FASD System Navigator: Contract (8 month)

Contract • Home Visitation

FASD System Navigator:  Contract (8 month)

Currently, Bissell Centre is looking for the right individual to fill a 8 month contract position of FASD System Navigator (FT), ending March 31, 2023.

The FASD System Navigator will provide timely in-person meetings, referrals, education, and other short-term solutions to individuals who call FASS’s referral line. This position will provide supports to vulnerable individuals and families, based on strong knowledge of FASD and the social service sector.  The System Navigator will respond to inquiries on FASS’s referral line within 48 hours and be able to communicate with a diverse set of stakeholders.


Program Delivery

  • Conduct flexible intakes and provide short-term and timely solutions to individuals and families in crisis who are unable to access supports due to waitlists, or where other supports are unavailable
  • Provide in-person and/or phone-based referrals to individuals/families
  • Offer short-term individual system/service advocacy as required to reduce crisis
  • Work in collaboration with the FASS team and the Edmonton Fetal Alcohol Network (EFAN) to ensure appropriate information flow and effective program development and delivery
  • Conduct supported referrals where necessary
  • Supports are conducted via home visits, outreach, and phone-based intervention
  • Other duties as required

General and Administrative

  • Maintain accurate written file notes, computer records, program information, and critical incident reports within established time standards
  • Provide program information and statistics as required
  • Provide weekly, monthly, and quarterly reports as required
  • Maintain and submit accurate mileage and expense logs for reimbursement
  • Participate in probationary and annual performance reviews
  • Attend scheduled staff and supervision meetings


Education and Experience

  • Undergraduate degree or diploma in social work, social science, or related field and/or comparable experience with FASD, disabilities
  • Minimum of 3 years work experience with vulnerable, marginalized, or at-risk populations

Knowledge, Skills and Abilities

  • Commitment to a strength-based, client centered approach
  • Knowledge of community development processes and ability to enhance community capacity
  • Capable of networking and building relationships with diverse stakeholders
  • Ability to work under pressure, handle multiple priorities, and tight timelines
  • Ability to maintain a flexible work schedule
  • Ability to maintain strong professional boundaries


  • Some evening and weekend work required
  • Operation of personal vehicle with required insurance and drivers abstract


The FASD System Navigator should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


  • Team Lead, FASS


  • Criminal Record Check
  • CWIS Check
  • Valid Driver’s License


  • Standard First Aid and CPR
  • Conflict Into Calm Training
  • Suicide Prevention

The above-noted training must be completed during the first six months of employment.

Interested candidates are invited to submit their resume and cover letter to:

Sophia Mejia

Manager of Home Visitation

E-mail: smejia@bissellcentre.org

Job Type: 8 month contract, Hire date to March 31, 2023

Application Deadline:  August 8, 2022

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: August 8th, 2022

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