Cook, Community Meals & Food Services (Casual)

Relief • Cook, Community Meals & Food Services

Job Purpose

The Cook, Community Meals & Food Services, is responsible for supporting the kitchen management team in providing a high quality of food service and experience to our internal and external programs. The Cook will focus on key areas of the business including but not limited to meal preparation and service, food and supply storage, kitchen operations, workstation cleanliness and maintenance.


Duties and Responsibilities


• Model the values of Bissell Centre and communicate these principles in a clear and compelling fashion both internally and externally. Translate agency values into Food Services culture and everyday activities to foster a welcoming and engaging working environment.
• Mission focused and driven to provide services and food security for our community participants.

Kitchen Operations, Customer Service and Maintenance

• Adhere to daily and weekly cleaning checklists.
• Ensure the walk-in refrigerator, walk-in freezer, chest freezers and fridges are clean and organized daily.
• Responsible for supporting the execution of daily menu plans and preparation of nutritious meals and snacks served to community participants and other programs.
• Meal preparation and service is to be conducted in strict compliance with Alberta Public Health and all other applicable legislation.
• Responsible for execution of food service requests for special events that may sometimes fall on statutory holidays or weekends (appropriate compensation for working statutory holidays is determined as per Alberta Labor Law and Bissell Centre internal policies).
• Ensure high quality and consistency of food preparation and presentation.
• Responsible for a clean workstation and the minimization of wastage.
• Responding positively and in a timely manner to all internal and external food service requests.
• Responsible for food service to participants and maintenance after each completed service.
• Communicate with the Head Chef to maintain the high level of food quality that is expected through available resources.
• Communicate any issues to the Head Chef which could affect meal service before the service is provided.
• Ensure food is prepared as per Health Canada’s Food Guide and evaluate food quality and preparedness by tasting.
• Ensure food stuffs are stored at appropriate temperatures for the correct length of time and that guidelines are followed as per Alberta Public Health and the Health Inspector.
• Set up, break down and maintenance of workstations and kitchen opening/closing procedures.
• Communicate with the Head Chef regarding inventory of food ingredients, paper supplies, and chemicals required for production in advance so that they are ordered and delivered on     time.Report safety hazards discovered in the workplace to the Head Chef immediately and take preventative actions where possible.
• Ensure that all donated food items are labelled and dated accurately and systematically rotated for expiration dates.
• Show empathy and the ability to communicate with and support individuals facing mental health, addictions, chronic illness, homelessness, poverty, and related challenges. Able to respond appropriately to intense situations, provide conflict resolution and work directly with individuals with barriers.

General and Administrative

• Support agency policies and procedures, including reporting of staff concerns, safety issues and critical incidents.
• Participate in probationary and annual performance evaluations.
• Attend scheduled staff meetings, training sessions and performance check-ins.
• Participate in routine morning team rallies with kitchen staff prior to operating business hours.
• Adhere to all Health and Safety and Loss Prevention policies and procedures to ensure the safety and security of staff, customers, and community participants.
• Perform other duties as required that may not be listed in the formal job description or as assigned by the Head Chef.

Qualifications & Commitment to Values

Formal Education and Experience

• Undergraduate Diploma or Degree in Culinary Arts or another relevant field (preferred but not required). An equivalent combination of training and experience may be considered.
• Relevant work experience including a minimum of 1+ years in a line cook or chef position.

Sector Knowledge

• Familiarity with issues of poverty and Edmonton’s urban core is considered an asset.
•  Familiarity with the non-profit industry and/or non-profit food services operations is considered an asset.


• Personal commitment to Bissell Centre’s Mission, Vision and Core Values.
• Ability to apply Bissell Centre’s Strategic Framework into day-to-day work.
• Commitment to maintaining integrity and confidentiality related to Bissell Centre.

Working Conditions

This position works closely with community participants who are experiencing complex life situations. As such, this position requires a calm and empathetic demeanor with the ability to de-escalate conflict and intense situations with clear and effective communication methods.

Ability to spend frequent periods of time standing and frequent periods of time moving, bending, and lifting. It is a frequent requirement to stoop or lift material, fixtures or equipment and climb ladders. Employees must be able to regularly lift and/or move up to 50lbs.

Ability to work in a kitchen environment with varying temperatures and frequent exposure to a variety of food ingredients, grease, and other potential allergens.

Flexibility of the working week is inherent in this position as the workload fluctuates. Flexibility to work a combination of evenings, weekdays, weekends, and statutory holidays is required.

Guiding Competencies

The Employee should demonstrate strong competency in the following:

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission, vision, and core values of Bissell Centre.
Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Service Focus: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
Stay Organized: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
Plan Proactively: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the processes and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Adapt to Change: Personal capacity to adapt to change, lead competently through change, and make strategic adjustments to address changing needs.
Self-Motivate: Capable of demonstrating independence and entrepreneurialism.
Work SMART: Create goals that are Specific, Measurable, Attainable, Realistic and Time Bound.

Screening Requirements

• Criminal Record Check
• Child Intervention Record Check
• Class 5 License, 3 Year Driver’s Abstract, Proof of Vehicle Liability Insurance and Registration
(applicable only if operating agency vehicles)

Training Requirements

• Conflict into Calm Training
• Naloxone Kit Training
• WHMIS Training
• Food Safety Certification

•Talent LMS Course(s) Assignments

The above listed training requirements must be completed within the first six months of employment. Other training requirements may be identified during employment and must be completed as directed.


Interested candidates are invited to submit their resume and cover letter to:

Prasanna Peddireddy


Application deadline: Until a suitable candidate is found.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: May 31st, 2023

 Apply For This Position  See Other Openings


Facebook Twitter Email

Reg Canadian Charity · 118810829RR0001