After nearly twelve years of dedicated leadership, we bid a heartfelt farewell to Gary St. Amand as CEO of Bissell Centre. Gary’s time with us has been nothing short of transformative. From the beginning, his vision focused on supporting people and communities to move out of poverty and homelessness.
“When I accepted the role of CEO, a Board member gave me wise counsel. He said, ‘Keep the people you serve at the centre of everything you do, and you’ll be ok.’ That is something that I clung to and has centred my decision-making through the years.”
Gary St. Amand’s Lasting Legacy with Bissell Centre
Gary St. Amand started with Bissell Centre at a significant time in our city’s history. The 10-year Plan to End Homelessness in Edmonton had launched in 2009, and the community had begun to explore new ways to address poverty in the community.
In 2012, he joined the team as the Chief Programs Officer, transitioned to interim CEO in 2015, and was appointed permanent CEO in 2016. “I’m the 11th leader of this organization,” comments Gary. “This organization has existed for nearly 115 years. Having leaders hold their positions for this long is a true testament to Bissell Centre’s constitution.”
Gary’s passion and dedication have left a lasting impact. During his tenure at Bissell Centre, Gary initiated and oversaw the development of numerous initiatives including a crisis diversion program, the development of Hope Terrace, a supportive housing facility for people with Fetal Alcohol Spectrum Disorder, the Outreach Housing Team. He also championed the Community Bridge — our eviction prevention program, Financial Empowerment, and Community Space. Under Gary’s leadership, Bissell Centre expanded its respite Child Care and Family Supports program, formed an Indigenous Engagement team, and implemented the Bissell Self-Sufficiency Matrix, a comprehensive data and evaluation system.
“I remember saying to our team — if asked, ‘how many people have you helped move out of poverty’, I wouldn’t have a way to answer that meaningfully for them. I could tell them how many meals we served and articles of clothing we gave out, but we had no way of knowing whether those things actually helped someone move out of poverty.” This led to the journey of developing a data system that provides a snapshot of how Bissell’s work contributes towards real change in an individual’s lived experience with poverty.
Bissell’s housing teams housed 500 people and helped over 500 people avoid eviction last year alone under his leadership. Over the past three years, the Financial Empowerment program has helped over 6,000 people receive over $20 million in tax returns. This has resulted in real, measurable change for thousands of individuals and families.
And while data has been critical to Bissell Centre’s journey as an organization, seeing the efforts made to learn and tend to inclusion, diversity, equity, and accessibility bore fruit for us in a variety of ways. “It has been one of the most rewarding aspects of work for me personally,” says Gary. “Seeing us learn what it means to be good allies, building relationships with our Indigenous partners and communities, and putting in the hard work to ensure those values are lived out internally at Bissell has been huge.”
Overcoming Challenges
Gary would be the first to acknowledge that the work hasn’t always been easy. “COVID-19 was devastating to the community. With almost no notice, the services and supports people relied on were either gone or significantly reduced.”
In an incredible collaborative effort, numerous partners, including Bissell Centre, created a day service and medical shelter for those without homes within which they could safely shelter.
“I remember the announcement from Premier Kenny that was made on Friday, and by Monday, three days later, our collective of partners opened the doors. We doubled in size in a matter of weeks, relocated many of our programs to the Edmonton Expo Centre, all while trying to figure out, like everyone else at the time, what COVID-19 meant for us as people and employers.
During the first two years of the pandemic, our services continuously adapted to the rapidly changing challenges of poverty. Families and individuals who had never faced financial hardship before suddenly found themselves without options. “The Community Bridge, our eviction prevention program, was inundated with new applications — many from people who had never needed assistance before.”
In addition to COVID-19, another epidemic soon reared its head. Deaths by poisoning due to substances laced with lethal ingredients soared. “When I began working at Bissell Centre, I had not even heard of Naloxone. Never could I have imagined a moment when I would attend a memorial for over 400 people who died while having no home – many of them due to the toxicity levels in narcotics.”
