Case Manager – Community Space

Full Time • Community Space

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Job Purpose

The Case Manager, under the direction of the Case Management Coordinator, is responsible for building and navigating person-directed care plans for Community Space participants. The case manager will identify and respond to the psychosocial needs of their participants within a trauma-informed, people-centred framework. The successful candidate will be expected to build rapport with participants and perform assessments of participants’ psychosocial requirements. The case manager collects, sorts, and maintains up-to-date information on services available, and assists participants to access these services.

This position requires successful working relationships with participants that support their ability to reach their goals.

This position will influence and celebrate positive outcomes with participants and will work with the Community Space front line staff and Bissell Programs to mitigate problems and obstacles that threaten to undermine participants’ wellbeing. Keeping clear and accurate files and records is essential. The Case Manager will collaborate with community supports.

The Case Manager will have a strong understanding of resources available for underhoused peoples in the city of Edmonton.

Duties and Responsibilities

Program Delivery

  • Develop individual care plans for Community Space participants.
  • Provide ongoing supportive case management
  • Perform intakes and discharges on ETO
  • Initiate and complete ongoing needs assessments, referrals, and advocacy
  • Complete comprehensive psychosocial assessments as required
  • Identify opportunities to assess and enhance participants’ readiness to make positive changes and increase self-reliance related to their mental health and substance abuse concerns.
  • Develop and deliver group programming with the intention to strengthen daily living skills and reduce isolation and loneliness.
  • Work with case management and front-line staff to see that participants care goals are being met
  • Co-ordinate with outside supports including physicians, agency workers, AHS staff, home care workers, etc.
  • In collaboration with Case Management Coordinator and Community Space Team, identify and utilize outreach stabilization activities that include assisting participants in making connections to community agencies, physicians and social services and facilitating appropriate involvement in post crisis treatment services
  • In collaboration with Case Management Coordinator, identify the opportunities for creating community partnerships to provide group programming in areas such as health and service connections
  • Update and maintain information on partner programs/agencies
  • Participate in ongoing learning and training opportunities as identified on a yearly performance review
  • Attend case conferences and interagency meetings in the community
  • Facilitate referrals for the participants to outside programs as needed (AISH, ID clinics, homecare, PDD, etc.)
  • Participate in case management meetings
  • Provide emotional and psychological support when needed
  • Occasional transportation and warm hand off participants to medical, wellness and recovery appointments
  • Update and maintain current participants information on ETO and other data management systems
  • Interact with participants in a non-judgmental way, using de-escalation and rapport building techniques
  • Provide necessary support in crises and emergencies
  • Participate in team efforts to maintain a healthy physical environment for all participants
  • Any other tasks assigned by the Case Management Coordinator

General and Administrative

  • Maintain accurate written case file notes, computer records, update program databases, program information and critical incident reports within established time standards.
  • Provide latest program information and updated statistics as required.
  • Maintain and submit accurate mileage and expense logs for reimbursement.
  • Participate in probationary and annual performance reviews.
  • Attend scheduled staff, supervision, and Care Team meetings
  • Complete WCB forms as required


Education and Experience

The successful candidate will have a minimum of a degree or diploma in a Human Services field with 2-3 years of direct experience working with the vulnerable population. Preference will be given to candidates who have an active RSW license in Alberta and are in good standing with their licensing body. Direct experience working with individuals experiencing homelessness.

Knowledge, Skills and Abilities

  • Strong written and verbal communication and interpersonal skills.
  • Solution focussed with good time management, strong organizational, problem-solving and advocacy skills.
  • Good working knowledge of Microsoft Word and Excel programs.
  • Familiar with issues of poverty, homelessness, and Edmonton’s urban core.
  • Familiar working with high-risk populations and understand Indigenous cultures, history, and current issues.
  • Demonstrated ability to provide individual and group support programming and services; as well as workshop development and facilitation.

Conditions of Work

  • Operation of personal vehicle with required insurance
  • Evening work may be required
  • Participation in organizational wide Community Safety Walks in the area of Bissell East and West, daily interactions with participants and community members served.

Wage: $25.00 per hour

Personal Characteristics

The Case Manager should demonstrate competence in all the following:

  • Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Direct Reports

  • N/A

Screening Requirements

  • Criminal Record Check
  • CWIS Check
  • Valid drivers license and proof of $2 million PLPD insurance

Training Requirements

  • Conflict into Calm
  • Standard First Aid and CPR
  • Non-Violent Crisis Intervention
  • Harm Reduction Modules
  • Suicide Prevention

Conflict Into Calm Training must be completed during the first three months of employment. Other required training may be identified as required.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: August 14th, 2023

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