Imagine trying to process the world around you when every sound, sight, and feeling seems turned up to the highest settings possible. This is a reality for some people who have fetal alcohol spectrum disorder (FASD). Like a migraine that can interrupt your executive function (the skills used to manage everyday tasks like making plans, problem solving, and adapting to new situations), this can be a major barrier for some folks to be stable and secure in their housing.
This is why we operate Hope Terrace, a supportive housing building specifically designed for people with FASD. Today, 34 people call Hope Terrace home and are gaining the knowledge and skills to live independently through the support that specifically addresses their unique needs.
The wraparound supports built within the building and its programs helps its tenants overcome their barriers to housing, learn to better manage their day-to-day needs to upkeep their housing, and ultimately gain independence to live with dignity and a good quality of life.
Good Quality of Life Starts with Good Food
When executive function is interrupted, it can be hard to tell what makes for good food that helps with physical and mental health. Hope Terrace’s community kitchen model helps to overcome this barrier by not only ensuring nutritious and delicious food is available to tenants, but that tenants are also empowered to make those choices and learn how to make well balanced meals.
Hope Terrace’s cooking program, called Cook’n’Eat, is supported by the on-staff occupational therapist and teaches interested tenants the basics of cooking, with an emphasis on timing out the different steps to preparing a meal. This helps promote further independence in tenants by teaching a transferable skill that they can apply to many facets of their daily lives.
This is just one of more than a dozen different food support programs at Hope Terrace that teaches tenants how to prepare meal kits, how to serve meals for the whole community, and even how to budget for essentials like groceries. In fact, we’re proud that 85% of the people who call Hope Terrace home are independently grocery shopping on a regular basis and finding better balance with their nutrition and their lives.
Tenant Empowerment through Collective Action
Many of the tenants at Hope Terrace expressed a need for a more prevalent voice in their day-to-day lives and learning how the building they call home operates. Seeing this as an opportunity to further develop transferable skills and independence, a six-person volunteer Tenant Council was formed to act as an intermediary between tenants and what would be considered their landlord at Hope Terrace.
Directly reflecting the needs and wants of the larger Hope Terrace community, this structured group receives feedback from other tenants and creates action plans to address these requests and possibly implement changes to reflect these needs. Recently, this group worked closely with the building and landlord to address some challenges with the heating and successfully uncovered solutions that improved the lives of their neighbours.
This group also acts as a distribution point when Hope Terrace staff has updates or changes they need to communicate to other folks in the building, ensuring there is transparent and healthy flow of information between staff and tenants.
Ensuring Over-Stimulation Can be Easily Managed
While a lot of amazing work can be done to help a person with FASD learn necessary life skills and gain better independence, a few bad moments of over-stimulation can bring back or create new challenges for folks. To ensure this barrier is overcome, we created a room specifically to help quell over-stimulation and balance out tenants’ sensory intake.
Called the Snoozelen, this room has adjustable lighting, sound, visuals, and soft-textured seating to bring down anxiety, stress, and other adverse outcomes that accompany over-stimulation. This has been an incredibly successful tool at Hope Terrace that’s helped tenants manage their emotional well-being long before it becomes a wider issue for other tenants and staff.
There’s Even More to Discover about Hope Terrace
These are just a few of the ways Hope Terrace supports people with FASD in securing and maintaining stable housing. In the past year alone, through the skills and knowledge gained from Hope Terrace’s programs, eight people have moved into fully independent living situations — one is even a proud homeowner.
We’ll be sharing a full presentation on November 21, 2024, in recognition of Housing Month. Join us for this noon-hour webinar session where we’ll go into more details about Hope Terrace — and you’ll have an opportunity to directly ask the people running Hope Terrace more about what makes this building so successful at helping people with FASD overcome their unique barrier to stable and secure housing.
Too many Edmontonians face a difficult decision every month — pay bills or pay rent.
This was the reality for Katherine (name changed to protect privacy) — and she almost lost her home. As a single mother of two with a part-time job and extra monthly support coming from Alberta Income Support, she was still falling behind and facing an imminent eviction.
