Housing Outreach Worker, Encampment Response Team
Contract • Housing and Outreach
The Housing Outreach Worker (HOW) provides support to individuals living in encampments, primarily in the downtown core. The goal of the HOW is to secure permanent housing that meets the needs of the individual. This role is specific to encampment response collaboration efforts between Homeward Trust, Boyle Street Community Services, and the City of Edmonton.
Housing Outreach Workers work with participants to navigate the income system, connect with landlords and facilitate a smooth transition from homelessness to housing. Additional tasks will be assigned to workers based on team need, worker strengths, and caseload. Some post-housing follow-up and case management duties may be required.
Duties and Responsibilities
- Target and connect between two and eight participants with appropriate housing monthly
- Outreach to various encampments in Parkland and around the City is required
- Accurately complete the whole process of participant intake and assessments
- Assist participant to find housing by providing location choices and help to secure the apartment within the time frame specified
- Help participant establish housing by assisting with utility set up, furniture acquisition and delivery and completing a Move-in Inspection Report
- Facilitate a smooth transition of participants to the Follow-Up Support Worker
- Recruit and develop good relationships with landlords
- Liaise with Homeward Trust’s Landlord Relations Manager to access rental housing options
- Manage and record accurate expenses for all participant start up costs
- Maintain accurate mileage and expense logs for reimbursement
General and Administrative
- Maintain accurate written file notes, computer records, program information, and critical incident reports within established time standards
- Provide latest program information & updated statistics and any other reports as required
- Participate in probationary evaluations and annual performance reviews
- Attend scheduled staff and supervision meetings
- Perform other duties as required
Education and Experience
- Degree or Diploma in Social Science or related discipline
- Minimum of 3 years related employment experience
- Alberta Class 5 License, satisfactory driver’s abstract and a vehicle
Knowledge, Skills and Abilities
- Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational and problem-solving skills
- Good working knowledge of Microsoft Word and Excel programs
- Experience with data management systems
- Familiarity with issues of poverty, houselessness and Edmonton’s urban core
- Familiarity working with high-risk populations and an understanding of Indigenous cultures, history, and current issues
Conditions of Work
- Some evening and weekend work required
- Operation of personal vehicle with required insurance
The Assertive Housing Worker should demonstrate competence in all of the following:
- Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
- Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
- Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
- Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
- Criminal Record Check
- CWIS Check
- Driver’s abstract, valid driver’s license and proof of $1 million PLPD insurance
- Standard First Aid and CPR
- Conflict Into Calm Training
- Suicide Prevention
- Motivational Interviewing Skills
The above-noted training must be completed during the first six months of employment