Bissell Centre relies on over 1,300 volunteers every year who give 17,000 hours assisting participants and staff in many of our programs.
Whether it’s serving meals in our Drop-in Centre or making our Summer Camps a memorable experience for families, our volunteers are making a difference in the lives of people in our community.
We are celebrating the achievements of our volunteers during National Volunteer Week and we had an opportunity to connect with Maureen, a dedicated volunteer in our Childcare, to share her thoughts about volunteering.
What motivates you to be a volunteer?
“Volunteering is a gift you are given from the universe. As corny as that sounds I truly believe it. I started volunteering at a young age, even before it was popular and the joy I receive every time I volunteered made me want to come back for more.”
What do you like most about volunteering at Bissell Centre?
“I started volunteering with Bissell Centre because they required assistance in the Childcare. At that time I had been involved with two young children and they had moved away. I found I really missed the interaction with children and started looking for a way to fill that gap. Then I saw the ad that really changed my life about volunteers needed for the Childcare. I contacted the volunteer coordinator and applied. As I waited for my clearance to come through I volunteered in the kitchen as well as an Income Tax Preparer. It was in the orientation they said “you can’t change the whole world but you can make one person’s world better.” That is now my goal.”
What’s your favorite experience with volunteering at Bissell Centre?
“My favorite experience, one that brings me joy and happiness every time it happens, is walking into the Childcare preschool room on Friday morning and having at least one and sometimes as many as five or six children come running to give me a hug. What could be better?”
What makes Bissell Centre a special place to volunteer?
“I have been volunteering for a year at Bissell Centre and have come to know some of the staff. They are amazing. Every staff member who I meet gives more than is expected. This isn’t just a job to them, it is a life. They care, they give, they are amazing. The Bissell staff make volunteering a joy”.
What are your favourite hobbies outside of volunteering?
“When I am not volunteering at Bissell Centre I enjoy downhill skiing, gardening, cooking and of course my three weeks in May of learning through the Edmonton Lifelong Learners Association. Retirement has been great!”
Do you want to make a difference for people in our community? Come volunteer with us!
“I always wanted to give my children a better life than I had. There’s nothing I wouldn’t do for them,” Alannah told us.
When she talks about her kids, the soft-spoken single mother of three sounds like any other parent, but Alannah has been through more hardship than most Edmonton parents can imagine.
It’s difficult enough being a single mom; but it’s harder still when you are also faced with alcohol addiction, poverty and homelessness.
Alannah grew up in the foster care system and struggled with alcoholism as an adult. Before she came to Bissell Centre, Alannah hit what she called rock bottom.
“I lost my place and I lost my kids for five days.”
Having her kids taken away made Alannah realize that she needed to make a change in her life. “I fought really hard to get them back,” she went on. “Got into AADAC to sober up and look into my actions and what it was doing to me and my children. I almost lost everything.”
Alannah’s efforts were repaid when her children were returned to her custody and is now recovering from her addiction, and looking to the future.
During her recovery process, Alannah has been grateful for the support of Bissell Centre’s childcare program.
When she was referred to Bissell Centre by Native Counselling, she felt hesitant. But after accessing the childcare program for just a couple of weeks, Alannah said she was already noticing a change in her children. “My son uses his manners a lot more,” she said. “My daughter, she’s more independent.”
Besides the positive effects on her children, childcare has also allowed Alannah to make her doctor’s appointments and prepare to move into her new place.
She says she hopes others will feel inspired to give after reading her story, adding, “Everybody needs help sometimes.”
Support from generous donors helps people like Alannah and her children through difficult times and provides opportunities for renewal and rebuilding.
Please give today to support families in need this Easter!
Wendy has fond memories of her childhood on Sugar Lake in British Columbia. She describes fishing and collecting clams with her brothers and sisters and canning salmon with her mother in their old house. She says she can usually rely on those memories to get her through the tough times.
Now, at sixty-four, Wendy says things haven’t been exactly easy since those carefree summer days. In an effort to repress memories of sexual, physical, and emotional abuse in her childhood, Wendy struggled with alcohol and drug addiction for a number of years.
After she got married, Wendy moved to Edmonton, where her husband was transferred for work. It was only a few years later that she and her husband divorced, leaving her alone in an unfamiliar city.