After working with her employer to change her job to full-time, she lost her Alberta Income Support benefits and found herself still needing extra help to ensure she and her two sons wouldn’t be evicted from their home. With the eviction notice in-hand, she connected with our Community Bridge program for help.
The main goal of Community Bridge is to prevent evictions and ensure people at risk don’t experience homelessness. Through financial education, benefits navigation, and direct financial assistance, this program seeks to not only prevent immediate evictions, but also help ensure individuals don’t have to face these challenges again.
“Katherine came to us already taking the initiative to change her part-time work to a full-time job,” says Katrina John-West, Manager of Homelessness Prevention and Housing Support with Bissell Centre, where she oversees the Community Bridge program. “Her Alberta Income Support had ended and having a full-time job still wasn’t enough to help her catch up.”
How Community Bridge Helped Katherine
To ensure Katherine could break from this cycle, the Community Bridge team helped her in three areas to pay off her remaining debt and guarantee her housing stability. The first step was making sure Katherine could receive emergency income benefits from Alberta Income Support.
“What some folks don’t know about Community Bridge is we can act as advocates for people,” explains Katrina. “We can also make references to other sources of financial assistance that folks might not know exist.” In addition to advocating for Katherine’s Alberta Income Support emergency benefits, the Community Bridge team connected her with benefits from the Society of Saint Vincent de Paul. Financial benefits helped, but didn’t cover all her debts — which were collecting interest.
The second approach to helping Katherine came in a one-time, interest-free loan from the Community Bridge program. This lump sum assistance is, on average, paid back within one year of receiving it — even without any timelines or pressure from Community Bridge. “How quickly and frequently folks can pay back this assistance shows us how much we’re helping their financial situations,” says John-West. “It’s setting people up for the best successes possible so they can become empowered with their finances.”
The third type of support Katherine received was a referral to Civida, Edmonton’s largest affordable housing provider. This referral was for additional rent assistance benefits, but many qualifying folks also find new and more affordable homes with Civida — further breaking the cycles faced by countless Edmontonians.
Avoiding Eviction, Controlling Finances, and Finding Stability
Today, Katherine remains in her home with her two sons, now both teenagers and preparing for adulthood. She’s regained control of her finances, cleared out all her debts and arrears, and continues to work full-time while maintaining her household.
“Katherine is a really special success story,” says Katrina. “Many times, we’re meeting people who are in the middle of being evicted or aren’t able to work. Katherine was doing everything right and the odds were still stacked against her. Everything she needed was within reach — she just wasn’t sure where to look. I’m so proud that the team could point her in the best direction for her and her family.”
Thanks to support from ENMAX, the Community Bridge team can continue connecting with folks at risk and prevent them from being evicted and facing homelessness. “We believe in empowering our communities and helping more people access the essentials for a healthy, thriving life,” says Krista Moroz, Manager, Community Partnerships & External Relations at ENMAX. “By supporting Bissell’s Community Bridge Program, we’re not just helping individuals and families in crisis — we’re also investing in the long-term strength of our community and a brighter future for all Edmontonians.”
From January to October 2024, we helped 464 individuals, just like Katherine, facing immediate evictions from their homes. Best of all, 96% of the people we help through Community Bridge stay in their homes. We can’t thank organizations like ENMAX enough for their support — without our generous funders, we wouldn’t be able to offer the crucial help that’s needed throughout our city.
After nearly twelve years of dedicated leadership, we bid a heartfelt farewell to Gary St. Amand as CEO of Bissell Centre. Gary’s time with us has been nothing short of transformative. From the beginning, his vision focused on supporting people and communities to move out of poverty and homelessness.
“When I accepted the role of CEO, a Board member gave me wise counsel. He said, ‘Keep the people you serve at the centre of everything you do, and you’ll be ok.’ That is something that I clung to and has centred my decision-making through the years.”
Gary St. Amand’s Lasting Legacy with Bissell Centre
Gary St. Amand started with Bissell Centre at a significant time in our city’s history. The 10-year Plan to End Homelessness in Edmonton had launched in 2009, and the community had begun to explore new ways to address poverty in the community.