In recent years, the dramatic increase in the cost of living, rental rates, and vacancy rates has further compounded many of the challenges faced by those living with the challenges of poverty. Last year alone, rental rates for single bedroom units increased by 23%.
When asked how he remained positive in the face of these difficult realities, Gary responded, “Because I see the resiliency of those with whom we have the privilege of working alongside, and I see the determination of our incredible team members at Bissell Centre, and our partners and I remember that in our long history, this isn’t the first time the storms have threatened. We have seen time and time again when we keep working together despite what is happening around us, and regardless of where we are situated in our communities, we can endure those storms. We can continue to build a better future for all of us.”
New Opportunities
As Gary continues his personal and professional journey, he will continue to carry his human-centered values into the national context.
“I am so deeply grateful to our team, board members, partners, donors, volunteers and everyone who has leaned into strengthening our communities and worked to make them accessible for everyone.”
“In particular, I want to thank the many people who have come through our doors. I have learned so much from you over the years — lessons on being generous despite having very little, staying hopeful when things feel hopeless, and remaining kind when the world around you feels uncaring.”
We couldn’t agree more! Thank you for 12 years of leadership and wisdom, Gary.
In 2022, Bissell Centre took a long hard look at itself and asked what can be a scary question – what are our 2SLGBTQIA+ team and community members experiencing here? What does Pride at Bissell look like? Are these folks being embraced and celebrated? Are they comfortable being their truest selves here?
41 team members participated in a survey focused on 2SLGBTQIA+ issues – 12 from 2SLGBTQIA+ communities. The results of the survey were promising, and a lot of organizations would take that as a sweeping success and end their efforts there. Instead, we wondered how best to push our organization even further.
Through the results of this survey, summer intern J. Heber looked at the qualitative stats, thought about how they represented the diverse 2SLGBTQIA+ presence at Bissell Centre, and created a fibre art piece to represent that diversity across the organizations.
It is an expression of all the different flags and colours that express the different gender identities and sexual orientations that makeup Pride. Today, it proudly hangs in our Community Space. It stands as a reminder to folks that our diversity is our strength, and inclusion is essential. It also features seeds and the words, “Let’s Grow Together,” demonstrating the seeds of compassion and the thirst for knowledge that helps us all better understand and appreciate one another.
We’re going to let our 2SLGBTQIA+ staff members speak for themselves. Exploring, in their own words, how Bissell Centre is working to improve equity for 2SLGBTQIA+ folks, what their experiences have been like at Bissell, and what Pride month means to them.
Allen
Bissell Centre gives out free rainbow stickers to everyone. I want to point this out first and foremost. It’s the first thing I think about when I think about how Bissell Centre is a safe space.
I joined Bissell Centre in 2020, and I wasn’t sure if I should be open about my gender identity. I saw a lot of staff here be comfortable and open and safe with who they are. Everyone here makes the effort to use my preferred pronouns (he/him) – and anyone who mistakenly uses the wrong pronouns is quick to apologize and correct it. That makes me feel respected and cared for by Bissell Centre.
Especially compared to my home country, Bissell Centre is welcoming to who I truly am. Here, I get to show my Pride without shame or any fear. I get to be open, and that’s important not just for me but for anyone who wants to express their Pride.
Even our community participants treat 2SLGCTQIA+ people with respect and equality. No one ever has anything negative to say about the clothes we choose, how we present, or how we choose to look according to our gender identity. Having this freedom and acceptance is so important for 2SLGBTQIA+ folks and how we can contribute back to our communities.
Clinton
When I was placed at Bissell Centre for my social work practicum, I was nervous about entering a new space. Being a member of the 2SLGBTQIA+ community, I am always wary when entering a new space. I don’t know if it’s safe, if I will be harassed or if I can truly be myself.
I remember about a month into my practicum, I mentioned how I noticed there wasn’t really any noticeable visual representation to let new staff and community members know that Bissell is a queer-friendly space. So, we came up with the idea for me to create a 2SLGBTQIA+ resource list for both staff and community members.