Especially hard for Wendy was the death of her mother, which happened shortly after Wendy moved away from the family home in BC. “She passed away quickly,” said Wendy. “We just had a family get together. Her ashes were spread out by Sugar Lake.”
Despite the hardship, Wendy made things work. Independent and resourceful, she even managed to thrive in her new city, working multiple jobs; at times as a journalist for the paper, at times cleaning carpets or working at the sandwich shop or the bingo hall. She made many friends and got treated by a psychiatrist for the pain she still dealt with. Wendy has always loved riding horses, and she said they helped her heal.
But Wendy’s luck ran out one day when her bad knees forced her to retire from her job at the paper. Her living situation was far from ideal at the time. “The stove was old, falling apart,” she said. “The counters were old and had a wooden board on them; you pull that out and there were flower bugs there.”
The neighbourhood she lived in was unsafe and difficult to access. And, having lost her main source of income, she suddenly faced eviction.
“I was on the verge of being on the street.”
Soon after, Wendy was connected with Kathy from Bissell Centre’s Community Bridge program. Community Bridge offers support to people at risk of becoming homeless by supplementing rent or utilities payments and providing educational workshops.
With Community Bridge’s support, Wendy found a new apartment in a safe neighbourhood. “I love where I am now,” she said. “I can walk down to my bank and to the library. That place is clean, it’s safe… I’m very happy there.”
Besides accessing Community Bridge, Wendy also visits Bissell Centre to take advantage of the Women’s Lunch on Tuesdays and Thursdays, and for occasional community meals. She’s taken Bissell’s Ready-to-Rent workshop and has become “great friends” with Kathy, her case worker.
Wendy can’t help but feel fortunate when she thinks of all the people in her city who don’t have a place to call home. “I don’t think anybody should live like that,” she said.
Wendy still thinks back to those summer days with her family on Sugar Lake. Although it will never quite be the same again, she takes comfort from her past and feels hope for the future. She talks about riding her horses again when her knees improve, and continuing on her journey to health and healing, knowing all the while that she won’t have to do any of it alone.
Bissell Centre’s Community Bridge Program is funded by a collaboration of numerous supporters, including ENMAX who helps to cover the costs of utility bills and rent payments to ensure individuals and families struggling with poverty remain housed.
Please visit our Housing Services webpage to learn more about our Community Bridge Program.
Being homeless is difficult enough when the weather is fair, but when temperatures drop, it becomes a matter of survival. The threat of serious illness, loss of fingers or toes, or even losing one’s life become serious concerns when temperatures nosedive.
These threats are particularly potent here in Edmonton, where winters are notoriously harsh and wind chills can be extreme.
Edmonton’s homeless are more likely than most to experience dangerous cold-related injuries such as frostbite and hypothermia. They have few spaces to retreat from the cold, nor can they afford proper winter clothing that will protect them from the elements.
We believe every person has the right to have basic human needs satisfied. Our Drop-in support services provides a safe, warm space for people to escape the elements, enjoy a hot meal and access to free, warm winter clothing through our Community Closet.
The winter is especially busy when we distribute jackets, sweaters, scarves, toques, mittens, boots to every person in need who visits.
Helping people take care of their basic needs is only the first, but a necessary step, in helping people access programs that will move them out of poverty.
This would not be possible without our community of supporters who donate time, funds, and resources.
Help save lives during the cold, winter months. Walk with us on February 24th for the Coldest Night of the Year.
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Thanks to our incredible supporters, we were able to implement positive changes and saw huge successes that truly impacted the people we served this year! Here are some of our favourite moments of 2017.
1) Struggling Families Treated to More Summer Camp Experiences
Moonlight Bay Centre, our camp site at Lake Wabamun, has been a place of solace, rest, and rejuvenation for struggling families. Through traditional summer camp activities, kids and adults alike made meaningful connections while enjoying a respite from the stress of city life. This year, we offered six 4-day camps, enabling us to host 143 people, including 51 children.
2) Financial Empowerment Program Launched
In partnership with E4C and the Institute for the Advancement of Aboriginal Women, Bissell launched its Financial Empowerment Services. This national program strives to improve the financial well-being of people with low incomes through education, coaching, and supports. We are seeing more people filing their taxes than ever before!