In 2012, he joined the team as the Chief Programs Officer, transitioned to interim CEO in 2015, and was appointed permanent CEO in 2016. “I’m the 11th leader of this organization,” comments Gary. “This organization has existed for nearly 115 years. Having leaders hold their positions for this long is a true testament to Bissell Centre’s constitution.”
Gary’s passion and dedication have left a lasting impact. During his tenure at Bissell Centre, Gary initiated and oversaw the development of numerous initiatives including a crisis diversion program, the development of Hope Terrace, a supportive housing facility for people with Fetal Alcohol Spectrum Disorder, the Outreach Housing Team. He also championed the Community Bridge — our eviction prevention program, Financial Empowerment, and Community Space. Under Gary’s leadership, Bissell Centre expanded its respite Child Care and Family Supports program, formed an Indigenous Engagement team, and implemented the Bissell Self-Sufficiency Matrix, a comprehensive data and evaluation system.
“I remember saying to our team — if asked, ‘how many people have you helped move out of poverty’, I wouldn’t have a way to answer that meaningfully for them. I could tell them how many meals we served and articles of clothing we gave out, but we had no way of knowing whether those things actually helped someone move out of poverty.” This led to the journey of developing a data system that provides a snapshot of how Bissell’s work contributes towards real change in an individual’s lived experience with poverty.
Bissell’s housing teams housed 500 people and helped over 500 people avoid eviction last year alone under his leadership. Over the past three years, the Financial Empowerment program has helped over 6,000 people receive over $20 million in tax returns. This has resulted in real, measurable change for thousands of individuals and families.
And while data has been critical to Bissell Centre’s journey as an organization, seeing the efforts made to learn and tend to inclusion, diversity, equity, and accessibility bore fruit for us in a variety of ways. “It has been one of the most rewarding aspects of work for me personally,” says Gary. “Seeing us learn what it means to be good allies, building relationships with our Indigenous partners and communities, and putting in the hard work to ensure those values are lived out internally at Bissell has been huge.”
Overcoming Challenges
Gary would be the first to acknowledge that the work hasn’t always been easy. “COVID-19 was devastating to the community. With almost no notice, the services and supports people relied on were either gone or significantly reduced.”
In an incredible collaborative effort, numerous partners, including Bissell Centre, created a day service and medical shelter for those without homes within which they could safely shelter.
“I remember the announcement from Premier Kenny that was made on Friday, and by Monday, three days later, our collective of partners opened the doors. We doubled in size in a matter of weeks, relocated many of our programs to the Edmonton Expo Centre, all while trying to figure out, like everyone else at the time, what COVID-19 meant for us as people and employers.
During the first two years of the pandemic, our services continuously adapted to the rapidly changing challenges of poverty. Families and individuals who had never faced financial hardship before suddenly found themselves without options. “The Community Bridge, our eviction prevention program, was inundated with new applications — many from people who had never needed assistance before.”
In addition to COVID-19, another epidemic soon reared its head. Deaths by poisoning due to substances laced with lethal ingredients soared. “When I began working at Bissell Centre, I had not even heard of Naloxone. Never could I have imagined a moment when I would attend a memorial for over 400 people who died while having no home – many of them due to the toxicity levels in narcotics.”
In recent years, the dramatic increase in the cost of living, rental rates, and vacancy rates has further compounded many of the challenges faced by those living with the challenges of poverty. Last year alone, rental rates for single bedroom units increased by 23%.
When asked how he remained positive in the face of these difficult realities, Gary responded, “Because I see the resiliency of those with whom we have the privilege of working alongside, and I see the determination of our incredible team members at Bissell Centre, and our partners and I remember that in our long history, this isn’t the first time the storms have threatened. We have seen time and time again when we keep working together despite what is happening around us, and regardless of where we are situated in our communities, we can endure those storms. We can continue to build a better future for all of us.”
New Opportunities
As Gary continues his personal and professional journey, he will continue to carry his human-centered values into the national context.
“I am so deeply grateful to our team, board members, partners, donors, volunteers and everyone who has leaned into strengthening our communities and worked to make them accessible for everyone.”
