “When there’s no one else around – I don’t have family and stuff here, so it’s really needed for me.”
“I haven’t been coming here very long, just a few months, but I’ve had help with food, clothes, diapers. It helps me out so much.”
But the daycare has done more than free up her time once a week. Carly has noticed a particular change in her daughter Star since she began bringing her to the daycare centre; most notably, an upswing in confidence. “She’s even made friends and been invited to a birthday party here. And just learning and getting to be social with other kids – it’s very, very helpful. She looks forward to coming here once a week.” The program has even helped prepare Star for kindergarten, which she will be starting in the fall: “This is like her preschool. It’s getting her ready.”
In addition the daycare program, Carly also utilizes other helpful programs at Bissell Centre. Carly sometimes struggles to make rent and other monthly expenses, but she makes ends meet with Bissell’s help. “I haven’t been coming here very long, just a few months, but I’ve had help with food, clothes, diapers. It helps me out so much.” Bissell Centre’s Community Closet, which is stocked with clothing donations from the public, has helped Carly provide clothes to her children. “It’s great,” she says. “There’s lots of stuff here for all ages, adult men and women, boys, girls, kids [but] we definitely need more stuff in there.”
Carly is now preparing to send Star to kindergarten in the fall, confident that she will begin her schooling well-clothed, well-fed, and well-prepared. “[These programs are] so needed,” she adds. “And the kids are benefiting the most. They might not otherwise get a chance to be in an environment like this where they can play and learn and stuff. We really need to gather together and support this place.”
We’re proud to announce that our Outreach Housing Team has met its ambitious goal of housing 200 people–and they did it 3 months ahead of schedule!
In early 2015, students from Strathcona High School raised $190,000 for Bissell Centre as part of their Treehouse Project fundraiser. These funds went towards establishing our Outreach Housing Team (OHT), a new program dedicated to locating, engaging, and housing people who are homeless. Since then, the OHT has successfully housed 200 people, a figure that continues to climb with each passing week.
One of the people helped by our Outreach Housing Team is “Steven,” who up until last year was homeless and sleeping in the River Valley. Steven’s social anxiety stopped him from accessing the help he needed. “At the time I was very bad with communicating with people,” he says. “I didn’t like phone calls.” But Steven knew he needed to make a change, and decided to contact Bissell Centre. He was quickly put in touch with our Outreach Housing Team, who found him a house in August 2015.
Since then, Steven has returned to school and is working on a marketing degree. He has plans to start his own business after graduation. Even though he was at first afraid to ask for help, he encourages anyone who is in the same position to reach out to someone. “You have to do it,” he says. “Life is damn scary. But you have to walk into the dark a bit sometimes to find the light.”
“Life is damn scary. But you have to walk into the dark a bit sometimes to find the light.”
– Steven, Housing Participant
Because there are few strict criteria that a candidate must meet to be eligible to access OHT services, people who do not qualify for similar housing initiatives can almost always get help through OHT. The team’s focus on keeping the paperwork to a minimum has made the housing process simple and streamlined, allowing them to house more people with fewer resources than other housing programs.
“It’s amazing how much you guys help,” says Steven. “Anyone who needs help – phone the Outreach Housing Team. They’re the ones that care, and they’ll do what it takes to get you off the streets. There are organizations who get thirty or forty million dollars in funding a year who don’t do as much.”
We are proud of the work the OHT has done over the past several months. But now, as funds dwindle and resources become scarcer, the support of the community has never been more important. It began with a group of extraordinary high school students and has resulted in 200 people like Steven finding homes and new hope for the future. Our hope is that the OHT will continue to grow and evolve with the help of our caring, dedicated community.
It’s hard enough being a single dad, but it’s even harder when you struggle with poverty and periodic homelessness. The idea seems unthinkable, but it’s a reality that many dads in our community must face every day.
One of those dads is Ché, a single father who has faced more than his fair share of troubles. His past struggles with alcohol addiction leading to crime and temporary homelessness left him feeling hopeless. “I’ve been at the bottom many times,” he says, “and it was pretty much my baby girl who was my saving grace.”
