Volunteer Coordinator

Full Time • Resource Development


Are you a Volunteer Coordinator Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope, and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to have sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our Resource Development team. Are you ready to be our Volunteer Coordinator and make an impact in our community?


We are seeking a resilient and adaptable Volunteer Coordinator to join our Resource Development Team. The volunteer program was greatly affected by the Covid pandemic, leading to a reduction in its size and effectiveness. As the Volunteer Coordinator, and under the guidance of the Manager of Community Engagement, you will play a crucial role in rebuilding and revitalizing our volunteer program. You will need to possess exceptional training and support skills to guide and empower staff members who oversee volunteers in their respective programs. This is an exciting opportunity to make a substantial difference and restore the vitality of our volunteer program.


Key Responsibilities:

Volunteerism – 70%

  • Help to develop and implement a comprehensive strategy to rebuild the volunteer program, considering the challenges and limitations caused by the Covid pandemic.
  • Assess the needs of each program and work closely with program managers and staff members to understand their specific requirements for volunteer support.
  • Design and deliver training programs for program managers and staff members, ensuring they understand the benefits and value of volunteers, as well as the most effective ways to engage and support them.
  • Provide ongoing guidance, coaching, and resources to program managers and staff members, fostering a culture that recognizes the importance of volunteers and their contributions.
  • Collaborate with program managers to identify suitable volunteer opportunities within their programs, ensuring alignment with volunteer interests, skills, and availability.
  • Implement a volunteer tracking and management system to monitor volunteer engagement, hours contributed, and impact achieved.
  • Develop and implement strategies to recognize and appreciate volunteers, fostering a positive and rewarding volunteer experience.
  • Collaborate with the communications team to promote the volunteer program and recruit new volunteers from the community.

General Administration – 20%

  • Assist in responding to emails and calls that come in through our engagement inbox and phone number.
  • Participate in team meetings, lead event kick-off meetings, and regular supervisions.
  • Help foster a culture of philanthropy at Bissell Centre.
  • Participate in safety walks around Bissell Centre’s downtown buildings.

Professional Development – 2.5%

  • The incumbent must work to stay current in volunteer trends and technologies–especially within Canada–through continuous study, attending workshops, reading relevant materials, participating in web seminars, and consulting with experts in the field.
  • Understand and confidently speak about Bissell Centre, its history, practices, programs, and objectives.

Resource Development Team – 2.5%

  • Represent Bissell Centre at internal and external events as required.
  • Give agency tours and public presentations as needed.

Other duties – 5%


Qualifications and Commitment to Values

Education and Experience

  • Two years’ experience in the not-for-profit sector or areas of volunteer coordination
  • Completion of post-secondary education or related experience working with volunteers is preferred.


  • Knowledge of volunteer management principles, best practices, and strategies for rebuilding volunteer programs.
  • Familiarity with the challenges and limitations organizations face in engaging volunteers post-pandemic.
  • Understanding of the value and benefits that volunteers bring to charitable organizations and their ability to make a positive impact in the community.
  • Knowledge of community resources and networks in Edmonton, Alberta to facilitate volunteer recruitment and engagement.


  • Proficiency in using volunteer management software or databases.
  • Experience with project management software is an asset.
  • Basic budgeting knowledge.
  • Clear and concise written and verbal communication skills.
  • Strong interpersonal and communication skills to establish positive relationships with diverse stakeholders.
  • Ability to report on outputs.
  • Organizational and time management skills to handle multiple priorities and meet deadlines.


  • Resilience and adaptability to overcome obstacles and inspire others in times of change and uncertainty.
  • Ability to assess the needs of individual programs and develop tailored volunteer support strategies.
  • Capacity to provide ongoing guidance, coaching, and resources to program managers and staff members to enhance their understanding and appreciation of volunteers.
  • A collaborative mindset to work effectively with program managers, staff members, and community partners in rebuilding the volunteer program.
  • Willingness to follow processes and instructions.
  • Proactive attitude and willingness to take initiative.
  • Collaboration with diverse people and groups.
  • Enthusiasm for learning about volunteer-specific best practices and legislation.

Working Conditions

  • Full-time (40 hrs/week)
  • Flexibility of the working day is inherent in the position. The workload fluctuates. Flexibility to work evenings, weekends, and the occasional Statutory Holiday is required
  • Occasional travel and transportation of materials is required
  • Working in spaces that are close to or includes people who are experiencing complex life situations


From $44,105.00 per year

Guiding Competencies

The Volunteer Coordinator should demonstrate strong competency in the following:

  • Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission, vision, and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  • Service Focus: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Stay Organized: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
  • Plan Proactively: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the processes and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Adapt to Change: Personal capacity to adapt to change, lead competently through change, and make strategic adjustments to address changing needs.
  • Self-Motivate: Capable of demonstrating independence and entrepreneurialism.
  • Work SMART: Create goals that are Specific, Measurable, Attainable, Realistic and Time Bound.


  • Manager of Community Engagement


  • None

Screening Requirements

  • Criminal Record Check
  • Child Intervention Record Check
  • Driver’s Abstract

Training Requirements

  • Conflict into Calm Training
  • Naloxone Kit Training
  • WHMIS Training

The above-listed training requirements must be completed within the first three months of employment. Other training requirements may be identified during employment and must be completed as directed.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: August 17th, 2023

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