“In particular, I want to thank the many people who have come through our doors. I have learned so much from you over the years — lessons on being generous despite having very little, staying hopeful when things feel hopeless, and remaining kind when the world around you feels uncaring.”
We couldn’t agree more! Thank you for 12 years of leadership and wisdom, Gary.
If you ask Myles Richter if he has a secret weapon for recruiting in manufacturing for his frontline and entry-level positions with Lux Architectural Products, he’ll immediately point to recruitment efforts from Workforce Development.
“For us this program has been a hidden gem that we have shared with multiple business contacts, who like us, were struggling to find reliable workers,” says Richter. “It is somewhat perplexing that there seems to be a bit of a labour shortage while capable people are in our own community that only require a second chance at work. It is hard for me to believe that more businesses do not see the benefit of hiring candidates from the Workforce Development program.”
Filling vacancies in manufacturing has been a challenge across the industry, and business owners are seemingly constantly considering new approaches to finding talented and hard-working individuals looking to make an impact with their work. For Richter, that solution has been Workforce Development.
Multiple Successful Hires
Over their first year working with Workforce Development, Richter was able to successfully add three members to his manufacturing team. He worked closely with the Workforce Development team to identify suitable candidates to fill their entry-level vacancies.
“Whenever we are in need of more help, I can email the team and they will send me some potential employees that are either close to or have recently graduated from the program,” says Richter. “It is a bonus for us that the team at Workforce Development knows what we are looking for as well as what kind of roles the candidates would be best suited for within our business.”
It’s not only the employer partners that the Workforce Development team gets to know so closely. The team gets to know each individual program participant on a deeper level to understand their employment and life goals – and how different employers can help them realize their goals. By knowing both the employers and potential employees so well, they can better match opportunities for better business results.
Ready to Make an Impact on your Business and the Community
Beyond the benefit to the business, Richter also recognizes the need to allow people to find work where they will flourish. Having the best of both worlds means he can hire a team of dependable and capable individuals – while also helping people looking to re-enter the workforce and make an impact on their community.
“As a business, we are able to hire capable, reliable people with real life experience and work ethic,” says Richter. “The program provides training courses relevant to their work here such as CPR and First Aid certification and forklift training at no charge to us. From a business perspective, we can hire quality people that are willing and ready to work – but from a personal perspective, we are able to hire decent humans that deserve a second chance in the work force.”
Our Workforce Development program is looking for new employer partners – including ones in the manufacturing, warehousing, and construction industries. Discover how partnering with Workforce Development could help you and your business thrive. Because everyone deserves work that allows them to shine.
When Emcee Construction began renovating our Community Space, it wasn’t necessarily looking to fill in some frontline and entry-level roles on the construction team. But after learning about the Workforce Development program, Construction Manager Corey Wong immediately saw advantages to partnering with this program for recruiting construction workers.
“The process was very easy,” says Wong. “The candidate interviews went very well, and they started right away. Once on-site, they took to the construction environment very quickly.”
Partnering with Workforce Development adds a personalized advantage to recruiting for multiple industries, including construction. We look deeper into each individual’s goals, strengths, talents, and interests to place them in work environments where they will flourish.
Ready to Start Work from Day One
Wong notes that a huge driver for his recruiting through Workforce Development is that candidates are typically already trained and certified – so that’s less time he needs to spend on training and explaining the construction environment.
“Because of the courses taken while in the program, they get a clear idea of what they want to do, and we don’t end up with someone who, once on the job, decides they don’t want to be there, and that’s just lost time for all involved,” says Wong. “The program creates realistic expectations for the worker and, by getting them access to the certifications that will be required by the employer, they then become very attractive as new hires.”
Certifications that program participants gain through Workforce Development can include construction safety, First Aid and CPR, forklift operations, and more. Because the program participants guide much of their own development, they can work on the goals that are relevant to them – giving program workers the opportunity to find and help individuals through their certifications.
Providing an Opportunity to Excel where it’s Needed Most
On top of all the certifications and other advantages to recruiting construction workers with Workforce Development, Wong fully recognizes how this program helps people not only get back to work – but find work that’s meaningful for them and allows them to excel.
