Team Lead, Day Services (Full-Time, Contract Position)

Full Time • Community Support

Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.

Currently, Bissell Centre is looking for the right individual to fill the position of Day Services Team Lead. The key function of this position is to supervise the team who support people accessing basic needs services. Bissell’s Day Services is a safe space for adults to access essential supports and services, housing and cultural supports. The Day Services Team practices from a person-centered and harm reduction approach, employing anti-oppressive practices to empower individuals to move from poverty to cultural, social and economic prosperity. This position is responsible for overseeing all operations of the space including basic needs services and programming offered in the space.

Specific responsibilities of the position include:

Program Delivery

  • Oversee the day-to-day operation of all basic needs services available.
  • Ensure a welcoming and inclusive environment for all people accessing the space.
  • Build a culture that supports and develops participants’ strengths.
  • Ensure participants’ voices are heard in decisions that affect them.
  • Identify and problem solve for gaps and barriers in service delivery.
  • Liaise with external agencies regarding the development and delivery of programs.
  • Use de-escalation skills and provide crisis intervention as required.


  • Develop and maintain a high-quality team, including: recruiting, hiring and training new staff members.
  • Provide day-to-day supervision of the Community Support Workers (approximately a team of 14 front line staff).
  • In partnership with the Manager of Day Services, facilitate regular staff meetings to inform, plan, direct and gather staff feedback.
  • Schedule and hold regular supervision meetings with all direct report staffs.
  • Create an inspiring team environment with a culture of open communication.
  • Conduct debriefings with staff, as required, regarding vicarious trauma and critical incidents.

General & Administrative

  • Ensure outcome measurement tools are being used to effectively evaluate services. This includes matching requirements from funders and partners in addition to internal evaluation measures.
  • Maintain all administrative paperwork and data requirements including keeping accurate and up-to-date computer records, program information, and critical incident reports within established time standards.
  • Attend regular meetings and trainings, as required.

Other duties as assigned.

The ideal candidate would possess the following qualifications:

  • Degree in Community Development, Social Work, Recreation, Education, Social Sciences, or combination of other relevant education and experience.
  • Minimum 3 years relevant employment experience.
  • Proven work experience as a team leader or supervisor.
  • Proven to problem solve and make decisions in a fast paced, and sometimes chaotic environment.
  • Knowledge of Indigenous cultural resources, ceremonies, and protocols is an asset.
  • Work from a harm reduction informed lens.
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core.
  • Strong written and verbal communication and interpersonal skills, result orientated, excellent time management, strong organizational and problem-solving skills.
  • Excellent administrative and computer skills including Microsoft Word, Excel and Outlook.
  • Current First Aid, Criminal Record and Child Welfare checks are required prior to starting employment.

Employees with a Social Work diploma (from an Alberta Institution), degree, or masters are required to maintain ongoing registration and remain in good standing with the Alberta College of Social Workers (ACSW) as per the Alberta Health Professions Act.

We are hiring for six full-time position, working 37.5-40 hours per week. Shifts are either 6:30am-2:30pm or 2pm-10pm, the ideal candidate would be able to work either shift during the week and some weekends.

Position will be posted until suitable candidates are found. Interested candidates are invited to submit their resume and cover letter to:

Sharon Goodrick

HR Manager
10527 – 96 Street
Edmonton, AB T5H 2H6
E-mail: sgoodrick at

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Contract length: 5 months

Expected start date: 2020-11-01

Job Types: Full-time, Contract

Salary: From $24.00 per hour


  • 8 hour shift
  • Day shift
  • Weekends


  • relevant employment : 3 years (Required)


  • criminal back ground check (Required)
  • First Aid with Level C CPR & AED (Required)

Work remotely:

  • No

Application Deadline: October 31st, 2020

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