Behavioral Support Worker

Full Time • Early Childhood Development

Job Purpose

The Behavioral Support Worker is responsible for the screening, assessment, and overall behavioral development of children; in partnership with their caregivers, to support and liaise with other community organizations and Bissell’s Family Services Team. They will also ensure a timely transition to Follow Up Supports of children aged infant to six years and their families.

Duties and Responsibilities

Program Duties

  • Ensure all play and learning activities are conducted in a safe and healthy atmosphere.
  • Implement the “Learning Through Play” philosophy in day-to-day programming.
  • Develop activities that consider each child’s individual interests and developmental levels.
  • Develop activities that enhance self-esteem and encourage children’s independence, social interaction, and creativity.
  • Ongoing support for the child to construct/review/revise and achieve developmental goals
  • Conduct ASQ’s with educators and caregivers
  • Generate IPP’s
  • Provide transitioning levels of supports to the children and educators starting with initial intensive support and moving towards independence.
  • Monitor and support children on their developmental progress of milestones as needed
  • Establish rapport and trust with children and parents/caregivers.
  • Adapt or modify activities to enable children with special needs to participate.
  • Speak with caregivers about behavioral concerns and share information about child development, when appropriate
  • Develop monthly program flow charts and daily and weekly activity charts.
  • Refer the child and their caregiver to internal and external resources when appropriate
  • Liaise and develop with ECDRW steps to assist children/parents to access early intervention
  • Liasie and develop with Early Childcare Workers to assist children within the rooms
  • Perform other duties as required.

General and Administrative

  • Maintain accurate written file notes, computer records, program information, and critical incident reports within established time standards
  • Provide latest program information and updated statistics as required
  • Participate in probationary and annual performance reviews
  • Attend scheduled staff and supervision meetings
  • Attend trainings as required
  • Perform other duties as required


Education and Experience

  • Minimum 6 months’ related working experience
  • Familiarity working with children affected by behavioural and/or developmental delays.
  • Degree or Diploma in Social Science or related discipline (Support Worker, Level 2/Level 3 ECE)


Knowledge, Skills, and Abilities

  • Strong listening and verbal communication skills with children, parents/caregivers and ECD staff
  • Good working knowledge of Daycare Licensing Standards, ITERS and ECKERS, and accreditation
  • Excellent knowledge of community resources pertaining to children’s health and education needs
  • Ability to effectively manage a caseload and prioritize time sensitive tasks
  • Familiarity with issues of poverty, homelessness, mental health, physical health as well as substance use disorders
  • Familiarity working with high-risk populations and an understanding of Aboriginal cultures, history and current issues
  • Ability to create and maintain healthy boundaries with clients and coworkers
  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational and problem-solving skills
  • Good working knowledge of Microsoft Word, Excel, and Outlook as well as general computer literacy; Experience with Efforts to Outcomes (ETO) an asset
  • Effective interpersonal and organizational skills
  • Experience with community resources, referrals and navigating systems is an asset
  • Manages self-care: Establishes and practice a self-care on a regular basis as required
  • Must be able to lift and carry approximately 30 lbs (13.5 kg)


Personal Characteristics

The Behavioral Support Worker should demonstrate competence in all the following:


  • Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Direct Reports

  • n/a

Screening Requirements

  • Criminal Record Check
  • CWIS Check

Training Requirements

  • Childcare First Aid with CPR
  • Conflict Into Calm Training
  • Suicide Prevention
  • Routine Practices


The above-noted training must be completed during the first three months of employment.

Interested candidates are invited to submit their resume and cover letter to:

Jaye Brown

(Manager, Early Childhood Development Program)



We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 26th, 2023

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