“Because we are a smaller construction company, we have few opportunities for hiring,” says Wong. “To be able to give that opportunity to someone who has in the past struggled to find work, is very gratifying. I remember what it was like when I was young and wanted to get into the construction field with no experience. It can be quite difficult. Our new worker is committed. And once you have good workers you can rely on, you can just concentrate on the work.”
Our Workforce Development program is looking for new employer partners – including ones in the construction, warehousing, and manufacturing industries. Discover how partnering with Workforce Development could help you and your business thrive. Because everyone deserves work that allows them to shine.
To fill his frontline and entry-level positions, LD Filtration’s Vice-President and Partner Dakota Ward typically receives resumes and applications from the usual job websites – but had never received an application from a program like Workforce Development. He explains that after receiving an application from one of the team members on behalf of a program participant, he became interested in what else Bissell Centre’s employment program could offer.
“The team member explained how the program worked and the additional supports from Bissell Centre for the candidate, and how it would assist both the candidate and our company in finding a good fit for our vacancy,” says Ward. “After reviewing the program further and then having a conversation with the team at Workforce Development, we thought it was a win-win for everyone involved, especially helping an individual making life changes and getting back into the workforce.”
Since that first contact with the team, Workforce Development has been a mainstay for Ward and LD Filtration. As a distribution warehouse and manufacturer of filtration products, Ward appreciates the impact the program makes on Edmontonians looking to re-enter the job market.
Trained and Certified with Work in Mind
During the initial portion of the program, participants have the opportunity to pursue relevant training, and Ward more than understands the value of having new team members already trained and certified before they even start. He points to the fork truck operation certification and First Aid/CPR training as incredibly valuable skills that his new hires brought to their first day of work.
“The additional training and certification that candidates receive through this program is incredibly attractive to a recruiter or employer – it surprises me that there aren’t more of these programs out there,” says Ward. “This is a huge advantage as an employer. Training new team members takes time, money and, more often than not, another team member’s time and attention, which short-hands the rest of the crew.”
The training and certification come at no cost to Ward or LD Filtration – and the company is able to save even more money with their new team member’s salary being partially covered by Bissell Centre through a Government of Alberta grant. The additional wraparound services Ward’s newest team member can still access from Bissell further ensures they have everything that they need; so when they come to work, they can put in their best effort.
Providing Opportunities to Those Who Need it Most
The best part of partnering with Workforce Development? If you ask Ward, it’s knowing that a new all-star team member who may have not had the opportunity to join the team otherwise now can make an impact with their work. With the myriad of reasons as to why someone might be struggling to find work, Ward knows that all some folks need is their chance to shine and excel.
“If someone in my network asked me my thoughts on it, I would encourage them to push aside any preconceived notions and try out the program – I wish I had sooner,” says Ward. “This program linked us with a great individual who has shown great interest in our company, mission and further career advancement, and we’re very eager to support him through this.”
Our Workforce Development program is looking for new employer partners – including ones in the warehousing, manufacturing, and construction industries. Discover how partnering with Workforce Development could help you and your business thrive. Because everyone deserves work that allows them to shine.
Kari’s eviction notice came swiftly. She had a month to find new accommodations for her and her adult sons with special needs. Unsure how she could find a place on such short notice, Kari considered all her options, from living in a storage unit to even living in her car. Then she remembered a community organization.
“I knew about Bissell Centre—I worked with Bissell Centre while teaching a crafting course,” Kari says. Despite her prior knowledge of the organization, Kari was surprised to learn about the Community Bridge program and how it could help her secure a new home.
As part of the Community Bridge program, Kari was given a $2,000 open-ended, interest-free loan to cover her damage deposit and rent, which she paid back proudly. “I wanted to make sure that resource was there and ready for the next person who needed help.”
A Kokum’s Giving Spirit
This giving spirit is typical for Kari – whose community frequently refers to her as the Community Kokum, or grandmother, providing love, support, and guidance whenever and wherever she can. Even when her pantry was empty and her power shut off, Kari still looked after others and considered her situation manageable.
