Manager, Facilities & Operations

Full Time • Facilities

WHO WE ARE

Are you a Project Management Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join our Facilities team. Are you ready to be our Manager, Facilities & Operations and make an impact in our community?

Reporting to the Director, Finance, the Manager, Facilities & Operations is a key member of Bissell Centre’s management team, responsible for leading the Facilities department and ensuring safe, efficient, and high-quality operations across all properties. This role oversees staff in the facilities department, manages relationships with vendors and contractors, manages capital projects, and collaborates with internal teams and external partners to maintain functional, secure, and welcoming spaces that support Bissell Centre’s mission.

The Manager, Facilities & Operations provides leadership in facilities planning, maintenance, security, and space optimization, while driving process improvements, accountability, and operational excellence.

Portfolio Accountabilities

Fleet Management

Oversee the organization’s vehicle fleet, including procurement, maintenance scheduling, inspections, fuel management, registration, insurance compliance, and lifecycle replacement planning to ensure safe, reliable, and cost-efficient operations.
Monitor fleet utilization and implement cost-saving measures where possible.

Facility Management

Lead the Facilities team in responding to maintenance issues and urgent repairs, ensuring staff performance and timely resolution of work orders. Common items include painting, drywall, flooring, leaks, plumbing, office moves, janitorial, pests, etc.
Develop and implement preventive and routine maintenance programs for all properties and equipment to minimize downtime, ensure safety, and extend asset life.
Create and manage 3–5-year capital maintenance and improvement plans to guide asset renewal, replacement, and long-term facility upgrades.
Plan, coordinate, and oversee capital projects from initiation to completion, including scope development, budgeting, scheduling, design, consultant and contractor selection, pre-construction, bidding, construction management, quality assurance, compliance, closeout and project turnover for operations and maintenance.
Ensure project records and documentation are prepared, complete and retrievable for future reference.
Conduct regular facility inspections and compliance audits to ensure adherence to building codes, fire safety, OHS, and organizational standards.
Manage property utilities to reduce costs and prevent service disruption.
Monitor operational budgets, control maintenance expenditures, and contribute to long-term financial planning for facilities operations.
Lead sustainability and greening initiatives, including energy efficiency improvements, waste reduction strategies, and environmentally responsible practices across all facilities.
Stay current on industry trends and best practices in facilities and project management.

Security & Risk Management

Oversee security functions, including surveillance and alarm systems and contracted security services.
Retrieve and provide security footage upon request, ensuring compliance with organizational policy and privacy requirements.
Ensure operational compliance with OHS standards, fire safety protocols, including annual fire alarm testing, drills, inspections, and the creation, maintenance and training of the Emergency Response Plans.

Space Planning & Workplace Management

Analyze space and furniture utilization and develop optimization strategies.
Oversee the booking system for offices, parking stalls, and shared rooms in collaboration with People & Culture.
Plan and coordinate office moves and reconfigurations, ensuring minimal disruption to operations.
Resolve space allocation challenges, competing needs and communicate plans to impacted parties.
Ensure workspace standards support accessibility, ergonomics, and staff well-being.

Vendor & Contractor Management

Lead procurement and vendor management, including obtaining quotes, negotiating contracts, and overseeing contractors to ensure safe, timely, and compliant work within scope and budget. Maintain strong, collaborative relationships and communicate effectively to support successful outcomes and address issues promptly.

Partner & Tenant Relations

Manage relationships with tenant agencies leasing space in Bissell‑owned properties, including coordinating workspace customization, supporting lease‑related requirements, and serving as the primary on‑site contact for maintenance, security, and operational needs.
Maintain strong, collaborative relationships with external partners including Edmonton Police, Edmonton Fire, Chinatown Business Association, and third‑party service providers to support community safety, smooth facility operations, and positive neighborhood relations.

Event Support & Logistics

Support Bissell‑hosted events by coordinating venue setup, managing event logistics, ensuring safety protocols are followed, resolving facility‑related issues, providing on‑site staff support, and overseeing post‑event cleanup to ensure smooth and successful execution.

On Call & After-Hours Work

Flex schedule as needed to support after-hours contractors and facility work to avoid disruptions to regular program operations.
Organize and participate in the overnight/weekend on-call rotation with the security company to respond to alarms and incidents promptly and in compliance with organizational protocols.