3) Bissell’s Expanded Outreach Housing Team Houses More People than Ever
Our Outreach Housing team alone helped 55 people, including 19 children, find permanent homes in October. This was a record number of people supported in a single month! To date, with the assistance of our housing services teams, approximately 345 people have been housed this year, and 318 adults, parents, and children avoided eviction with support from our Community Bridge team.
4) Neighbours Come Together to Commemorate National Indigenous Peoples Day
National Indigenous Peoples Day is held across Canada every year to celebrate and recognize the unique cultural heritage of First Nations, Inuit, and Metis Peoples. Many of our friends and neighbours gathered at Bissell to enjoy singing, dancing, drumming from various indigenous backgrounds, along with stew and bannock meals, traditional arts activities, and more!
5) Renovations Commence to Improve Access to Supports
Bissell Centre has operated drop-in services for over a hundred years as a means of engaging with individuals who struggle with homelessness and poverty. We received funding to renovate our communal space in order to improve our clients’ ability to access the services they need to meet basic needs, obtain critical supports, develop skills, and build relationships. We’re excited to implement our service model and take another step toward eliminating poverty in our community.
6) Bissell Introduces FASD Medic Alert Bracelets
In October, our Fetal Alcohol Spectrum of Services team launched MedicAlert’s pilot FASD bracelet program at Bissell. The program aims to achieve more equitable treatment for persons living with a Fetal Alcohol Spectrum Disorder by raising awareness among emergency first responders on how to approach these individuals as identified through their MedicAlert ID.
7) Bissell Donors and Volunteers Bring Joy to People in Need During the Festive Season
Five hundred and ninety three Bissell Elf volunteers helped make this Christmas season especially warm and friendly! Two hundred and fifty heaping plates of turkey, vegetables, stuffing, and salad were served at our Christmas meal, 143 families received gifts through our Festive Giveaway event, and 228 people helped wrap gifts to raise funds for Bissell’s programs and services during our Gift Wrap for Bissell events. Thank you to each and every person who helped bring comfort and joy to the people who lean on Bissell Centre for support over the holidays!
As we look back on 2017, we are reminded that the work that we do at Bissell Centre would never be possible without your support.
THANK YOU, from the bottom of our hearts!
Help create more memories like these by joining our family of supporters today. Make a donation.
Although most people look forward to the holidays, there are many families in our community who struggle to get through them. For many families, Christmas gifts and turkey dinners are an enormous financial stressor, or maybe even a luxury they cannot afford.
Candice and Jeff, who live on a low income while caring for their eight children, two of whom are adopted, know what it’s like to struggle during the holiday season. They moved to Edmonton from Saskatoon 13 years ago after facing threats of violence from Candice’s ex-partner.
Although relieved to find a safe place to call home, Candice and Jeff were suddenly alone and jobless in an unfamiliar city with five children and a baby on the way.
They worried about bringing another baby into the world without the social support they had enjoyed in Saskatoon. Both had plans to find full time work, but knew that working would be difficult while balancing the needs of their growing family.
Finally, an acquaintance of Candice recommended Bissell Centre’s free Childcare program. “I remember coming here and at first being a little cautious. It was a little bit scary,” said Jeff, recalling his first visit to Bissell Centre. “But they always told us what to do and where to go when we needed help.” Since that first visit 13 years ago, Candice and Jeff say that Bissell Centre staff have become “like family” to them.
Candice says that the resources offered by Bissell Centre were invaluable. Over time, they were able to develop a network of friends after attending various Bissell Centre events, including family barbecues and community outings.
“Everything that you need to get done is here. Whether it’s support services, clothing, childcare – everything is here.”
Both Candice and Jeff are now planning to pursue higher education: Candice for business administration and Jeff for pastoral leadership. Candice began her full time education in October, and hopes to have her diploma completed in two years.
This Christmas, Candice and Jeff are grateful that they will not have to spend the holidays worrying about being able to afford gifts for their children.
Bissell Centre’s annual Festive Giveaway ensures that children in need receive a hot meal as well as toys, candy, and warm winter clothing for the holidays, all donated by caring members of the community.