“I’ve had to flee domestic violence,” says Kari. “While in the shelters, I saw many women in similar situations and how much worse off I could have been. I never saw myself as a victim. I have a lot of resilience that’s helped me through some tough times.”
Prior to reaching out to Community Bridge, Kari faced many uphill battles – especially when it came to where she called home. Kari has moved four times in four years through low-income housing and encountered varying levels of domestic violence and abuse. She’s also struggled with her adult children’s special needs, experienced houselessness while seven months pregnant and underwent multiple medical procedures. Kari tried to push through it without any outside help, but when she needed assistance, she knew Bissell Centre would be there with solutions. However, Kari wasn’t expecting this amount of support from Bissell Centre’s Community Bridge.
“Everything with Community Bridge was no pressure and fell into place seamlessly,” Kari explains. “It took two weeks to learn I had a loan and two weeks after that, I secured my place. I took possession of my new home before I moved out of the last place.”
How Community Bridge Helped Kari
The Community Bridge program is essential to Bissell Centre’s operations. Between April 2022 and March 2023, the Community Bridge program prevented 511 individuals from housing-loss, resulting in 214 households served, with another 202 households assisted with loans. Ensuring people don’t lose their homes and experience houselessness is the team’s top priority – so the first place they look to help folks out is with their current landlords. The team negotiates on behalf of the people they’re helping to prevent any untimely evictions.
When landlords are unable to negotiate any further and eviction is imminent, Community Bridge Support Workers then work directly with the people who need a new place to live, helping make the transition to their new place as seamless as possible.
Partners Make These Programs Possible
A program like this wouldn’t be possible without our partners in the community, like ENMAX. Their support has been crucial for Community Bridge to help people find places to call home.
And as Kari points out, it’s not just finding and funding new spaces that makes this program indispensable – it’s the regular follow-ups and wraparound services that have helped keep her and her family in their new home.
“I think more people should check out Bissell Centre to know what it has to offer,” says Kari. “Without Community Bridge, I would be experiencing houselessness. I never thought I would be in that position. Bissell Centre made sure I still had a place my sons and I could call home.”
Individuals connected to our Fetal Alcohol Spectrum of Services (FASS) program contributed to a book about the challenges and realities of navigating life with Fetal Alcohol Spectrum Disorder (FASD). Under the guidance of Jared Epp, Carleton University PhD candidate and former housing support worker with Bissell Centre, who facilitated the group in sharing stories of what was most important to them. Fifteen people shared their stories, captured in this captivating collection. Born Broken is a book that’s an immersive experience into what it means to have FASD and the barriers it can create.
The group celebrated the release of this Born Broken book this past month with a small and intimate reading and sharing. Everyone who contributed to the book received a copy, and a few were shared around the community to help spread its positive message.
Copies of Born Broken books are available to purchase from the Bissell Thrift Shop on 118 Avenue or Paper Birch Books at 10825 95 Street.
Below is the preface to the book, written by Jared Epp. This firsthand experience of seeing the collection come together illuminated the importance of this book for the contributors and for those about to read it and gain a better understanding of FASD.
Preface from Born Broken
A group of individuals connected to Bissell Centre’s Fetal Alcohol Spectrum of Services (FASS) came together for a book project. The goal was to provide an opportunity for folks to share whatever kind of content they wanted. Leaving it open-ended allowed the individuals participating in the project to share what was meaningful to them. Their contributions didn’t have to only be about living with Fetal Alcohol Spectrum Disorder (FASD). A number of contributors did want to share their stories about living with FAD, about their daily challenges, as well as the impact of receiving their diagnosis. Others talked about different things. There are stories about adventure on Edmonton’s public transit, sewing denim, dreaming, making music and art, the challenges of finding and keeping a job and many other events and situations the reader will soon encounter.
Woven throughout the book are stories, ideas, frustrations, thoughts and reflections, offering a window into the experience of entering into the world a certain way.
In our last group meeting, we had to come up with a title for the book. Each contributor present was invited to come up with some titles, and then there would be a vote.
