Cultural Support Worker H2H

Full Time • Homeless to Homes


Are you a culturally informed individual rooted in harm reduction looking to make an impact in your community? Do you have endless optimism, ready to move and create culturally supportive opportunities and supports? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join the Homeless to Homes team and help to the next level. Are you ready to be our Cultural Support Worker and make an impact in our community?



The Cultural Support Worker (CSW) uses a culturally informed strength-based model that is rooted in harm reduction. A CSW provides an Indigenous lens within our Housing First work and walks alongside participants in their self-identified and self-determined goals for healing, culture, and community integration; while advocating for access and rights as needed.

The CSW provides a range of service coordination and case management services for chronically homeless individuals, who are transitioning from homelessness into housing and who have concurrent mental health and substance use diagnoses.



Duties and Responsibilities

Program Delivery

The CSW performs service coordination duties for a group of approximately 25 current Housing First participants, maintaining oversight to ensure that participant’s self-identified goals for recovery and community integration are supported by appropriate services and practices, consistent with the values of self-determination/choice and harm reduction.


Working in collaboration with other members of the Homeless to Homes team, the CSW coordinates the provision of Housing First services for clients served by the team members in their area of specialization. Because Homeless to Homes is a Housing First program, supporting participants, alongside their case manager, through evictions and rehousing is also a core component of the work. CSWs help to ensure that learnings and skills from each housing are not lost. The nature of this work is demanding and rewarding.

Main Responsibilities

  • Recognize and celebrate the strengths of individuals and be prepared to meet participants in many stages of cultural competency and comfort
  • Provide client-centered care to each participant in a way that honors their journey
  • Bring a harm reduction lens to Indigenous teachings and practices for H2H participants
  • Connect Indigenous individuals to appropriate organizations that provide cultural ways of understanding, healing and recovery, services and resources and activities
  • Build relationships with Indigenous participants and others who wish to be a learn more about reconciliation and history
  • Support Indigenous participants as they connect with community and cultural events and as they build their own network
  • Collaborate with additional cultural supports such as ceremony, programming and community institutions, including working with educators, elders and knowledge keepers
  • Create opportunities for positive connections between the Participant and service providers, community supports, their FSW, other tenants and Landlords
  • Advocate for participants as needed in matters related to tenancy, income, family reunification, legal issues etc.
  • Orient new participants and staff to the role of the CSW and familiarize them with the broad range of cultural services and supports
  • Support Follow-Up Support Workers with case planning
  • Perform other duties as required




Education and Experience

  • Related education ex/ Indigenous Studies or Social Work would be considered an asset
  • Minimum of one-year related employment or volunteer experience preferred
  • Alberta Class 5 License (Non-GDL) and satisfactory drivers abstract required

Knowledge, Skills and Abilities

  • Strong written and verbal communication and interpersonal skills, patience with people and processes, proven time management, effective organizational and creative problem-solving skills
  • Competence in Microsoft Word and Excel and a demonstrated ability to maintain regular case notes
  • Empathetic understanding of poverty, oppression, and marginalization, specifically as it relates to Indigenous individuals experiencing homelessness
  • Knowledge of the holistic addictions model including stages of change and harm reduction, cultural practices and cultural ways of healing and recovery
  • Awareness of the Indian Act and other legislation, regulations and deadlines related to settlements for Residential schools, the 60’s/Millennial scoop and provincial class action lawsuits
  • Knowledge of child intervention, legal and reservation systems


Screening Requirements

  • Criminal Record Check
  • CWIS Check

Candidates with records are not discouraged from applying, decisions for hiring eligibility are made on a case-by-case basis. Interested candidates may reach out to the hiring manager for any questions.


Conditions of Work

  • Some evening and weekend work required
  • Operation of personal vehicle
  • Personal vehicle is required.
  • Valid driver’s license
  • Proof of $1 million PLPD insurance
  • Covid-19 vaccinations


Training Requirements

  • Conflict into Calm Training
  • Employment Standards Training
  • Suicide Prevention
  • Motivational Interviewing Skills


The above-noted training must be completed during the first six months of employment or as agreed upon by the supervisor.


Interested candidates are invited to submit their resume and cover letter to:

Heather Slade

Email: hslade@bissellcentre.org

Application Deadline: July 18, 2022

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.


Application Deadline: July 18th, 2022

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