Family Support Navigator

Full Time • Family Service Integration


Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you a Family Support Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community?

Currently, Bissell Centre is looking for an individual wanting to join the Home Visitation team. Are you ready to be our Family Support Navigator and make an impact in our community?


The Family Support Navigator works with caregivers and children to assist with access to essential emergency supports. They will provide timely communication, referrals, and support to individuals inquiring about the Diapers/Formula program, clothing vouchers, Health for Two and Family Support programs. The Family Support Worker utilizes a client centered, strengths-based model that is rooted in harm reduction. The successful candidate requires successful working relationships with participants that support to meet their basic needs, has a solid understanding of children and families and trauma informed practice.

Duties and Responsibilities

Program Duties

  • Administer and support families to access the emergency Diapers/Formula program at the Bissell Centre.
  • Administer Health for Two program as required. Manage distribution and storage of Health for Two items such as Vitamin D, grocery coupons, and bus tickets.
  • Manage bus passes provided by PATH program. Ensure timely and accurate entry of bus pass information into PATH spreadsheet.
  • Provide referrals and support to access other community support as required to meet daily basic needs.
  • Build rapport and maintain professional relationships with participants.
  • Complete Starting Points assessment 1 with participants to determine their own/family strengths, resources, needs and aspirations to provide greater opportunities for enhanced support to participants.
  • Complete Starting Points Assessment 2 for participants referred to case management.
  • Assess and work with participants based on their own readiness to make positive changes and increase self-reliance.
  • Provide crisis intervention support as required.
  • Make appropriate referrals to health and community services and, when necessary, advocate for families to receive those services.
  • Monitor intakes for case management, triage, and complete warm transfers to Family Support Workers for longer term support.
  • Conduct participant surveys and submit within deadlines.
  • Develop and facilitate group programming with the intention to strengthen daily living skills and reduce social isolation and loneliness.

General and Administrative

  • Maintain paper files, ensure accurate and timely entry of case notes into ETO, accurate CIR and WCB incident reports within established time standards.
  • Maintain a current and accurate file for each participant.
  • Ensure ETO transfers are completed for participants moving from basic needs to case management.
  • Utilize ETO, ADP, Teams, and Outlook.
  • Provide latest program information and updated statistics as required.
  • Maintain and submit accurate mileage and expense logs for reimbursement.
  • Participate in probationary and annual performance reviews.
  • Participate in ongoing learning and training opportunities as identified in annual performance review.
  • Attend bi-weekly scheduled staff and supervision meetings.
  • Participate in Community Safety Walks on rotating schedule as required.
  • Perform other duties as required.


Education and Experience

  • Degree or diploma in Social Science or related field and/or comparable experience with children and families.
  • Employees with Social Work Diploma/Degree/Master’s are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professions Act.
  • Minimum 1-year related employment experience. E.g., families and children, children’s services, vulnerable, marginalized, or at-risk populations.
  • Alberta Class 5 License, satisfactory driver’s abstract and vehicle.

Knowledge, Skills, and Abilities

  • Commitment to a strength-based and client centered approach.
  • Knowledge of the roles, functions, and activities of case management.
  • Strong, written, and oral communication skills.
  • Conflict Resolution and problem solving.
  • Solution focused, good time management, strong organizational, and advocacy skills.
  • Effective assessment skill and ability to collaboratively develop goal plans with caregivers and complete evaluation.
  • Knowledge about community resources, health services, pre/post-natal supports.
  • Knowledge about the Child and Youth Enhancement Act.
  • Ability to maintain a flexible work schedule.
  • Knowledge of Indigenous cultures, history, current issues, and marginalized communities who have experienced trauma.
  • Direct experience with issues of poverty, homelessness, and Edmonton’s urban core are required.

Conditions of Work

  • Working closely with participants who are experiencing complex life situations.
  • Some evening and weekend work required.
  • Operation of personal vehicle with required insurance.

Personal Characteristics

The Family Support Navigator should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

  • Criminal Record Check
  • CWIS Check
  • Driver’s Abstract
  • Proof of $2 Million Liability Automobile Insurance

Training Requirements

  • Standard First Aid and CPR
  • Conflict into Calm Training
  • Drug Poisoning and Naloxone
  • Foundations in FASD
  • Financial Basics Level 1 and Level 2
  • Harm Reduction

The above-mentioned training must be completed during the first three months of employment.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 6th, 2023

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