These were the title ideas:
- Born Broken
- The Struggle is Real
- Drumbeats of Hope
- Light in the Dark
- Perfectly Imperfect
- Getting Dealt a Bad Hand
Everyone had agreed on Heidi’s subtitle, “Reflections on Life and Resiliency from Individuals living with FASD,” as it put a positive spin on the main title.
Born Broken won by one vote over The Struggle is Real and Light in the Dark. There was a lot of discussion and debate on the chosen title. Some people felt it was too negative, but they also acknowledged it’s sentiment. In many ways, the titles and the debate around it set a theme that echoes through each story: individuals confronting and overcoming something they were born with, have no control over, and yet seems invisible to those outside the lived experience of FASD. The reader is invited to encounter the diverse contributions within the book, keeping in mind the unsettled nature of its title and the realities of living with FASD.
-Jared Epp
In 2022, Bissell Centre took a long hard look at itself and asked what can be a scary question – what are our 2SLGBTQIA+ team and community members experiencing here? What does Pride at Bissell look like? Are these folks being embraced and celebrated? Are they comfortable being their truest selves here?
41 team members participated in a survey focused on 2SLGBTQIA+ issues – 12 from 2SLGBTQIA+ communities. The results of the survey were promising, and a lot of organizations would take that as a sweeping success and end their efforts there. Instead, we wondered how best to push our organization even further.
Through the results of this survey, summer intern J. Heber looked at the qualitative stats, thought about how they represented the diverse 2SLGBTQIA+ presence at Bissell Centre, and created a fibre art piece to represent that diversity across the organizations.
It is an expression of all the different flags and colours that express the different gender identities and sexual orientations that makeup Pride. Today, it proudly hangs in our Community Space. It stands as a reminder to folks that our diversity is our strength, and inclusion is essential. It also features seeds and the words, “Let’s Grow Together,” demonstrating the seeds of compassion and the thirst for knowledge that helps us all better understand and appreciate one another.
We’re going to let our 2SLGBTQIA+ staff members speak for themselves. Exploring, in their own words, how Bissell Centre is working to improve equity for 2SLGBTQIA+ folks, what their experiences have been like at Bissell, and what Pride month means to them.
Allen
Bissell Centre gives out free rainbow stickers to everyone. I want to point this out first and foremost. It’s the first thing I think about when I think about how Bissell Centre is a safe space.
I joined Bissell Centre in 2020, and I wasn’t sure if I should be open about my gender identity. I saw a lot of staff here be comfortable and open and safe with who they are. Everyone here makes the effort to use my preferred pronouns (he/him) – and anyone who mistakenly uses the wrong pronouns is quick to apologize and correct it. That makes me feel respected and cared for by Bissell Centre.
Especially compared to my home country, Bissell Centre is welcoming to who I truly am. Here, I get to show my Pride without shame or any fear. I get to be open, and that’s important not just for me but for anyone who wants to express their Pride.
Even our community participants treat 2SLGCTQIA+ people with respect and equality. No one ever has anything negative to say about the clothes we choose, how we present, or how we choose to look according to our gender identity. Having this freedom and acceptance is so important for 2SLGBTQIA+ folks and how we can contribute back to our communities.
Clinton
When I was placed at Bissell Centre for my social work practicum, I was nervous about entering a new space. Being a member of the 2SLGBTQIA+ community, I am always wary when entering a new space. I don’t know if it’s safe, if I will be harassed or if I can truly be myself.
I remember about a month into my practicum, I mentioned how I noticed there wasn’t really any noticeable visual representation to let new staff and community members know that Bissell is a queer-friendly space. So, we came up with the idea for me to create a 2SLGBTQIA+ resource list for both staff and community members.
Then, I started noticing pride flag stickers placed on doors and laptops. My supervisor told me because I had the courage to identify the gap between Bissell and the queer community, she ordered gender-neutral bathroom signs for the bathrooms in the Community Space. I couldn’t believe that I was a catalyst for these changes. Bissell Centre is not just another group that celebrates pride once a year. They listen to the concerns people have and do what they can to improve.
