Mental Health Support Worker – Community Space

Full Time • Community Space


Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.  For more information, please visit

Currently, Bissell Centre is looking for the right individual to fill a full-time position of Mental Health Support Worker.


The key function of this position is to assist individuals who live with mental health concerns and would benefit from accessing a community outreach worker. The goal of the Mental Health Support Worker is to connect individuals to appropriate mental health and addiction supports and provide short term case management through acquisition, retention, maintenance, and improvement of an individual’s community living skills. The Mental Health Support Worker will provide the services in an outreach and in-reach capacity.

Duties and Responsibilities

Program Delivery

  • Support individuals who live with mental health concerns and who live in or identify with Edmonton’s inner
  • Build rapport and trust while focusing on the participants’ quality of life, from there assist in the creation of short-term individualized case plans with participant identifying service goals that relate to the stability of their mental
  • Refer program participants to appropriate counseling/support professionals to deal with mental health concerns and addictions
  • Support and consult with medical, psychiatric, and psychological professionals to ensure maintenance of medication regimes and clarification of issues that
  • Be the first contact person for Bissell Centre staff when a participant is having a crisis due to a mental
  • Assist with developing and maintaining appropriate mechanisms for assessment, service plan development and service

General and Administrative:

  • Maintain accurate and up-to-date case notes using ETO, updating program information, and critical incident reports within established time
  • Provide latest program information, update statistics and good news stories on time and as
  • Submit all program receipts and mileage claims in a timely
  • Attend and participate in supervision and community
  • Attend the bi-weekly caseload review meeting with the Mental Health
  • Participate in developmental
  • Provide in reach support for participants in the community
  • Participate in monthly safety


Education and Experience: 

  • Degree or Diploma in Social Science or related discipline
  • Minimum of one-year related employment experience g., high-risk populations, mental health experience
  • Alberta Class 5 License, and a vehicle

Knowledge, Skills, and Abilities

  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving and advocacy
  • Familiarity with issues of poverty, homelessness, and Edmonton’s urban core
  • Experience with providing individual and group support
  • Ability to establish rapport and trust with the
  • Strong ability to
  • Ability to be self-directed and work well within a team.

Conditions of Work:

Some evening and weekend work may be required:

  • In reach work in the community space required.

Wage: $24.34 per hour

Personal Characteristics:

The Mental Health Support Worker should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

  • Criminal Record Check
  • CWIS Check
  • Alberta Class 5 License, satisfactory driver’s abstract and a vehicle.
  • Proof of vehicle liability insurance required.

Training Requirements

  • Standard First Aid and CPR
  • Conflict Into Calm Training
  • Suicide Prevention
  • Motivational Interviewing Skills

The above-noted training must be completed during the first three months of employment.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.


Application Deadline: August 14th, 2023

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