Manager, Housing Services

Contract • Housing

ABOUT US

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Job Purpose

The Manager, Housing Services is responsible for the development, implementation, administration, and evaluation of the Housing Engagement and Homeless to Homes, and any diversion work or other targeted housing efforts.

This position is based primarily out of the agency’s community space, a welcoming, low-barrier environment that serves as a program hub for individuals experiencing or at risk of homelessness.

Duties and Responsibilities

Program Delivery

Develop and implement an annual operational plan, including goals, objectives, and
Monitor and evaluate program delivery and quality on an on-going
Ensure compliance with funder requirements including recording of outputs and outcomes within the specified time
Develop and maintain collaborative partnerships related to housing.
Identify potential delivery partners and explore expansion
Ensure determined number of participants move from homelessness to housed per
Monitor staff caseloads (17–21 participants per staff member), ensuring case management practices align with program standards and client needs.
Foster strong community partnerships and maintain active presence in the community space where services are delivered.
Monitor program data using internal databases and reporting tools; ensure timely and accurate documentation of services and outcomes.

Supervisory

Recruitment, hiring, orientation, training, and day-to-day supervision of direct report staff
Bi-weekly supervision meetings with direct reports to ensure they meet their targeted goals, program delivery and submission of report within the set timeframe and
Review, approve and submit staff time sheets and
Approve and monitor staff overtime, health maintenance and vacation
Facilitate regular staff meetings to inform, plan, direct and hear staff
Complete probationary evaluations and annual performance reviews of all staff in collaboration with Team Leaders

Financial

Develop annual program budgets in collaboration with the Program Director and Chief Financial Officer
Implement and monitor program
Monitor, approve and submit claims for program
Ensure all financial claim summaries are forwarded to funders on
Explore opportunities for additional funding to support diversion
Work collaboratively with Resource Development as

General and Administrative

In collaboration with team leaders, ensure accurate case management notes, written case notes, program information, statistics and critical incident reports are
Update job descriptions, annual planning calendars, program operating policies and procedures as
Submit monthly, quarterly, and annual program reports inclusive of outputs, outcomes, program highlights, stories, and quality improvement
Attend Management meetings to address organizational issues and collaborate on organizational initiatives as a member of these
Maintain strong working relations with funders, and other program delivery
Other duties as

Qualifications

Education and Experience

A degree in a relevant field or the equivalent combination of education, training and
Three years of relevant employment experience including program development, case management, case supervision, evaluation and supervisory skills
Alberta Class 5 License and a vehicle

Knowledge, Skills and Abilities

Strong verbal and written communication
Strong interpersonal, time management, organizational and problem-solving skills
Strong abilities in motivating, supervising and guiding
Ability to develop and manage annual
Attention to detail, accuracy and
Demonstrated ability in computer
Familiarity with issues of poverty, homelessness and Edmonton’s urban core
Strong interpersonal, time management, organizational and problem-solving skills
Understanding of Aboriginal cultures, history and current issues
Knowledgeable about community/social issues and community resources

Conditions of Work

Some evening and weekend work
Operation of personal vehicle with required insurance

Personal Characteristics

The Manager of Housing Services should demonstrate competence in all of the following:

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and
Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team Share expertise and knowledge to support, coach and develop others.
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the
Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the

Direct Reports

2-3 Team Leaders

Screening Requirements

Criminal Record Check
CWIS Check
Valid driver’s license and proof of $2 million insurance

Training Requirements

Conflict Into Calm Training
Motivational Interviewing Skills
Supervisory Level 1 & 2
Conflict Resolution
Collaborative Process Mapping

Conflict Into Calm Training must be completed during the three months of employment. Other required training may be identified as required.

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to:

Kendra Stoley

Director, Housing Services

Email: kstoley@bissellcentre.org

Wage: $37.38/hr

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: April 23rd, 2025

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