After nearly twelve years of dedicated leadership, we bid a heartfelt farewell to Gary St. Amand as CEO of Bissell Centre. Gary’s time with us has been nothing short of transformative. From the beginning, his vision focused on supporting people and communities to move out of poverty and homelessness.
“When I accepted the role of CEO, a Board member gave me wise counsel. He said, ‘Keep the people you serve at the centre of everything you do, and you’ll be ok.’ That is something that I clung to and has centred my decision-making through the years.”
Gary St. Amand’s Lasting Legacy with Bissell Centre
Gary St. Amand started with Bissell Centre at a significant time in our city’s history. The 10-year Plan to End Homelessness in Edmonton had launched in 2009, and the community had begun to explore new ways to address poverty in the community.
In 2012, he joined the team as the Chief Programs Officer, transitioned to interim CEO in 2015, and was appointed permanent CEO in 2016. “I’m the 11th leader of this organization,” comments Gary. “This organization has existed for nearly 115 years. Having leaders hold their positions for this long is a true testament to Bissell Centre’s constitution.”
Gary’s passion and dedication have left a lasting impact. During his tenure at Bissell Centre, Gary initiated and oversaw the development of numerous initiatives including a crisis diversion program, the development of Hope Terrace, a supportive housing facility for people with Fetal Alcohol Spectrum Disorder, the Outreach Housing Team. He also championed the Community Bridge — our eviction prevention program, Financial Empowerment, and Community Space. Under Gary’s leadership, Bissell Centre expanded its respite Child Care and Family Supports program, formed an Indigenous Engagement team, and implemented the Bissell Self-Sufficiency Matrix, a comprehensive data and evaluation system.
“I remember saying to our team — if asked, ‘how many people have you helped move out of poverty’, I wouldn’t have a way to answer that meaningfully for them. I could tell them how many meals we served and articles of clothing we gave out, but we had no way of knowing whether those things actually helped someone move out of poverty.” This led to the journey of developing a data system that provides a snapshot of how Bissell’s work contributes towards real change in an individual’s lived experience with poverty.
Bissell’s housing teams housed 500 people and helped over 500 people avoid eviction last year alone under his leadership. Over the past three years, the Financial Empowerment program has helped over 6,000 people receive over $20 million in tax returns. This has resulted in real, measurable change for thousands of individuals and families.
And while data has been critical to Bissell Centre’s journey as an organization, seeing the efforts made to learn and tend to inclusion, diversity, equity, and accessibility bore fruit for us in a variety of ways. “It has been one of the most rewarding aspects of work for me personally,” says Gary. “Seeing us learn what it means to be good allies, building relationships with our Indigenous partners and communities, and putting in the hard work to ensure those values are lived out internally at Bissell has been huge.”
Overcoming Challenges
Gary would be the first to acknowledge that the work hasn’t always been easy. “COVID-19 was devastating to the community. With almost no notice, the services and supports people relied on were either gone or significantly reduced.”
In an incredible collaborative effort, numerous partners, including Bissell Centre, created a day service and medical shelter for those without homes within which they could safely shelter.
“I remember the announcement from Premier Kenny that was made on Friday, and by Monday, three days later, our collective of partners opened the doors. We doubled in size in a matter of weeks, relocated many of our programs to the Edmonton Expo Centre, all while trying to figure out, like everyone else at the time, what COVID-19 meant for us as people and employers.
During the first two years of the pandemic, our services continuously adapted to the rapidly changing challenges of poverty. Families and individuals who had never faced financial hardship before suddenly found themselves without options. “The Community Bridge, our eviction prevention program, was inundated with new applications — many from people who had never needed assistance before.”
In addition to COVID-19, another epidemic soon reared its head. Deaths by poisoning due to substances laced with lethal ingredients soared. “When I began working at Bissell Centre, I had not even heard of Naloxone. Never could I have imagined a moment when I would attend a memorial for over 400 people who died while having no home – many of them due to the toxicity levels in narcotics.”
In recent years, the dramatic increase in the cost of living, rental rates, and vacancy rates has further compounded many of the challenges faced by those living with the challenges of poverty. Last year alone, rental rates for single bedroom units increased by 23%.
When asked how he remained positive in the face of these difficult realities, Gary responded, “Because I see the resiliency of those with whom we have the privilege of working alongside, and I see the determination of our incredible team members at Bissell Centre, and our partners and I remember that in our long history, this isn’t the first time the storms have threatened. We have seen time and time again when we keep working together despite what is happening around us, and regardless of where we are situated in our communities, we can endure those storms. We can continue to build a better future for all of us.”
New Opportunities
As Gary continues his personal and professional journey, he will continue to carry his human-centered values into the national context.
“I am so deeply grateful to our team, board members, partners, donors, volunteers and everyone who has leaned into strengthening our communities and worked to make them accessible for everyone.”
“In particular, I want to thank the many people who have come through our doors. I have learned so much from you over the years — lessons on being generous despite having very little, staying hopeful when things feel hopeless, and remaining kind when the world around you feels uncaring.”
We couldn’t agree more! Thank you for 12 years of leadership and wisdom, Gary.
In 2022, Bissell Centre took a long hard look at itself and asked what can be a scary question – what are our 2SLGBTQIA+ team and community members experiencing here? What does Pride at Bissell look like? Are these folks being embraced and celebrated? Are they comfortable being their truest selves here?
