Manager, Supportive Housing and Homelessness Prevention
Full Time • Housing Services
WHO WE ARE
Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life, and so do we.
Through our programs, we work to empower people, from meeting their own basic daily needs to having sustainable livelihoods, secure housing, feeling hope for the future and making plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced, dedicated team that works together to realize our vision.
Job Purpose
The Manager, Supportive Housing and Homelessness Prevention, provides leadership, strategic oversight, and operational management to both the Hope Terrace (Supportive Housing) and Homelessness Prevention programs, including the Community Bridge and Supported Referral initiatives. This position ensures high-quality, person-centered service delivery for individuals and families experiencing or at risk of homelessness, with a focus on trauma-informed, Indigenous worldviews and Housing First principles. This role includes direct management of the Hope Terrace site operations, oversight of program development, evaluation, team supervision and leading homelessness prevention strategies and services based in the agency’s low-barrier Service Hub.
Duties and Responsibilities
- Monitor and evaluate program delivery, fidelity, and outcomes.
- Develop and implement annual operational plans for both supportive housing and homelessness prevention programs.
- Ensure compliance with funder agreements and reporting requirements.
- Promote a culture of collaboration, continuous improvement, and interdependence across departments.
- Maintain current knowledge of FASD, trauma-informed care, and emerging trends in housing and homelessness.
- Coordinate and/or support development of proposals for new or continued funding.
- Recruit, hire, train, supervise, and evaluate staff including Team Leads, Case Managers and Support Workers.
- Support day-to-day supervision of both housing and prevention teams.
- Provide coaching, mentorship, and crisis debriefing.
- Facilitate team meetings and bi-weekly supervisions.
- Uphold practices that are inclusive, culturally safe, and responsive to the needs of vulnerable populations.
- Oversee administrative practices including accurate case notes, critical incident reports, and program data tracking.
- Maintain community relationships with neighbours, partners and stakeholders.
- Represent the agency in coalitions and collaborative initiatives (e.g. EFAN, Homeward Trust).
Financial
- Develop, implement and monitor an annual program budget for both Supportive Housing and Homeless Prevention programs in cooperation with the Director.
- Monitor, approve and submit receipts for program expenditures
General and Administrative
- Ensure accurate case management notes, written file notes, program information, statistics and critical incident reports are completed for all program streams.
- Update job descriptions, program operating policies and procedures as required.
- Submit quarterly and annual program reports inclusive of outputs, outcomes, program highlights, stories and quality improvement initiatives.
- Attend Management Team meetings to address organizational issues and collaborate on organizational initiatives.
- Attend meetings as required by funders.
- Perform other duties as required.
Qualifications
Education and Experience
- Degree in a related field or a combination of experience, skills and training will be considered.
- Minimum of three years supervisory experience.
- Extensive relevant employment experience including program development, case management, case supervision, evaluation and supervisory skills.
- Knowledge and experience working in the areas of; Fetal Alcohol Spectrum Disorder, Trauma Informed, Homelessness, Harm Reduction, Addictions, Housing First, and Mental Health is an asset.
- Evidence of innovation and creativity in supporting individuals would be an asset.
- Employees with Social Work Diploma/Degree/Masters are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professions Act.
Knowledge, Skills and Abilities
- Strong verbal and written communication skills
- Strong interpersonal, time management, organizational and problem-solving skills
- Ability to develop and manage annual budgets
- Attention to detail, accuracy and quality
- Demonstrated ability in computer literacy
- Familiarity with issues of poverty, homelessness and Edmonton’s urban core
- Understanding of Aboriginal cultures, history, and current issues
Conditions of Work
- Some evening and weekend work required.
- Use of personal vehicle is required with $2 million dollar liability insurance.
Personal Characteristics
Manager, Supportive Housing and Homelessness Prevention should demonstrate competence in all the following:
- Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
- Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
- Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
- Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Direct Reports
- Team Leads
- Case managers
Screening Requirements
- Criminal Record Check
Training Requirements
- First Aid
- Conflict to Calm
- Indigenous Engagement
- FASD Awareness
HOW TO APPLY
Interested candidates are invited to submit their resume and cover letter to:
Kendra Stoley
(Director of Housing Services)
Email: kstoley@bissellcentre.org
Application Deadline: August 29, 2025
We thank all applicants for their interest. However, only candidates selected for interview will be contacted.
As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.
Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.
Application Deadline: August 29th, 2025
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