Database Administrator – Resource Development

Full Time • Resource Development

WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life, and so do we.

Through our programs, we work to empower people, from meeting their own basic daily needs to having sustainable livelihoods, secure housing, feeling hope for the future and making plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced, dedicated team that works together to realize our vision.

Job Purpose

We are seeking a detail-oriented and collaborative Database Administrator to manage and maintain our Raiser’s Edge database. This role plays a key part in supporting our fundraising and community engagement efforts by ensuring our data is accurate, accessible, and effectively leveraged. You’ll handle both the strategic side of database management and the hands-on work of data entry, import, and clean-up.

In the early stages, data entry and maintenance will be a significant part of the role, with opportunities to streamline and automate processes over time. The ideal candidate is a systems thinker who enjoys solving puzzles, understands how accurate data supports strong relationships, and is comfortable shifting between detailed data tasks and big-picture process improvements.

The ideal candidate has strong technical skills, enjoys solving puzzles, and understands the role accurate data plays in building strong relationships with donors and community allies.

Duties and Responsibilities

Database Administration (50%)

Administer Raiser’s Edge (RE 7.96), including user permissions, table maintenance, and database integrity.
Develop and maintain queries, exports, and reports to support fundraising, communications, and finance.
Collaborate with internal teams and external vendors to optimize data workflows, including gift entry, campaign tracking, and donor segmentation.
Conduct regular data audits and implement validation protocols to support accurate gift coding and high-quality internal reporting.
Ensure data compliance with CRA and funder reporting requirements, including proper receipting, record retention, and audit preparedness.
Provide strategic input on data structure, system workflows, and process improvements to enhance fundraising, donor stewardship, and financial reconciliation.
Support system integration and automation initiatives between Raiser’s Edge and third-party platforms (e.g., email marketing, donation processing, financial systems).
Develop and maintain documentation on data management protocols and fundraising database standards; provide internal support through ad-hoc training and cross-team guidance.

Data Entry and Gift Processing (50%)

Accurately enter and maintain donor and gift records, including batch processing, constituent updates, and acknowledgment tracking.
Monitor incoming donations to ensure accurate campaign, fund, and appeal coding.
Produce tax receipts and acknowledgment letters in accordance with CRA and organizational policies.
Reconcile monthly donation data with the finance team to ensure accuracy and completeness.
Perform ongoing data hygiene tasks such as deduplication, record cleanup, and formatting standardization to maintain database health.

Qualifications

Education and Experience

Post-secondary diploma or degree in data analytics, information systems, or a related field — or an equivalent combination of education and experience in database administration or fundraising data management.
Minimum 2 years of hands-on experience with Raiser’s Edge in an administrative or data management role, including creating queries, entering gifts, and maintaining constituent records.
Demonstrated experience implementing data integrity protocols, performing audits, and supporting reporting.
Proficiency in Microsoft Excel, including experience with imports/exports and basic formulas.
Experience with Super Importer Exporter (SIE) plug-in considered a strong asset.
Experience working in a fundraising or development office is an asset.
Familiarity with email marketing or CRM integrations is an asset.
Experience developing dashboards or visual reporting tools is an asset.

Knowledge, Skills, and Abilities

Deep understanding of fundraising databases and donor engagement lifecycles.
Proven ability to identify and resolve data inconsistencies and improve system workflows.
Strong analytical thinking and the ability to translate technical data into clear, actionable insights.
Ability to work collaboratively across teams, providing technical guidance and process support to non-technical colleagues.
Commitment to data security, privacy best practices, and ethical data management

Conditions of Work

The role involves both remote work and time at Bissell Centre’s East building. The ability to work in a shared office environment is required for on-site work.
The position works a standard Monday to Friday. Flexibility in the working day is inherent in the position. Occasional evening and weekend work may be required for donor events and stewardship activities.
Participation in organizational wide Community Safety Walks in the surrounding areas of Bissell East and West, daily interactions with participants and community members served who may be experiencing complex life situation.

Personal Characteristics

The Database Administrator should demonstrate competence in all of the following:

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

Criminal Record Check
Child Intervention Record Check
Proof of COVID-19 Vaccination

Training Requirements

Conflict into Calm Training
Naloxone Training

Conflict into Calm training must be completed within the first six months of employment. Other mandatory training may be identified as required

Starting Salary

$62,129.60 – $63,692.16

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to:

Michelle Reid

(Manager of Communication)

Email: mreid@bissellcentre.org

Application Deadline: August 21, 2025

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: August 21st, 2025

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