Team Lead, Housing and Outreach Services (HOPP)

Full Time • HOPP


Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.


Currently, Bissell Centre is looking for the right individual to fill the position of Team Lead (FT) in the Housing and Outreach Services department.

Bissell Centre’s housing and outreach services are based on the Housing First strategy, which focus on housing people experiencing homelessness and then providing follow up services in a client centered, and solution focused manner.  In collaboration with several partners, the Team Lead is responsible for the implementation, administration, and evaluation of the Prototype and Encampment Response teams. This specific position works with the Manager of Housing and Outreach Services to supervise a team of Housing Outreach and Follow Up Support Workers, including performance management and development.


Duties and Responsibilities

Program Delivery

  • Oversee service delivery through service plans for all participants. This includes facilitating weekly Intensive Case Management meetings.
  • In collaboration with internal and external stakeholders, develop creative and individualized housing solutions for community members with varying degrees of complexity and need.
  • Liaise with and support stakeholders such as: funders, other social service agencies, community groups, health agencies, law enforcement, etc.
  • In collaboration with the Manager, develop and implement an annual operational plan, including goals, objectives, and timelines.
  • Monitor and evaluate program delivery and quality on an ongoing basis.
  • Assist the Manager with recruitment of staff. Oversee orientation, training, and day to day supervision of Housing, Outreach and Follow Up Support Workers.
  • Monitor, approve and submit receipts for monthly program expenditures.
  • Attend meetings with our funder and the community at large.
  • Other duties as required.



  • Recruitment, hiring, orientation, training, and day-to-day supervision of direct report staff
  • Bi-weekly supervision meetings with direct reports to ensure they meet their targeted goals, program delivery and submission of report within the set timeframe and guideline
  • Review, approve and submit staff time sheets and expenses
  • Approve and monitor staff overtime, health maintenance and vacation leaves
  • Facilitate regular staff meetings to inform, plan, direct and hear staff concerns
  • Complete probationary evaluations and annual performance reviews of all staff in collaboration with Team Leaders


  • Implement and monitor program budgets
  • Monitor, approve and submit claims for program expenditures
  • Explore opportunities for additional funding to support diversion work
  • Work collaboratively with Resource Development and funders as required

General and Administrative

  • In collaboration with frontline staff, ensure accurate case management notes, written file notes, program information, statistics and critical incident reports are completed
  • Update job descriptions, annual planning calendars, program operating policies and procedures as required
  • Submit monthly, quarterly, and annual program reports inclusive of outputs, outcomes, program highlights, stories, and quality improvement initiatives
  • Maintain strong working relations with funders, and other program delivery partners.
  • Other duties as required


Education and Experience

  • Post-Secondary Degree in a related field.
  • Minimum 3 years of extensive employment experience including program development, case management, case supervision, evaluation, and supervisory skills.
  • Previous supervisory experience would be an asset.
  • Previous Housing First experience would be an asset.
  • Experience working with high-risk populations and an understanding of Aboriginal cultures, history, and current issues.

Knowledge, Skills, and Abilities

  • Strong written/verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills.
  • Demonstrate the ability to ensure quality services, and program development.
  • Strong attention to detail, accuracy, and quality.
  • Demonstrate competency in computer systems (Word, Excel, and database programs).

Conditions of Work

  • Some evening and weekend work required
  • Operation of personal vehicle with required insurance

Screening Requirements

  • Criminal Record Check
  • CWIS Check
  • Valid drivers license and proof of $2 million PLPD insurance

Training Requirements

  • Conflict into Calm
  • Standard First Aid and CPR
  • Suicide Intervention

The above-noted training must be completed during the first six months of employment. Other required training may be identified as required.


Interested candidates are invited to submit their resume and cover letter to:

Kendra Stoley

Interim Manager, Housing and Outreach

Email: kstoley@bissellcentre.org

Application Deadline: June 7th, 2022

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: 2022-06-07

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