Candice and Jeff have attended Festive Giveaway many times since they’ve lived in the city, and plan to go again this year. “It’s a loving, caring atmosphere at Festive Giveaway,” said Candice. “You can feel that.”
It means the world to Candice and Jeff to have gifts to give their children, even during hard times. “Just to have that comfort, and to know that you have something for your child,” said Candice. “It’s the best feeling a parent could feel.”
Two hundred families like Candice and Jeff’s are expected to attend this year’s Festive Giveaway at Bissell Centre. Please help make Christmas a joyful season for families in need.
With your support this holiday season, we can make a big impact in the lives of people struggling with poverty in our community.
Here are 7 ways you can help!
1. Shop Our Holiday Gift Guide
Choose a meaningful gift from our Holiday Gift Guide to benefit individuals and families in need. Your gift will make a difference in someone’s life.
2. Have Your Gifts Wrapped in Support of Bissell Centre
Between November 24th and December 24th, for a minimum donation of $2, have your Christmas gifts wrapped at Southgate Centre. All proceeds go to support Bissell Centre’s programs and services.
3. Volunteer with Us—Become a Bissell Elf!
We are looking for volunteers to lend a hand this holiday season. As a “Bissell Elf” you will take part sorting donations, wrapping gifts, serving meals, and spreading good cheer alongside enthusiastic Bissell Elf Captains, who will help lead the way.
4. Turn Your Christmas Event into a Fundraiser!
This holiday season, when you host a staff event, church gathering, or dinner party, you can also give to people in need. Find everything you need to host a Bissell Giving Tree Party!
5. Donate Warm Mitts and Boots
During the cold season, items such as gloves, mitts, and boots are critical to the health and safety of our participants. Unfortunately, the demand outweighs what we have to give. Donate gently used mitts and boots to help someone stay warm this winter.
6. Stay Tuned this Giving Tuesday!
Stay tuned for an exciting opportunity to make a huge impact this #GivingTuesday, November 28, 2017!
7. Share and Advocate!
Advocacy in all its forms helps ensure that vulnerable people get the support they need to move from poverty to prosperity. So tell your family, friends, and colleagues about these easy ways to support Bissell Centre this season!
Millie has been battling addiction, violence, and poverty all her life. The child of low-income parents who grappled with alcohol addiction, Millie grew up in a turbulent, sometimes violent household. The man that she later married also had an alcohol addiction and violent tendencies.
After seven years of unhappy marriage, Millie found herself the single mother of two young children. It had become unsafe to stay under the same roof as her ex-husband, so Millie and her kids slept in her car for several nights until they could get in to a shelter.
“My son was three, my daughter was five. That was the first time I became homeless.”
Most single parents would say that raising children on your own is the challenge of a lifetime, but Millie felt uniquely unprepared for the job. “I didn’t know how to raise children,” she said. “I didn’t have that stepping stone in my family. I had to learn how to do that.”
Her greatest fear was that her children would be unable to break out of the cycle of poverty and addiction that she had been born into. “I did a lot of research on the internet, resource books and that,” said Millie. “My kids had balanced diets. I made my baby food right from scratch. Now, they both have structured eating habits.”
Millie worked in the oil & gas industry for over eight years and believed that her stable employment during that time helped to provide a foundation of positive growth for her children. Her son would go on to become a personal trainer; her daughter would later get her Masters in Education and become a teacher for children with special needs. Millie is unable to conceal the pride in her voice when talking about how well her children have done for themselves.
However, Millie’s journey has been far from easy. After years of refraining from drinking for fear of following in the footsteps of her parents, Millie succumbed to alcohol, triggering a lifelong addiction. Alcohol became the only way Millie could cope with her painful past. Although there were times in her life when it seemed to lift, Millie’s addiction always returned.
“I think situations and life experiences put you back into addiction thinking that it will comfort you, but it doesn’t.”
Two years ago, Millie’s rent was raised unexpectedly. She knew she needed help if she wanted to stay off the streets, so she applied for assistance from Bissell Centre’s Community Bridge Program. Community Bridge helps individuals in danger of eviction pay for rent and utilities and offers additional support in the form of education and workshops.
Community Bridge was able to help Millie afford her rent while she focused on her health and overcoming her addiction. Without the program, Millie believes she would have been evicted and left homeless once again.