Then, I started noticing pride flag stickers placed on doors and laptops. My supervisor told me because I had the courage to identify the gap between Bissell and the queer community, she ordered gender-neutral bathroom signs for the bathrooms in the Community Space. I couldn’t believe that I was a catalyst for these changes. Bissell Centre is not just another group that celebrates pride once a year. They listen to the concerns people have and do what they can to improve.
The community members make Bissell Centre different too. I often get comments that I give off two-spirit energy. I learned that two-spirit folks in Indigenous culture are sacred, which makes me feel honoured. I don’t currently identify as two-spirit – the community members made me curious, and I have since been exploring that side of myself. Because the community members and the staff have created a judgment-free space, it has allowed me to safely be my true self.
Bissell Centre employee, Sissy Thiessen, shares her story of assuming the various positions of volunteer, program participant and employee within Bissell. This is the final part of a three-part series.
By: Sissy Thiessen
All Sides of the Coin – Part 3: My Role of Employee
To my surprise, my journey with Bissell Centre did not end after my time volunteering and participating in the summer of 2009. Three years after entering the doors of the Robert Tegler Friendship Room for the first time, I finally returned to Bissell. But this time, not as a volunteer or participant.
Ever since the day a speaker from Bissell came to my high school, a seed was planted in my mind that made me want to be within the centre. Even after I volunteered and moved on to spend three years in another city being a University student, active volunteer and employee, I still found myself thinking about coming back to Bissell. Upon returning home to Edmonton after my studies, I decided I wanted to work at Bissell Centre.
On my first attempt, I had applied for a position within Bissell’s Homeless to Homes program, a program aimed at providing clients in need with stable housing and access to income supports. I was unsuccessful, but had learned more about the amazing support Bissell provides to inner city Edmontonians. I also felt like I put my name on a list and that someday, someone would recognize my drive, passion and eagerness to work for an organization that directly assists people. And I was right.
In October 2012, I applied for and accepted a position within Employment Services, which assists participants looking to enter or re-enter the workforce. Manager, Mark Bubel, said my passion and writing skills were apparent in my letter of intent and after interviewing me, was gracious enough to take a chance on me. I was given an opportunity to prove to myself, as well as the organization, why I kept feeling the need to return.
I started my position as an Employment Support Worker on a relief basis at the end of October, and have gained a multitude of knowledge, experience and transferable skills since commencing employment. I have learned the inner workings of a non-profit organization, how to provide someone with the skills required to succeed in life and the workforce, conflict resolution and most importantly, I have learned how to empower someone. I have had the opportunity to work within a well organized social service agency that directly works toward eliminating poverty in our community.
Through my time spent in Employment Services, I have also gained valuable skills to assist me on my own career path. I came to help others and by the graciousness of this organization and its leaders, I have also been helped in return. I was even granted the opportunity to utilize my education in Journalism and work within Marketing and Communications a few hours a week.
At the time being, I have been offered a permanent, full-time position in a project-support role for Fetal Alcohol Spectrum of Services (FASS). This program works to enhance our community’s understanding of Fetal Alcohol Spectrum Disorder (FASD), how to prevent it, as well as supports individuals and families affected by FASD. I am so thankful for all the opportunities Bissell has provided me with thus far, which have exemplified what it means to be genuinely compassionate, empathetic and courageous. These experiences have also taught me one of the most important lessons I think can be taught- the true power of the human spirit in the face of the most challenging obstacles. My life has been given new direction and meaning, and I am grateful my path has lead me back to Bissell Centre. I look forward to my future within this organization, as well as the continued generosity and lessons that accompany it.
Q & A with Bill – Our Donations Pick-up Driver
How many years have you been with Bissell?
I’ve been with Bissell for 20 years. I’ve been working as the pick-up driver for about 10 years.
At 84 years old, most people your age are retired and yet, you are working full-time. Can you tell me why?
I enjoy working. It keeps me physically and mentally fit. Plus, I love the staff and clients that I work with at Bissell. I enjoy meeting new people. I talk to about 100 different people a day!
What exactly do you do for Bissell Centre?
