Program Administration Coordinator

Full Time • Administration


Are you a Program Administration Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join the Administration team. Are you ready to be our Program Admin Coordinator and make an impact in our community?


The Program Admin Coordinator role will provide administrative support to the housing, community development, and employment programs to enhance Bissell Centre’s participant-serving efforts. The General Administrator will assist in achieving the strategic goals and objectives of Bissell Centre’s programs.

This position will be required to perform an array of administrative duties including secretarial and receptionist duties, such as arranging meetings and taking minutes during confidential meetings in addition to more complex functions and services such as supporting process improvement and participating in project coordination. This individual is expected to assist with program-related administrative duties such as scheduling staff, ensuring compliance with training requirements among the teams, communicating strategic milestones, and tracking timelines.

Duties and Responsibilities


  • Provide direct administrative and office management support to the Director, Community Development and Advocacy as well as the Director, Housing and Outreach as directed by verbal or written instruction.
  • Have a working knowledge of filing system, be prepared to assemble documentation as requested.
  • Support with meetings as necessary, this includes scheduling meetings, booking rooms, creating agendas, taking minutes, and sharing documentation.
  • Review documents, reports, and correspondence for format, content, grammar, and spelling, and make edits as necessary.

Departmental Support

  • Prepare draft reports, PowerPoint presentations, background documentation, and research.
  • Support hiring as needed, this might include taking notes during interviews, performing reference checks, following up on background checks, supporting with onboarding, etc.
  • Ensure staff compliance with training requirements
  • Seek out professional development opportunities for staff as requested, this might include trainings, conferences, and networking opportunities
  • Scheduling program staff
  • Coordinate Administrative department office activities; troubleshoot or escalate basic office administration issues.
  • Facilitate communication from department managers, and project managers.
  • Take and transcribe dictation as needed.
  • Assist with any planning or implementation documentation and organization.
  • Participating in Process Improvement Projects
  • Other Duties as required.

Qualifications, Skills, and Abilities

  • Education: Post-secondary diploma in administration or another relevant field or the equivalent combination of education, training, and experience.
  • Experience: Minimum of 2 years’ experience in similar and/or relevant position, with an emphasis on administration in non-profits.
  • Sector Knowledge: Familiarity with issues of poverty and Edmonton’s urban core and knowledge of relevant community and government resources.

Personal Characteristics

The Program Admin Coordinator should demonstrate competence in all of the following:

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Conditions of Work

  • Flexibility of the working day is inherent in the position. The workload fluctuates. Flexibility to work some evenings and weekends may be required.
  • Participation in organizational wide Community Safety Walks in the area of Bissell East and West, daily interactions with participants and community members served.

Wage: From $22.40

Screening Requirements

  • Police Information Check

Training Requirements

  • Conflict Into Calm Training

The above-noted training must be completed during the first 3 months of employment. Other required training may be identified as required.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 27th, 2023

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