Team Lead, Outreach & Housing

Full Time • Outreach Housing

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.


Currently, Bissell Centre is looking for the right individual to fill the position of Team Lead (FT) in the Housing Services Program.

The Outreach Housing Team is based on the Housing First strategy which involves a focus on housing unhoused individuals and then providing services in a client centered, solution focused manner.  The Outreach Housing Team Lead is responsible for the implementation, administration, and evaluation. This specific position works with the Manager of Housing and Outreach to supervise a team of Housing Outreach Workers and Housing Wayfinders.



Program Delivery

  • Oversee service delivery through service plans for all participants in accordance with organizational policies and funding requirements. This includes facilitating weekly Intensive Case Management meetings.
  • Conduct regular audits of client files and program records.
  • In collaboration with internal and external parties, come up with creative and individualized housing solutions for community members with varying degrees of complexity and need.
  • Liaise with and support stakeholders such as: funders, other social service agencies, community groups, health agencies, law enforcement, etc.
  • In collaboration with the Manager, Housing Services, develop and implement an annual operational plan, including goals, objectives, and timelines.
  • Monitor and evaluate program delivery and quality on an ongoing basis.
  • Assist the Manager, Housing Services, with recruitment of staff. Oversee orientation, training, and day to day supervision of Housing Workers.
  • Monitor, approve and submit receipts for program expenditures.
  • Attend meetings with our funder and the community at large.
  • Other duties as required.


Education and Experience

  • Post-Secondary Degree in a related field.
  • Minimum 3 years of extensive employment experience including program development, case management, case supervision, evaluation, and supervisory skills.
  • Previous supervisory experience would be an asset.
  • Previous Housing First experience would be an asset.
  • Experience working with high-risk populations and an understanding of cultures, history, and current issues.

Knowledge, Skills, and Abilities

  • Strong written/verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills.
  • Demonstrate the ability to ensure quality services, and program development.
  • Strong attention to detail, accuracy, and quality.
  • Demonstrate competency in computer systems (Word, Excel, and database programs).
  • A valid Driver’s License, satisfactory driver’s abstract and proof of $2 million PLPD insurance is required as operation of a personal vehicle is required.


  • Some evening and weekend work required
  • Operation of personal vehicle with required insurance and drivers abstract


The Team Lead should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


  • Manager of Housing and Outreach


  • Criminal Record Check
  • CWIS Check
  • Valid Driver’s License


  • Standard First Aid and CPR
  • Conflict into Calm Training
  • Suicide Prevention

The above-noted training must be completed during the first six months of employment.


Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.


Application Deadline: June 20th, 2024

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