Inner City Victim Support Staff

Contract • Integrated Case Management Services

Our Organization

Bissell Centre works toward the elimination of poverty in our community. Guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals experiencing poverty or homelessness.

Job Summary

Bissell Centre is looking for the right individual to fill a full time 6 month contract for Victim Support Staff with the possibility of permanent full time. The key function of this position is to provide street level access to programs and services available for victims of crime. Assistance provided includes crisis intervention, intensive case management, advocacy, information, supported referrals, outreach assistance, eligibility requirements, financial literacy and follow-up support. The Victim Support Worker builds community relationships with other inner-city agencies to increase awareness of Victims Services Program.

Position Responsibilities

  • Identify and recommend participants who could access Victims Services Program
  • Provide justifiable data, information and report to determine eligibility to the program
  • Assist with accurate form completion, acquiring correct addresses and obtaining identification
  • Develop personal plans with program participants and provide regular follow-up (including outreach services) to support them in the achievement of their goals
  • Provide flexible one-on-one case management depending on the needs of the individual
  • Conduct regular risk and needs assessments and safety planning to ameliorate potential threats and retaliation
  • Provide crisis intervention when needed by identifying the crisis, minimizing the harm to the individual and others, and assisting the individual to explore their options
  • Make appropriate supported referrals to health and community services and provide advocacy support services with, or on behalf of, individuals as needed
  • Assist with preparation for court appearances and accompany to court as required
  • Provide follow up regarding status of cases, court proceedings, and court dispositions (in partnership with Edmonton Police Service Victim Services Unit)
  • Connecting individuals with appropriate financial literacy resources to safeguard compensations awards and to reduce further victimization
  • Develop productive working relationships with program partners and Advisory Committee
  • Build community relationships with other inner-city agencies to increase awareness of Victims Services Programs
  • Present community awareness sessions to ensure inner-city residents, front line workers, and community agencies to increase awareness of Victims Services Program

Position Qualifications

  • Bachelor Degree or Diploma in Social Work preferred with relevant experience working with victims of crime
    • Applicants with Social Work Diploma/Degree/Masters are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professions Act
  • Minimum 1 year relevant working experience with the homeless and vulnerable population
  • Strong written/verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills
  • Experience with Efforts to Outcomes case management software is considered an asset
  • Good working knowledge of Microsoft Word and Excel programs
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Familiarity working with high risk populations and an understanding of Aboriginal cultures, history and current issues
  • Works from a strength base and able to model appropriate and healthy relationships

Screening Requirements

  • Criminal Record Check
  • Child Intervention Check


This is a full-time position to fill a full time 6 month contract.

Interested candidates are invited to submit their resume and cover letter.
We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

The above outline is intended to describe the general nature and level of work performed by people assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Application Deadline: June 21st, 2019

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