The years since Community Bridge’s intervention in her life have been difficult, but today Millie is finally living in a stable home: a two-bedroom condo that she shares with her daughter.
“It’s so peaceful. I wake up every day not having to worry about where I’ll find a meal. I’m at peace with me and my world.”
Currently, Millie is a Peer Outreach Worker and a Board Member for Aawear through Streetworks that provides street-level support for people dealing with addictions. She has been volunteering at Bissell Centre, the Co-op, and the Edmonton Native Healing Centre. She has been sober for almost a year.
Bissell Centre’s Community Bridge Program is funded by a collaboration of numerous supporters, including ENMAX who helps to cover the costs of utility bills to ensure individuals and families struggling with poverty remain housed.
Please visit our Housing Services webpage to learn more about our Community Bridge Program.
I am excited to announce that renovations to our downtown facility are underway with a grand re-opening scheduled for February 2018.
Our newly, upgraded space will enable more people to connect with the essential resources they need to break free from the cycle of poverty and find hope for the future.
Our team is ecstatic to be able to take this important step further towards our vision of eliminating poverty in our community.
In 2014, we conducted a major review of our Drop-in Centre with the intention of improving and expanding our services to those who come to us for assistance. The report revealed that we needed to re-imagine our space to better connect participants with the support services they need and to adopt a new service delivery model that further aligns to our vision and mission.
This means that people can, not only access the basic items they need like clothing and showers, but also be connected to other services that allow them to move out of poverty and achieve prosperity in their lives.
I can’t wait for the larger space. It will be easier for me to use the showers, bathrooms, and laundry. It’s going to be good! – Sam, Bissell Centre Participant.
The new centre will significantly improve people’s ability to access housing supports, employment opportunities, skills training, and vital programs and services.
I’m also happy to inform you that we are partnering with The Mustard Seed as they have graciously freed up space so that our team can continue to offer drop in services in their facility during the renovations.
For approximately 14 weeks we will continue to provide daily meals, hygiene and clothing items, and recreation programming there while we renovate the interior of our building. Our Employment Services and Casual Labour will remain operating out of Bissell Centre’s facilities.
To learn more, please check out our Renovations Plan.
We look forward to updating you as the project develops.
Gary St. Amand
CEO, Bissell Centre
When people come to Bissell Centre for the first time, it is often to meet the most basic of needs: a hot meal away from the cold.
That’s how it began for James.
Twenty years ago, James ate his first meal at Bissell Centre when he had nowhere else to go. At the time James was homeless and engaging in a criminal lifestyle to get by.
He had been surrounded by substance abuse and violence since he was a child. As a young man his criminal record and addictions kept him on the streets.
“When you’re a user, nobody wants you around,” he said. “It was tough to get a place.” When he did ask for help, James was used to getting pushed away.
That first experience at Bissell Centre was different. James noticed how welcoming the staff and volunteers seemed, how eager they were to help.
“They were everywhere for me. If I need help, it’s there.”
To the people who knew him at the time of his first meal at Bissell Centre twenty years ago, James is unrecognizable today. In the past few years, he has undergone an incredible transformation. It has been a long journey to health and recovery, but a worthwhile one.
After hitting a low point in 2012, when he suddenly faced a seven-year prison sentence on drug charges and feared he was throwing his life away, James got serious about getting clean. He served four of the seven years, has been sober for five years, and has been accessing Bissell’s support programs including counselling, employment, and housing services.
After years of hard work and healing, James moved into an apartment: his first permanent home in two decades.
James spends a lot of his time helping others find sobriety and health like he did. You can usually find him outside Bissell Centre chatting with the patrons. “I [tell them] what I’ve been through with the drugs, what it cost me, my time and my life,” he explained. “I try to encourage them to come my way. If they need help, I tell them where to get help.”
Because of support from our community, we will be serving over 600 turkey meals for people in need this Thanksgiving. Many of them may be walking through our doors for the first time. And for some like James, it may mean the beginning of lasting life changes for the better. Holiday meals at Bissell Centre are never just food and drink. They are community, healing, and togetherness.
This Thanksgiving, we’re thankful for our community of supporters, for the hope they inspire, and for the healing they make possible.
Give today to help more people like James this Thanksgiving!