Casual Back-up Driver/Swamper

Relief • Thrift Shop

Job Purpose

The role of the Driver is to represent Bissell Centre as they operate a company branded vehicle and interact with donors and customers at designated delivery and pick up locations.  This position requires a focus on safety and customer service alongside the ability to work independently and problem solve in the field and.

Duties and Responsibilities

Driving & Customer Service

  • Pick up and deliver a wide variety of items to different addresses using a company provided delivery vehicle and equipment
  • Follow routes and time schedule
  • Establish and maintain positive relationships with donors and customers
  • Frequent loading and unloading of heavy donations and materials on and off the truck
  • Maintain the work area for efficient and effective sorting and materials management
  • Assist staff with lifting heavy articles
  • Safely operate company equipment and follow all rules and regulations while driving in a safe and professional manner

General and Administrative

  • Empathetic towards, and ability to communicate and support individuals facing mental health, addictions, chronic illness, homelessness, poverty and related challenges
  • This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution and work directly with individuals with barriers
  • Participate in probationary and annual performance reviews
  • Attend scheduled staff and supervision meetings
  • Report any incidents/accidents, ensuring that confidential information is reported to the supervisor on shift or manager
  • Adhere to all Health and Safety and Loss/Profit Prevention policies and procedures to ensure the safety of customers and team members
  • Perform other duties as required


  • Minimum 6 months working experience
  • Sufficient command of spoken and written English
  • Good interpersonal and customer service skills
  • Good communication skills
  • Ability to problem-solve
  • Good organizational skills
  • Willing to perform routine tasks
  • Ability to spend frequent periods standing with a constant opportunity to move about. It is a frequent requirement to stoop or lift material, fixtures or equipment and climb a ladder. The Driver must regularly lift and/or move up to 23 kg (50 lbs.) and occasionally lift and/or move up to 36 kg (80 lbs.) using appropriate equipment.
  • Attention to detail
  • Must be able to work evenings and weekends
  • Must be able to work alone
  • Criminal Record and Child Intervention Check will be required prior to hire

Working Conditions

  • Exposure to fluctuating temperatures
  • This role works closely with customers who are experiencing complex life situations. Due to this, the Driver will occasionally experience physical and/or verbal abuse from and between customers.

Personal Characteristics

The Driver should demonstrate competence in all of the following:


  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


Screening Requirements

  • Criminal Record Check
  • Child Intervention Record Check
  • Alberta Class 5 License, satisfactory driver’s abstract may be an asset
  • Proof of Full Covid Vaccination

Training Requirements

  • Conflict into Calm


The above-noted training must be completed during the first six months of employment.

Job Type: Casual, Permanent

Application Deadline: December 15, 2021

Interested candidates are to submit their resume to:

Jagrity Jain Talwar

Manager, Thrift Shop 


We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.



Application Deadline: December 15th, 2021

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