Key Accountabilities

Departmental Accountabilities

Ensure adherence to Agency’s mission, vision, philosophy, values, and objectives.
Support submission of all monthly, quarterly, and annual reports inclusive of outputs, outcomes, program highlights, stories, and quality improvement initiatives
Implementation of logic models/framework and the achievement of outputs and outcomes
Maintain compliance with legal, regulatory, contractual standards and applicable accreditation requirements.
Engage service user, stakeholder and community input as required.
Engage in inter-departmental coordination and collaboration.
Work collaboratively with the other departments to ensure overall operational efficiencies and best practices.
Following all procedures necessary around the creation and modification of program procedures. Creating/Modifying/Dissolving departmental procedures in line with Bissell Centre policies.
Proposing policy changes in collaboration with Director

Human Resource Accountabilities

Work collaboratively with other departments and Facilities to ensure proper maintenance and safety of all program areas.
Recruitment, hiring, orientation, training, and day-to-day supervision of direct-report staff
Performance management and progressive discipline of staff team per Human Resources policies and procedures. In consultation with People & Culture and Director, may recommend termination of staff in their portfolio subject to Officer approval.
Facilitate regular communication channels to teams to inspire, plan and direct.
Implement regular meetings with all direct reports to ensure they meet their targeted goals, program delivery and submission of reports within the set timeframe and guideline.
In collaboration with People & Culture, provide guidance and support to team members in areas of recruitment, orientation, training, development, coaching, performance management and employee relations.
Approve and monitor staff timesheets, overtime, health maintenance and vacation balances.
Approve vacation and protected leaves in coordination with Director.
Complete and/or supervise probationary appraisals of new direct reports.
Complete annual developmental appraisals of direct reports including training, mentorship, and professional development opportunities.
Ensure documentation and follow-up (reporting, debriefs, training, etc.) is completed for all Critical Incidents per current policies and legislation.
Attend Management Team meetings to engage with other managers, address organizational issues and collaborate on organizational initiatives.
Ensure adherence to Bissell Centre policies and development and/or revision of departmental procedures to align with policies.
Proposing new positions and/or job description changes in collaboration with Director per departmental needs and budget.
Coverage of team member job duties as required for vacation, illness, and other absence.
Propose professional development to Director in accordance with HR policies and employee development appraisal goals.

Advocacy (External Stakeholder Engagement)

· In collaboration with the Director, represent Bissell Centre (and all of its priorities) in person, online and in writing with external stakeholders and maintain shared record of connection/outcomes.

· Explore new avenues for partnership and funding in collaboration with Director and Resource Development

Participation in negotiation of funding agreements and contracts
Relationship management with key donors, funders, partners, and other external stakeholders
Development of marketing and communications content utilizing Bissell templates in partnership with the Marketing & Communications department

Financial

In collaboration with the Director and Finance, develop, implement, and monitor annual program budgets.
In collaboration with Director and Finance, implement strategies for increasing financial stability and sustainability of programs and services.
Monitor, approve and submit receipts for expenditures.
In coordination with the Director, ensure departments meet their financial targets and plans as laid out in their budget.

General and Administrative

Perform other duties as required.

Direct Reports

Team Lead, Maintenance
Maintenance Technician

Qualifications, Skills, and Abilities Formal Education and Experience

Education or certification in Facilities Management, Project Management, Business Administration, or a related field is considered a strong asset.
Minimum 3 years of experience in a supervisory role, preferably within facilities or operations management.
Strong knowledge of building systems, including HVAC, electrical, plumbing, and general maintenance.
Proven ability to manage projects from initiation to completion, including planning, budgeting, scheduling, and risk management.
Comfortability with various power and hand tools.
Ability to effectively use technology, including the Microsoft Office Suite, especially Word, Excel and Teams.
Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and with external partners.

Knowledge, Skills, and Abilities

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the
Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and
Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational
Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the
Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the
Leadership and Management Skills: Has strong leadership and management skills; clear ability to think, plan, and act strategically; is a team leader and a team player; leads by example; able to empower employees to achieve their best.
Change Management Skills: Personal capacity to adapt to change, lead competently through change, and make strategic adjustments to address changing needs.

Conditions of Work

The incumbent is required to work primarily from 10527 96 Street, with travel to all sites as
Participate in an on-call rotation.
Flexibility of the working day is inherent in the position.
Flexibility to work evenings and weekends is required.
The ability to spend frequent periods of time standing or sitting, and infrequent periods of time moving, bending, and ability to lift 40lbs.
Ability to work in a fast paced and agile commercial environment with varying air temperatures, and frequent exposure to dust, pet hair, rodents, cigarette smoke residue, and potential airborne and physical allergens.
Participation in organizational wide Community Safety Walks around Bissell East and West, daily interactions with participants and community members

Screening Requirements

Police Information & Vulnerable Sector Check
Child Welfare Intervention Check
Drivers Abstract and valid Class 5 Drivers License

Training Requirements

Conflict Into Calm Training
First Aid certificate

HOW TO APPLY

Interested candidates are invited to submit their resume and cover letter to:

Willow Irwin – Director of Finance

Email: wirwin@bissellcentre.org

Application Deadline: February 6, 2026

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: February 13th, 2026

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