My job is to drive around town picking up food for the clients. I go to places like Alberta Health Services, Starbucks, the Italian Centre, Walmart, Funky Pickle, Shaw Conference Centre and Cobbs Bakery to collect their food donations and bring it back to Bissell. There is food to be picked up on a daily basis.
How much food do you pick up on a daily basis?
It varies. It can be as much as 600-700 pounds of food, like when I pick up at Capital Health. As astounding as that number may sound, it is not that much food. The food gets used up quickly, since we feed about 150 people daily.
Wow! That’s a lot of heavy lifting! Do you work with a team?
Nope. It’s just me. I do all of the heavy lifting. I don’t mind. I have always enjoyed working with my hands. I don’t have any back problems or anything –just asthma. But it’s manageable with my inhaler.
When is it the busiest time of the year for pick-ups?
I’m usually pretty busy all year round, but I would have to say from mid-November to about mid-January, we get a lot of pick-ups because of all the holiday parties.
In terms of donations, what is the one thing Bissell is always in need of?
Coffee!!! We need more coffee donations. We go through coffee so fast here! We can’t keep up. We are always running low on coffee.
– Interview by Karen Lee, Guest Blogger
If you wish to make a food or other in-kind donation, please contact Barb, In-kind Donations Coordinator, at bnickel@bissellcentre.org or 780-423-2285 ext. 159.
Message from Bissell Centre’s Board of Governors
Dear Staff, Colleagues and Friends of Bissell Centre:
It is with great pleasure that we announce the selection of Mark Holmgren, Bissell Centre’s current Interim CEO, as the new permanent, full time CEO – effective March 15, 2012. After an extensive search, selection process and valuable input from the Bissell Centre staff, Mark was chosen for his experience in the non-profit sector and proven leadership success.
Mark stepped into the role of Interim CEO only nine months ago and has been successfully leading Bissell Centre through a time of transition with our new vision and mission, as well as a number of organizational changes. Transitions in organizations can be difficult, especially when it involves a change in leadership. We believe that it is because of Mark’s skills and expertise that we were able to make this transition occur smoothly. Mark has proven to be an inclusive and transparent leader who values input from every individual at Bissell Centre and we are confident he will continue to do so in his new role of Chief Executive Officer.
Mark’s experience includes serving as a consultant to many local non-profit organizations as well as governments, holding senior positions with United Way of Alberta Capital Region, and serving as the Executive Director of Operation Friendship. In Mark’s own words, “I am excited and humbled to be given the opportunity to continue to lead the caring and talented group at Bissell Centre. I am passionate about our vision to eliminate poverty in our community and confident in our ability to be innovative as well as provide high quality services to our community members.”
On behalf of the Board of Governors, we feel very fortunate to have Mark as Bissell Centre’s leader and we thank the staff for their important role in helping to select our new CEO.
Best Regards,
Phil O’Hara
Board Chair, Bissell Centre
Fetal Alcohol Spectrum Disorder (FASD) is a prevalent issue in our society that needs to be talked about. Awareness, education, and prevention, are key to eliminating this 100% preventable lifelong brain disability. Through the Fetal Alcohol Spectrum of Services (FASS) at Bissell Centre we offer presentations to various groups wanting to learn more about this invisible disability.
Together we must put forth a clear message that no alcohol is best during pregnancy. As a community I believe it is our responsibility to work together to not only raise awareness but to provide supports to pregnant women struggling with addiction and also to those who are currently living with the effects of prenatal alcohol exposure. Even by talking to our friends and families we can help to start these much needed discussions and start to break down the stereotypes, misconceptions, and stigma associated with alcohol, pregnancy, and FASD.
Prior to her current role as FASD Community Educator, Alaina Thursby worked as a Parent Child Advocate with the FASS team at Bissell Centre, providing intensive support to at-risk pregnant women struggling with addiction. Alaina brings this experience to the community education piece and would be happy to share her thoughts on FASD, prevention, and support based on these experiences.
Our FASD community presentations are offered at no cost for Edmonton and surrounding areas and can be tailored to your group. Also, it is expected that the education will take place in a venue supplied by the group requesting the presentation.