The community members make Bissell Centre different too. I often get comments that I give off two-spirit energy. I learned that two-spirit folks in Indigenous culture are sacred, which makes me feel honoured. I don’t currently identify as two-spirit – the community members made me curious, and I have since been exploring that side of myself. Because the community members and the staff have created a judgment-free space, it has allowed me to safely be my true self.
Michelle’s Story About Overcoming Poverty
This is Michelle. She grew up in Edmonton. Whenever Michelle returns to Edmonton, she sits on the curb next to Bissell Centre’s community space. “This is where she sat,” Michelle says. “And I feel like she’s still here. I tell her that I love her whenever I sit here.”
Michelle’s mom regularly visited Bissell Centre, requiring services from drop-in supports to the housing program. “My mom was a residential school survivor, she became addicted to alcohol and drugs over the years. She was the most loving, kind mom before that.”
She sits on the curb, lights the sage in a small cast iron skillet and places her headphones into her ears. She takes a long breath and starts talking to her mom about overcoming poverty. She tells her how she’s taking care of the babies, getting her degree, and working in corporate now – that she’s doing really good.
When Michelle says she’s doing really good, this carries a very heavy weight. This means she’s helping her children heal, providing for her family, and moving forward away from the cycle of poverty she knew. She’s breaking Intergenerational trauma and overcoming systemic oppression. And she’s able to give back.
Another breath and she begins singing. Not starting with a whisper, but right from the bottom of her feet, out her mouth, and reverberating across 96 Street. Wandering up and down the alleyway where her mother passed away, she releases every emotion in her being with every word she sings.
Where Michelle is today
Today, Michelle is a social worker with a background in childcare and Indigenous culture. She now lives in central Alberta. She is part of an Alberta Health Services advisory council, where she regularly attends meetings to help offer better services to all Albertans.
Overcoming poverty was not an easy path. Growing up in poverty and with parents experiencing addiction meant she had to work four times as hard to get where she is today. Michelle was able to find a path that was healthier and more fulfilling for her and her family.
Michelle’s Journey to Bissell
As a child, Michelle (along with her mother and three siblings) left their northern Alberta community to escape toxic family dynamics and domestic violence. The family travelled to Edmonton for a better life. But both of her parents quickly experienced addictions, and it wasn’t long before Michelle’s mother found herself living in Edmonton without shelter.
After she became a parent, Michelle came to Bissell Centre for some basic needs, the child care program, and the parent program. This is where she met childcare worker Fatima and family supports worker Cheryl. Michelle felt honoured that these women heard her story and believed she could one day leave poverty behind – once and for all. It was the first time Michelle felt like her support was nonjudgmental, encouraging, and believed in her goals.
“Being an Indigenous woman, in my experience, was being told to be quiet a lot,” Michelle says. She points out how Bissell’s service delivery approach helped her heal from her trauma. “Many programs [from other service providers] would often parent or monitor my life. Bissell treated me like a person. They gave me wings to fly.”
Michelle and her siblings each had their own challenges with poverty and addiction as they grew into adults. Though Michelle overcame her challenges, much of her family succumbed to their challenges. She honours her only brother’s death in 2015, her youngest sister’s death from COVID in 2022, and her sister-in-law’s death that same year. By 2016, her mother’s life would be cut short by complications due to pneumonia.
Michelle’s Giving Back
Speaking from her experiences, Michelle thinks trauma is often not openly spoken about. She did not have access to many role models speaking eloquently about the realities of being Indigenous. She’s learning to manage her trauma through post-secondary education, her art, her work as a facilitator, and being a two-spirited leader. She is a strong Indigenous mother teaching her children about their culture, history, customs, and their connections back to the land.
After she finished her ceremony, she walked around the corner to the folks standing in line at the Community Space. Michelle spots an elderly Indigenous woman and gifts her the tobacco. She hears about how her new friend just found her new place to call home. The tobacco will hang in the new home – Michelle’s gift as an act of healing.
Michelle comes back, smiling wide as she cleans from her own healing ritual. She tells us how happy she is for her new friends. “They’re doing really good!”
