Financial Empowerment Services

Financial Empowerment is essential to improving the lives of low-income Canadians. The services we offer include:

      • Financial literacy education
      • One-on-one financial coaching
      • Support to open Registered Education Savings Plans
      • Assistance with tax filing and accessing government benefits
      • Support to access basic banking

Need to talk to someone about your finances today?
Call toll free: 1.844.494.6861

NEW! Financial Connect Hours

Drop-in, one-on-one individual support Tuesdays, Wednesdays and Fridays from 9:00 am – 11:00 am

During Financial Connect hours we can:

  • Conduct financial benefits assessments, fill out and submit your benefit applications
  • Help you find banking & set-up direct deposit
  • Conduct individual budgeting and basic financial coaching
  • Help you set up a RESPs and access the Canada Learning Bond
  • Apply for access to Community Bridge for support and funding to prevent loss of housing
  • Provide information about basic financial services and fraud prevention

How to access:

Come to Bissell Centre West, 10530-96 Street NW, Edmonton during Financial Connect hours.

Staff at the front entrance of the building will direct you to the Financial Connect room. Please note, we do not take appointments. Availability is on a first come, first serve, walk in basis only.

Financial Connect Workbooks

Check out the edible PDF and at-home print versions of our new Financial Connect Workbook. This booklet offers information and instructions for accessing important basic financial services and identification (ID). The financial services are: filing taxes, applying for government benefits, opening RESPs, opening bank accounts, and setting up direct deposit. These services help individuals and families to increase their financial wellbeing and improve quality of life.


Financial Connect, Canadian Citizens Workbook- Fillable PDF
Financial Connect, Canadian Citizens Workbook – Home Print
Financial Connect, Indigenous Workbook – Fillable PDF
Financial Connect, Indigenous Workbook – Home Print 

Financial Literacy Workshops

Financial Literacy Workshops have been temporarily postponed to comply with Alberta Public Health guidance. Re-opening workshops will be revisited in summer 2021.

If you’re interested in being contacted when workshops re-open please contact Katrina John-West at

*Participant’s are welcome to sign up for just one week or multiple weeks at a time. Workshop size limited to 5 participants for safety.

Topics we cover:

  • Track your money & make a budget
  • How to apply for benefits to increase your income
  • Find ways to manage your debt
  • Discover ways & receive resources to save money …And so much more!


Super Clinics are an  innovative way to support modest income Albertans to access basic financial supports and services.  This concept was adapted and implemented in Edmonton by leveraging an existing Financial Empowerment program, that had created an educational course for front line support workers.  The Super Clinic model eliminates barriers for people trying to access services by providing all essential financial supports in one place at one time and at no cost. The services we provide in this model include:

  • Income tax filing,
  • Access to ID and Social Insurance Numbers (SIN)
  • Setting up Registered Education Saving Plan (RESP)
  • Accessing the Canada Learning Bond (CLB)
  • Assistance to apply for government benefits and subsidies

Learn more about the Super Clinic Model and how to implemented here.

The Financial Empowerment Project

The Financial Empowerment Champions project is a Prosper Canada initiative conducted in partnership with Bissell Centre, E4C and the Institute for the Advancement of Aboriginal Women along with four other national financial empowerment champions. The goal of the project is to improve the financial well-being of one million Canadians living on low incomes by 2020.

Financial empowerment is an approach to poverty reduction that focuses on improving the financial security of low-income people. The five interventions included in this project have proven successful in supporting participants to acquire and practice the financial skills and behaviours that tangibly improve their financial outcomes and build their financial security.

Bissell Centre will train its front line staff and volunteers to deliver financial empowerment services to people living on low incomes.

The  Impact
The targets this Project is designed to meet include helping:

  • 140,000 individuals living on low incomes increase their financial knowledge, skills, and confidence
  • 13,100 individuals file their taxes
  • 400 individuals that did not previously have a bank account open one
  • 5,000 individuals to set personal financial goals and pursue action plans to achieve them

This project is funded in part by the Government of Canada’s Social Development Partnerships Program.

Learn more about the national Financial Empowerment Project.

This program is offered in partnership with:

Prosper Canada
Institute for the Advancement of Aboriginal Women

Zulaurys Romero Medina,
Financial Empowerment Team Lead

Drop-Off  Tax Clinics

Every Monday*
1pm – 3pm
10530 – 96 Street, Edmonton

*there are no clinics on stat holiday

Learn more about our free tax filing support >

*there are no clinics on stat holiday