Residential Support Worker (RSW) Casual

Part Time • Hope Terrace


Are you a Residential Support Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join the Housing team. Are you ready to be our Residential Support Worker and make an impact in our community?

Job Purpose

The RSW, under the direction of the Manager (or Team Lead), is responsible for supporting and encouraging residents living at Hope Terrace. The RSW is responsible for having a good working knowledge of resident care plans as laid out by the Care Team. The RSW will support and hold residents accountable to completing their agreed upon care plan. They will utilize a holistic approach by incorporating emotional, spiritual, mental and physical wellness through a client-centred and trauma informed approach. They will develop positive communication and rapport with residents. Conflict resolution is an integral part of the RSW role. Due to the nature of the position the RSW will occasionally experience physical and/or verbal abuse from and between participants and will work through these incidents, in collaboration with the Manager, to come to healthy resolution.

This position requires individuals who are willing to work on a 365 24/7 rotating shift rotation (4 on – 4 off) which includes holidays, evenings, nights, and weekends.

Duties and Responsibilities

Program Delivery

  • Implement strategies that support residents in meeting the goals laid out in their care plan.
  • Facilitate and promote a team focused philosophy that leads to a positive work environment.
  • Support the work of the Hope Terrace Care Team; this includes keeping accurate records and executing strategies designed for each resident.
  • Advocate for the needs of residents with community resources, income supports, medical concerns etc.
  • In collaboration with the Case Manager, ensure SPDAT and Provincial Assessments are completed accurately and on time.
  • Provide support with residents community outreach. This includes occasional transportation to appointments and community integration.
  • Work within the harm reduction model at Hope Terrace and support residents from a harm reductive lens.
  • Complete regular home visits that foster healthy relationship and a positive atmosphere.
  • Provide practical assistance to residents that enhance daily living skills, foster accountability and overall well-being.
  • Support Case Manager with programming
  • In collaboration with Manager, assist participants in pest control, hygiene management, apartment maintenance, and daily living skills
  • Administer naloxone when necessary.
  • Provide support for residents by assisting with appointment reminders, scheduling, and cancelling appointments, assist with navigating social service systems and the like
  • Provide de-escalation, resident/roommate mediation and conflict solutions
  • Perform other building and/or program duties as required

General and Administrative

  • Maintain accurate written case file notes, computer records, update program databases (ETO), program information, and critical incident reports within established time standards
  • Maintain accurate expense logs for reimbursement
  • Participate in probationary and annual performance reviews
  • Complete daily shift and rotation reports
  • Attend scheduled staff and supervision meetings
  • Complete WCB forms as required
  • Perform other duties as required


  • Collect payments from residents for rental insurance, rental payments, and the like.
  • Complete monthly credit card/expense claims


Education and Experience

  • Degree or Diploma in Human Services
  • Minimum of one-year related employment experience e.g. high-risk populations, Fetal Alcohol Spectrum Disorder, Supportive Housing Experience

Knowledge, Skills and Abilities

  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving, reliable and advocacy skills
  • Familiar with issues of poverty, houselessness, and Edmonton’s urban core
  • Familiar working with high risk populations and an understanding of Aboriginal cultures, history, and current issues
  • Knowledge of Harm Reduction Philosophies, FASD Informed approach, Client-Centred approach, Trauma Informed Practice will be considered an asset
  • Strong active listening skills will be considered an asset
  • In-depth knowledge of Indigenous practices and culture will be considered an asset
  • Ability to speak Cree, Blackfoot, Michif, Inuit or Dene will be considered an asset

Conditions of Work

  • Rotating shift work: weekend and overnight shifts required of all positions

Personal Characteristics

The RSW should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

  • Criminal Record Check
  • CWIS Check

Training requirements

  • Standard First Aid and CPR
  • Conflict Into Calm Training
  • Suicide Prevention
  • Overdose Prevention and Harm Reduction Training

The above-noted training must be completed during the first three months of employment.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.


Application Deadline: June 5th, 2023

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