Training Facilitator/ Employment Support Worker – 6 Month Contract

Contract • Employment Services

Job Purpose


This is a dual role position. The purpose of this role is to develop, coordinate, and administer pre-employment programs and act as an Employment Support Worker in the casual labour office and community.


Duties and Responsibilities

Training Facilitation

  • Supervise and facilitate pre-employment programs
  • Maintain a database of relevant external employment resources
  • Meet with participants and assess their employment and education background, health needs and employment goals and explain the various employment training opportunities that Bissell Centre offers and the registration procedure
  • Provide crisis intervention supports to individuals
  • Recruit and select participants for each program course based on program requirements
  • Develop a flexible program schedule for the year with repetition of the workshops
  • Provide follow up support after program completion
  • Promote skill development workshops internally and externally
  • Enter detailed and accurate client data into appropriate databases
  • Fulfill ESW duties within Casual Labour upon occasion.
  • Other duties as assigned


**This role will consist of 50% program facilitation, 40% administration, Casual Labour support while in the facilitation role (around 10%)


Employment Support Worker

  • Employ Restorative Practices to create an inclusive and welcoming environment
  • Engage participants in intentional and purposeful conversations, in order to gauge their employment readiness and encourage them to explore employment opportunities and establish goals
  • Act as a liaison between the Community Space and Employment Services departments in order to provide a supported referral for participants who are seeking support with employment
  • Support participants to meet their own immediate needs and resolve challenges in a sustainable manner
  • Develop opportunities and support an environment where participants can build support networks to be sustainably interdependent in their community
  • Use de-escalation skills and provide crisis intervention as required
  • Help build a culture that supports and develops participants’ and the community’s strengths.
  • Program coordination and facilitation of programs and workshops in accordance with educational objectives using materials and instructional methods appropriate for adult learners
  • Orientation, ongoing training, meetings, supervision and support of volunteers
  • Ensure participants’ voices are heard in decisions that affect them
  • Encourage and support participants to achieve their goals through accessing internal and external resources and services
  • Assess, refer, and support participants through systems navigation
  • Identify gaps and barriers in service delivery
  • Assist participants to access Bissell Centre basic need services available in the Community Space, such as coffee, laundry, showers, food, haircuts and the Community Closet.
  • Supervise participants working at festivals – ensuring they have access to food and water, performance coaching, resolving conflicts, filling vacant shifts, and liaising with festival staff to ensure their acute needs are being met.
  • Other duties as assigned


**This role will consist of 60% casual labour support, 20% workshop leadership, 20% administration



Knowledge, Skills and Abilities

  • Strong written and verbal communication and interpersonal skills
  • Excellent time management with strong organizational and problem-solving skills
  • Self-motivated and results oriented
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook



Education and Experience

  • Post-secondary degree or diploma in a related area
  • An understanding of employment resources and labour market information
  • Minimum of 2 years of experience in program coordination and facilitation
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Expertise with Indigenous culture and history is required




Personal Characteristics

Training Facilitator/Employment Support Worker should demonstrate competence in all of the following:

  • Behave Ethically: Understand ethical behavior and organizational practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


Screening Requirements

  • Criminal Record Check
  • Child Intervention Record Check
  • Alberta Class 5 driver’s license and satisfactory driver’s abstract is an asset

Training Requirements

  • Conflict into Calm Training
  • First Aid / CPR
  • Harm Reduction / Naloxone Administration
  • Mobius training
  • Indigenous Awareness Training

The above-noted training must be completed during the first six months of employment or as agreed upon by the supervisor.

Application Deadline: July 30th, 2021

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