Who We Are?
Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.
Currently, Bissell Centre is looking for a Manager, Housing Services to join our dedicated Housing Services team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.
Position: Permanent, Full-Time
Wage: $37.38/hour.
How You’ll Make an Impact?
Reporting to the Director, Housing Services, the Manager, Housing Services is a key member of the management team, providing leadership and oversight for designated housing programs and services at Bissell Centre. The Manager is responsible for the effective development, implementation, administration, and evaluation of housing initiatives that support individuals with diverse and complex housing needs.
The position provides leadership and operational oversight to multidisciplinary teams, ensuring services are delivered safely, consistently, and in alignment with organizational policies, contractual and funder requirements, and established standards of practice. The Manager is responsible for supporting effective program operations, staff performance, service quality, achievement of program outcomes, and continuous improvement.
The Manager develops and maintains collaborative relationships with community partners, service providers, government representatives, funders, and other stakeholders to support coordinated service delivery and strengthen housing-related supports and resources within the community.
- Develop and implement annual operational plans, including program goals, objectives, timelines, performance measures, and continuous quality improvement initiatives.
- Provide leadership and operational oversight to designated housing and recovery-oriented programs and services.
- Ensure services are delivered using participant-centered, trauma-informed, culturally response, and recovery-oriented approaches that promote stability, well-being, independence and community connection.
- Monitor and evaluate program delivery and quality on an ongoing basis.
- Represent the program and organization in community meetings, working groups, committees, and collaborative initiatives as required.
- Provide coaching and support regarding case management practices, landlord relations, crisis response, conflict resolution, and participant engagement.
What You’ll Bring?
- A degree in Social Work, Human Services, Community Development, Business Administration, or a related field, or an equivalent combination of education, training, and experience.
- Minimum three years of progressively responsible leadership experience in housing, homelessness prevention, Housing First, supportive housing, or related social service programs.
- Demonstrated experience in program development, implementation, evaluation, case management, staff supervision, and performance management.
- Experience overseeing housing stability, prevention, tenancy support, and participant-centered service delivery.
- Experience managing program budgets, financial assistance programs, and housing-related expenditures.
- Knowledge and practical application of the Residential Tenancies Act and landlord-tenant practices.
- Experience utilizing data management systems, reporting tools, and performance measurement frameworks to support program outcomes and continuous improvement.
- Understanding of Indigenous cultures, histories, perspectives, and current issues, and the impacts of colonization on housing and social outcomes.
- Knowledge of trauma-informed, participant-centered, and recovery approaches to service delivery.
- Knowledgeable about community resources, social services, housing programs, and systems navigation supports available within the community.
- Ability to analyze program data, evaluate outcomes, and use information to support continuous quality improvement and strategic decision-making.
Why Choose Bissell Centre?
At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:
- Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
- Health Maintenance Days (in addition to vacation)
- Extended health, dental, and vision coverage for you and your family
- Health Spending Account
- Life insurance and ADD for you and your dependents
- Benefits coverage during maternity/parental leave
- Employee and Family Assistance Program (supporting mental and physical wellbeing)
- Staff events, committees and celebrations
- Professional development support
- Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
- Paid time off for optional general holidays
What You’ll Need Before Starting?
- Vulnerable Sector Check
- Intervention Record Check
- Valid Driver’s License
- $2 Million Liability Auto Insurance
Ready to Apply?
Interested candidates are invited to submit their resume and cover letter to: kstoley@bissellcentre.org
We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.
Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.
Application Deadline: August 31st, 2026
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