Employment Support Worker | Bissell Centre

Employment Support Worker

Full Time • Employment Services

About Bissell Centre

Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.

Job Summary

Bissell Centre is looking for a qualified Employment Support Worker. Employment Services provides an integrated approach to assist participants entering or re-entering the workforce. Employment Support workers practice a strength-based, client-centered approach to move participants from poverty to prosperity. Employment Support workers also guide participants through the departments multiple employment supports including; resume writing, supported job searches, pre-employment programs, a jobs club and a transitional to full time work program.


  • Provide employment counselling, job search assistance and crisis intervention to individuals who are homeless, have multi-barriers, and immigrant populations.
  • Work collaboratively with Casual Labour Team Lead to register new employers, explain casual labour policies and conducting satisfaction employer callbacks
  • Work in a team to facilitate the Casual Labour program, which includes: registering participants, inputting job orders, dispatching workers to job sites, maintaining records of worker attendance, and distributing clothing and work equipment.
  • Support participants to reach their employment goals through accessing appropriate internal Employment Services programs or assist in accessing other external resources or services
  • Assist in ensuring the Drop-In is a welcoming and safe environment for all participants
  • Use de-escalation skills and provide crisis intervention as required, as well as, resolve minor disputes between workers and employers
  • Enter detailed and accurate client data into appropriate databases
  • Attend regular meetings and trainings as required


  • Post-secondary Degree or Diploma or equivalent
  • Minimum of one year relevant employment experience
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Knowledge of Indigenous Cultural Resources, Ceremonies and Protocols is an asset
  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational and problem-solving skills
  • Proficiency of Microsoft Word, Excel, and Outlook

Conditions of work

  • Working closely with participants who are experiencing complex life situations
  • Hours of work will vary based on the need of the community
  • Must be able to work early morning shift (6:30 AM to 2:30 PM), Wednesdays until 4:00 PM and Fridays until noon

Screening Requirements

  • Criminal Record Check
  • Child Intervention Check


This is a full time position, working 37.5 hours per week.

Bissell Centre offers above average industry benefits including employer subsidized medical and dental benefits, life insurance, disability, flexible health spending account, outstanding vacation and more!

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

The above outline is intended to describe the general nature and level of work performed by people assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Application Deadline: April 11th, 2019

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