Ché recently reconnected with his four-year-old daughter, who is currently living in foster care. “The first time she called me Daddy, I melted,” he says. “When I hear her yell, â€˜Daddy, come help meâ€¦’ I know that’s my purpose.”
While still in the midst of his struggle with addiction and poverty a number of years ago, Ché accessed Bissell Centre’s Employment Services. With the help of our dedicated support workers, he was able to complete his tickets and secure the employment he needed to get himself off the streets for good.
Since then, Ché has gotten sober, secured a place to live, completed his high school diploma, and enrolled in college in pursuit of an Addictions and Community Services Worker diploma. He has plans to pursue his Master’s degree in the future.
Ché has also started an initiative for a support group for men getting out of prison and re-integrating into the community, an endeavour that he began working on while he himself was still incarcerated. “This is a group for guys getting out and getting back into the community,” he says. “I know from the past that it’s hard to find people to relate, hard to get people to listen.”
Ché ’s group, Second Chance Fellowship, is still in the early stages of development and is not yet meeting regularly. However, Ché is excited for it to get off the ground. “Besides my daughter, this is the biggest accomplishment of my life.”
Ché has already been granted guardianship of his daughter, but his living situation stops him from being able to take full custody. His biggest challenge has been finding a suitable and affordable home in which to raise his child. “If I go up to [the foster care workers] and say, â€˜I’m ready to take her,’ they’re gonna want to see where I live. How can I do that when I don’t have a two-bedroom place?” Ché hopes that when he completes his diploma and finds steady employment, he will find an affordable two-bedroom apartment in no time, finally allowing him to be a full-time dad.
The transformative power that Ché ’s daughter has had on his life is evident. Even though there was a time when alcohol controlled his life, Ché knows that, now that he’s sober, he won’t ever fall off the wagon again. He explains his reason for staying sober as though it were the most obvious thing in the world: “I can’t break my little girl’s heart, right?”
Hard as things got for Joe* he never gave up. Bissell Centre never gave up on him either. Look at what happened!
Employed for many years in the hospitality industry, Joe faced some serious health problems. He couldn’t sustain full time work so Bissell Centre helped with casual labour placements when Joe needed some work. Joe’s health problems were so serious they required six operations to address. Demoralized and losing hope, he was encouraged by social workers to apply for AISH (Assured Income for the Severely Handicapped).
Through his ongoing relationship with Employment Services, Joe felt he had” someone in his corner” and never completely gave up. Our Jobs First coordinator got to work with Joe and together they took actions to increase Joe’s skill development, self-awareness, confidence, and his competencies.
Last week Joe completed his second interview with a major Canadian coffee company and was hired as the Regional Manager for Quality Control. Joe’s new position will start in mid-August and his starting wage is $60,000 plus a generous benefits package.
Joe told us he now wants to speak at our pre-employment sessions about his positive experience in our Employment Services program but more importantly to act as a testimony to never giving up.
Our mission is to work with others to move people from poverty to prosperity. When you support Bissell Centre, this one example of how you help change lives.
Please consider supporting Bissell Centre’s life-changing work in our community.
[cross posted from our Face Book page– please check out our Facebook postings!]
A line starts to form at 6:30 am each morning at the Bissell Centre Drop-in. By 7:00 am, the line builds upwards to 200 individuals. What’s surprising to people is that 50-75 of those in line aren’t there for a meal or a place to rest; they are there for work.
Bissell Centre partners with 500+ employers to provide casual labour jobs for people in need. People who are working–hard–to climb out of poverty & homelessness. In 2013, our Casual Labour Program helped provide 14,000 positions, putting nearly one million dollars in the pockets of Edmontonians living in poverty.
This year we are exploring ways to expand our capacity to place more people in jobs, not only casual labour placements, but also in longer terms contracts and permanent positions. Stay tuned for more as the year progresses.
In the recent annual readership poll undertaken by Vue Weekly, Bissell Centre was voted the best non-profit in Edmonton.
Each year for the past 18 years Vue asks Edmontonians to identify those organizations, individuals, businesses, venues, and locations that they believe are the best in Edmonton.
We are proud to receive such recognition and also celebrate with the two organizations that were runners up: iHuman Youth Society and the Edmonton Humane Society.
To see all of the Best of Edmonton Winners, click HERE.