Mental Health Support Worker – Community Space

Full Time • Community Space

WHAT WE DO

Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals. For more information, please visit www.bissellcentre.org.

Currently, Bissell Centre is looking for the right individual to fill a full-time position of Mental Health Support Worker.

JOB PURPOSE

The key function of this position is to assist individuals who live with mental health concerns and would benefit from accessing a community outreach worker. The goal of the Mental Health Support Worker is to connect individuals to appropriate mental health and addiction supports and provide short term case management through acquisition, retention, maintenance, and improvement of an individual’s community living skills. The Mental Health Support Worker will provide the services in an outreach and in-reach capacity.

Duties and Responsibilities

Program Delivery

Support individuals who live with mental health concerns and who live in or identify with Edmonton’s inner
Build rapport and trust while focusing on the participants’ quality of life, from there assist in the creation of short-term individualized case plans with participant identifying service goals that relate to the stability of their mental
Refer program participants to appropriate counseling/support professionals to deal with mental health concerns and addictions
Support and consult with medical, psychiatric, and psychological professionals to ensure maintenance of medication regimes and clarification of issues that
Be the first contact person for Bissell Centre staff when a participant is having a crisis due to a mental
Assist with developing and maintaining appropriate mechanisms for assessment, service plan development and service

General and Administrative:

Maintain accurate and up-to-date case notes using ETO, updating program information, and critical incident reports within established time
Provide latest program information, update statistics and good news stories on time and as
Submit all program receipts and mileage claims in a timely
Attend and participate in supervision and community
Attend the bi-weekly caseload review meeting with the Mental Health
Participate in developmental
Provide in reach support for participants in the community
Participate in monthly safety

Qualifications

Education and Experience: 

Degree or Diploma in Social Science or related discipline
Minimum of one-year related employment experience g., high-risk populations, mental health experience
Alberta Class 5 License, and a vehicle

Knowledge, Skills, and Abilities

Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving and advocacy
Familiarity with issues of poverty, homelessness, and Edmonton’s urban core
Experience with providing individual and group support
Ability to establish rapport and trust with the
Strong ability to
Ability to be self-directed and work well within a team.

Conditions of Work:

Some evening and weekend work may be required:

In reach work in the community space required.

Wage: $24.34 per hour

Personal Characteristics:

The Mental Health Support Worker should demonstrate competence in all the following:

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

Criminal Record Check
CWIS Check
Alberta Class 5 License, satisfactory driver’s abstract and a vehicle.
Proof of vehicle liability insurance required.

Training Requirements

Standard First Aid and CPR
Conflict Into Calm Training
Suicide Prevention
Motivational Interviewing Skills

The above-noted training must be completed during the first three months of employment.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: August 14th, 2023

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