Coordinator, Indigenous Engagement

Contract • Indigenous Engagement and Employment Services



Are you a Coordinator, Indigenous Engagement Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join the Indigenous Engagement and Employment Services team. Are you ready to be our Coordinator, Indigenous Engagement and make an impact in our community?




The purpose of this role is to facilitate the development of the Indigenous Engagement Strategy at Bissell Centre and lead the implementation of its key priority initiatives.  Advancing Bissell Centre’s ability to acknowledge, initiate and embrace Indigenous engagement, practices and protocol within the organization, this role will provide both direct and indirect supports/direction to participants and staff to learn, acknowledge, support a greater connection to Indigenous culture, language, and world view through 1-on-1 conversations, group workshops, drop-in workshops, sharing circles, regular practice of Indigenous ceremony, liaison with our Indigenous partners, teachers and Elders, and staff training. This position will recommend, develop and deliver program processes and procedures along with consultation with the Director of Indigenous Engagement to include and implement Indigenous world view in all of Bissell Centres service delivery. The Indigenous Engagement Coordinator will ensure participants have the support they need to fully engage with their Indigeneity or explore aspects of Indigenous culture that will be helpful to their successes.

The Indigenous Engagement Coordinator will work with all levels of participant facing programs that request or require Indigenous supports. They will work with staff to create a welcoming and inclusive environment for all participants and act as a liaison for staff teachings and trainings.

NOTE: This is a full-time, 2-year contract role.

Duties and Responsibilities

  • Facilitate the development of priority initiatives for Bissell’s Indigenous Engagement Strategy across the organization, acting as the key liaison with various departments.
  • Coordinate all requests for internal requests for Indigenous support.
  • In consultation with the Director of Indigenous Engagement, develop a holistic counselling process that empowers participants, reflects Indigenous world view, and provides participants with the tools and skills they need to better engage with Indigenous culture.
  • Seek, examine, relationship build and propose partnerships, and or opportunities to establish new opportunities to advance Bissell Centre’s Indigenous Engagement process, mission and values.
  • Work with program managers for the introduction, enhancement and delivery of employee training, and development of programs specific to Indigenous Engagement.
  • Provide guidance and assistance in the introduction, implementation and maintenance of Indigenous Engagement.
  • Promote cultural development workshops internally and externally.
  • Guide management and employee’s actions by interpreting, advising and assisting them in the application of the agencies Indigenous Engagement strategy.
  • Engage participants in intentional and purposeful conversations.
  • Compile data, statistics, funding requests, metrics and other information required for departmental KPI’s specific to Indigenous engagement.
  • As needed provide updates, communications, ceremonies etc. regarding Indigenous Engagement.
  • Refer participants to suitable support services as needed.
  • Follow a harm reduction model of care.
  • Other duties as required.

Facilitating Group Workshops

  • In consultation with the Director of Indigenous Engagement and Employment Services, develop a series of Indigenous cultural workshops that can be delivered to groups of participants.
  • Develop opportunities and support an environment where participants can build support networks, build relationships with peers, elders and Knowledge Keepers.
  • Use de-escalation skills and provide crisis intervention as required.
  • Maintain a database of current and relevant cultural support services and resources.
  • Enter detailed and accurate client data into appropriate databases.


Education and Experience

  • A Diploma or Degree in Native Studies (or equivalent) or other related field and a minimum of 2 years’ experience in a similar role. An equivalent combination of training and experience may be considered.
  • An advanced knowledge of local Indigenous cultures, ceremonies and world view is Required.
    • Sound working knowledge of TRC’s Calls to Action
    • Working Knowledge of Indigenous languages would be an asset
    • Familiar with land-based teachings and medicine
    • Facilitation experience will be considered an asset
    • Lived experience will be considered an asset
    • Analytical and Decision-making skills

Knowledge, Skills and Abilities

  • Strong written and verbal communication and interpersonal skills.
  • Enthusiastic and dynamic presenting skills.
  • Excellent time management with strong organizational and problem-solving skills.
  • Self-motivated and results oriented.
  • Proficiency with Microsoft Word, PowerPoint, Excel and Outlook.
  • Service and results orientated: is focused on developing and delivering high quality, effective, relationship building programs for staff delivery.
  • Leadership and Management skills: has strong leadership and management skills. Clear ability to think, plan, and act strategically is a team leader and a team player.

Personal Characteristics

The Indigenous Support Coordinator should demonstrate competence in all of the following:

  • Behave Ethically: Understand ethical behavior and organizational practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

  • Criminal Record Check
  • CWIS Check
  • Alberta Class 5 driver’s license and satisfactory driver’s abstract is an asset

Training Requirements

  • Conflict into Calm Training
  • First Aid / CPR
  • Harm Reduction / Naloxone Administration
  • Mobius training
  • Indigenous Awareness Training

The above-noted training must be completed during the first six months of employment or as agreed upon by the supervisor.


Interested candidates are invited to submit their resume and cover letter to:

Sarah Higgins

(Director, Indigenous Engagement & Employment Services)


Application Deadline: January 2nd, 2023

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.


Application Deadline: January 2nd, 2023

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