Training Facilitator/ Employment Support Worker – 6 Month Contract
Contract • Employment Services
This is a dual role position. The purpose of this role is to develop, coordinate, and administer pre-employment programs and act as an Employment Support Worker in the casual labour office and community.
Duties and Responsibilities
- Supervise and facilitate pre-employment programs
- Maintain a database of relevant external employment resources
- Meet with participants and assess their employment and education background, health needs and employment goals and explain the various employment training opportunities that Bissell Centre offers and the registration procedure
- Provide crisis intervention supports to individuals
- Recruit and select participants for each program course based on program requirements
- Develop a flexible program schedule for the year with repetition of the workshops
- Provide follow up support after program completion
- Promote skill development workshops internally and externally
- Enter detailed and accurate client data into appropriate databases
- Fulfill ESW duties within Casual Labour upon occasion.
- Other duties as assigned
**This role will consist of 50% program facilitation, 40% administration, Casual Labour support while in the facilitation role (around 10%)
Employment Support Worker
- Employ Restorative Practices to create an inclusive and welcoming environment
- Engage participants in intentional and purposeful conversations, in order to gauge their employment readiness and encourage them to explore employment opportunities and establish goals
- Act as a liaison between the Community Space and Employment Services departments in order to provide a supported referral for participants who are seeking support with employment
- Support participants to meet their own immediate needs and resolve challenges in a sustainable manner
- Develop opportunities and support an environment where participants can build support networks to be sustainably interdependent in their community
- Use de-escalation skills and provide crisis intervention as required
- Help build a culture that supports and develops participants’ and the community’s strengths.
- Program coordination and facilitation of programs and workshops in accordance with educational objectives using materials and instructional methods appropriate for adult learners
- Orientation, ongoing training, meetings, supervision and support of volunteers
- Ensure participants’ voices are heard in decisions that affect them
- Encourage and support participants to achieve their goals through accessing internal and external resources and services
- Assess, refer, and support participants through systems navigation
- Identify gaps and barriers in service delivery
- Assist participants to access Bissell Centre basic need services available in the Community Space, such as coffee, laundry, showers, food, haircuts and the Community Closet.
- Supervise participants working at festivals – ensuring they have access to food and water, performance coaching, resolving conflicts, filling vacant shifts, and liaising with festival staff to ensure their acute needs are being met.
- Other duties as assigned
**This role will consist of 60% casual labour support, 20% workshop leadership, 20% administration
Knowledge, Skills and Abilities
- Strong written and verbal communication and interpersonal skills
- Excellent time management with strong organizational and problem-solving skills
- Self-motivated and results oriented
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
Education and Experience
- Post-secondary degree or diploma in a related area
- An understanding of employment resources and labour market information
- Minimum of 2 years of experience in program coordination and facilitation
- Familiarity with issues of poverty, homelessness and Edmonton’s urban core
- Expertise with Indigenous culture and history is required
Training Facilitator/Employment Support Worker should demonstrate competence in all of the following:
- Behave Ethically: Understand ethical behavior and organizational practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
- Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
- Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
- Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
- Criminal Record Check
- Child Intervention Record Check
- Alberta Class 5 driver’s license and satisfactory driver’s abstract is an asset
- Conflict into Calm Training
- First Aid / CPR
- Harm Reduction / Naloxone Administration
- Mobius training
- Indigenous Awareness Training
The above-noted training must be completed during the first six months of employment or as agreed upon by the supervisor.