Administrative Coordinator – Resource Development

Full Time • Resource Development

WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you an Administrative Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our Resource Development team. Are you ready to be our Administrative Coordinator and make an impact in our community?

Duties and Responsibilities

Donor Relations Support:

Offer excellent customer service to everyone who comes to Bissell
Have a basic knowledge of all programs and services to respond to inquiries
Oversee 3 inboxes using Microsoft Outlook
Capture communications in our donor Raiser’s Edge database when appropriate
Process donations over the phone or in person
Forward correspondence to colleagues as needed
Ensure thank you letters and tax receipts are mailed and emailed in a timely manner
Participate in thank you call campaigns
Assist in sending cards to various stakeholders
Assist with Bequests

Raiser’s Edge Database Support:

Update donor contact information and communication preferences
Assist with resending receipts as needed

Volunteer Support:

Assist with volunteer screening
Update volunteer information including communication preferences
Assist with setting up volunteer opportunities in our volunteer database Better Impact
Coordinate practicum placements with post-secondary institutions and relevant Bissell program supervisors
Liaise with university practicum coordinators and schedule required meetings
Onboard practicum students by setting them up in Better Impact and collecting necessary documentation (e.g., police checks)

Project Management Support:
- Effectively utilize project management software to manage and prioritize both immediate and long-term tasks
- Schedule meetings, record minutes, and update project timelines and tasks in software based on meeting action items

Event Support:

Participate in planning meetings as assigned
Respond to basic inquiries about third party donation initiatives

Contract and Grant Support:

Create, maintain, and update workflows in our project management software and donor database to ensure efficient and clear project cycle

- Maintain accurate file system, including digitizing and uploading paper documentation to virtual file storage system

Create and organize Teams channels for upcoming funding opportunities

General and Administrative:

Have knowledge of Bissell Strategic Framework
Have knowledge of Resource Development’s Strategic Frameworks
Maintain and Update Resource Development SharePoint pages
Maintain accurate file system, digitize and upload paper documentation to virtual file storage system
Check and distribute department mail, digitize and upload paper documentation as requested
Participate in cross-training to strengthen department as needed
Provide support with mailing, filing, typing, copying, and binding
Support Resource Development events and initiatives as assigned
Participate in cross-organizational initiatives, such as safety walks, events, and committees
Organize safety walks on behalf of the Resource Development Team
Translates colleague-led processes into clear, visual workflows using Lucidchart, ensuring procedures are well-documented and easy to follow.

Qualifications

Education and Experience

Minimum of 2 years in an administration coordinator or project administration capacity

Experience with office administration is preferred

Post secondary education in a related field and/or relevant experience

Experience with project management tools strongly preferred.

Familiarity with databases is an asset

Knowledge, Skills and Abilities

Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Ability to coordinate multiple concurrent projects that have tight deadlines and involve coordination from a variety of stakeholders and team members
Proven ability to office software and digital tools
Team player who thrives in collaborative environments
Excellent time management skills and confident, enthusiastic attitude towards ability to meet deadlines
Ability to maintain confidential and privileged information with discretion and uphold the highest ethical standards
Willingness to learn and understand current processes and participate in reducing inefficiencies where possible
Commitment to the mission and values of the organization
Familiarity with issues of poverty, houselessness and Edmonton’s urban core an asset.

Conditions of Work

Full-time position—40 hrs/week, willingness to work flexible hours on occasion, including evenings and weekends

Hybrid work environment – position works remotely and from office in downtown Edmonton.

Working within an office space where there are people experiencing complex life situations

Personal Characteristics

Resource Development (RD) is a highly collaborative team that works with all programs and many external stakeholders. An RD team member must demonstrate competence in all the following areas:

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Direct Reports

None

Screening Requirements

Criminal Record Check

CWIS Check

Proof of Full Covid Vaccination

Training Requirements

Conflict into Calm

Naloxone Administration Training

Conflict Into Calm Training must be completed during the first year of employment. Other mandatory training may be identified as required.

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to: jtereposky@bissellcentre.org.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 11th, 2025

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