Employment Support Worker

Contract • Workforce Development Program



Are you an Employment Support Worker Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join the Workforce Development Program team. Are you ready to be our Employment Support Worker and make an impact in our community?




Employment Services provides an integrated approach to assist participants entering or re-entering the workforce. The Employment Support Worker uses a client centered, strengths-based model that is rooted in harm reduction to provide participants with employment supports including intake, system navigation, employment counseling, resume writing, supported job searches, computer literacy, referrals to appropriate services, and other employment supports as required.

If you are an Employment Support Worker professional with 1-2 years experience, education requirements or equitable experience in the field and are passionate about making a difference this is the role for you.

NOTE: The position is a temporary, full-time contract (37.5 hours a week) until April 30th, 2024.


Duties and Responsibilities

  • Provide employment counselling, job search assistance, and follow up to support to individuals who access the Workforce Development Program
  • Support participants to develop and achieve their employment goals by accessing appropriate internal programs or assist in referring to other external resources
  • Identify areas where participants would benefit from additional supports, system navigation, access necessary services, resources and government benefits for which they are eligible
  • Support participants to build trust relationships between employers and coworkers
  • Monitor and assist intake process for new individuals who would like to access the program
  • Maintain accurate electronic case notes, computer records, program information, and critical incident reports in a timely fashion
  • Maintain a current and accurate participant file for each client.
  • Provide latest program information & updated statistics and any other reports as required
  • Identifying program gaps and coming up with solutions for the purpose of building program capacity
  • Other duties as assigned


  • Post-secondary Degree or Diploma or equivalent
  • Minimum of one-year relevant employment experience
  • Familiarity with issues of poverty, homelessness, and Edmonton’s urban core
  • Knowledge of Aboriginal Cultural Resources, Ceremonies and Protocols is an asset
  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational and problem-solving skills
  • Proficiency of Microsoft Word, Excel, and Outlook

Working Conditions

  • Working closely with participants who are experiencing complex life situations
  • Hours of work will vary based on the need of the community
  • Operation of personal vehicle with required insurance

Personal Characteristics

Recovery Coach should demonstrate competence in all of the following:

  • Behave Ethically: Understand ethical behavior and organizational practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

  • Criminal Record Check
  • Child Welfare checks are required

Training Requirements

  • Conflict into Calm Training
  • Employment Standards Training

The above-noted training must be completed during the first six months of employment or as agreed upon by the supervisor.


Interested candidates are invited to submit their resume and cover letter to:

David Sanche

(Workforce Development Team Lead)

Email: dsanche@bissellcentre.org

Application Deadline: until a suitable candidate is found.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.


Application Deadline: February 28th, 2023

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