41 team members participated in a survey focused on 2SLGBTQIA+ issues – 12 from 2SLGBTQIA+ communities. The results of the survey were promising, and a lot of organizations would take that as a sweeping success and end their efforts there. Instead, we wondered how best to push our organization even further.
Through the results of this survey, summer intern J. Heber looked at the qualitative stats, thought about how they represented the diverse 2SLGBTQIA+ presence at Bissell Centre, and created a fibre art piece to represent that diversity across the organizations.
It is an expression of all the different flags and colours that express the different gender identities and sexual orientations that makeup Pride. Today, it proudly hangs in our Community Space. It stands as a reminder to folks that our diversity is our strength, and inclusion is essential. It also features seeds and the words, “Let’s Grow Together,” demonstrating the seeds of compassion and the thirst for knowledge that helps us all better understand and appreciate one another.
We’re going to let our 2SLGBTQIA+ staff members speak for themselves. Exploring, in their own words, how Bissell Centre is working to improve equity for 2SLGBTQIA+ folks, what their experiences have been like at Bissell, and what Pride month means to them.
Allen
Bissell Centre gives out free rainbow stickers to everyone. I want to point this out first and foremost. It’s the first thing I think about when I think about how Bissell Centre is a safe space.
I joined Bissell Centre in 2020, and I wasn’t sure if I should be open about my gender identity. I saw a lot of staff here be comfortable and open and safe with who they are. Everyone here makes the effort to use my preferred pronouns (he/him) – and anyone who mistakenly uses the wrong pronouns is quick to apologize and correct it. That makes me feel respected and cared for by Bissell Centre.
Especially compared to my home country, Bissell Centre is welcoming to who I truly am. Here, I get to show my Pride without shame or any fear. I get to be open, and that’s important not just for me but for anyone who wants to express their Pride.
Even our community participants treat 2SLGCTQIA+ people with respect and equality. No one ever has anything negative to say about the clothes we choose, how we present, or how we choose to look according to our gender identity. Having this freedom and acceptance is so important for 2SLGBTQIA+ folks and how we can contribute back to our communities.
Clinton
When I was placed at Bissell Centre for my social work practicum, I was nervous about entering a new space. Being a member of the 2SLGBTQIA+ community, I am always wary when entering a new space. I don’t know if it’s safe, if I will be harassed or if I can truly be myself.
I remember about a month into my practicum, I mentioned how I noticed there wasn’t really any noticeable visual representation to let new staff and community members know that Bissell is a queer-friendly space. So, we came up with the idea for me to create a 2SLGBTQIA+ resource list for both staff and community members.
Then, I started noticing pride flag stickers placed on doors and laptops. My supervisor told me because I had the courage to identify the gap between Bissell and the queer community, she ordered gender-neutral bathroom signs for the bathrooms in the Community Space. I couldn’t believe that I was a catalyst for these changes. Bissell Centre is not just another group that celebrates pride once a year. They listen to the concerns people have and do what they can to improve.
The community members make Bissell Centre different too. I often get comments that I give off two-spirit energy. I learned that two-spirit folks in Indigenous culture are sacred, which makes me feel honoured. I don’t currently identify as two-spirit – the community members made me curious, and I have since been exploring that side of myself. Because the community members and the staff have created a judgment-free space, it has allowed me to safely be my true self.
Every year, Tim Horton’s holds its Smile Cookie fundraiser, where each local franchise owner can pick a charity in their community that the proceeds from cookie sales will support. It’s a great way to help raise money for great causes directly in our communities!
This year, a group of Edmonton franchise owners decided to try something different. The group agreed to pool their efforts to make a larger collective impact – ultimately choosing Bissell Centre as their charity of choice.
And just like that, this quickly became one of the largest fundraising campaigns we’ve held – raising more than $400,000 in a single week.
Bissell’s Child and Family Supports
Funds from this spring’s Smile Cookie campaign all went to support our Child and Family Supports Program. Last year, we helped more than 1,600 families find their way out of poverty and emergency situations. These programs make a massive impact that people in Edmonton don’t often see.
“It’s things like connections to free pre-natal care, parental supports, or free access to emergency essentials like diapers and formula,” says Jonathan Mackereth, Development Officer with Bissell Centre.
Mackereth explains that Bissell has run a childcare for more than 50 years, serving families in the downtown core. The centre is fully staffed by Early Childhood Education professionals, providing Early Childhood Development for short- and long-term – serving childcare from newborns to six years old.
“There’s are enough challenges finding quality childcare – finances shouldn’t be one of them,” says Mackereth “Lots of parents even drop-off their kids to access other programs like our Employment Services or Financial Empowerment workshops, making it an essential part of our approach to ending poverty.”
Supporting and Celebrating Together
Learning that 147 Tim’s locations all came together to support Bissell Centre, “caught us a little off guard,” Jonathan jokes. “We knew right away opportunities like this don’t come often. We pooled resources into making sure folks knew that buying a cookie would help a child.”
Team members from Bissell Centre could be found at a few different locations around the city during this campaign. Whether it was celebrating with giant cookie cut-outs by the drive-thru, or putting on hair nets and decorating cookies, the teams stepped up to make the week unforgettable.
By the end of the campaign, more than 300,000 cookies were sold – raising more than $464,000! People didn’t hesitate to add a smile cookie to their regular double-double orders – with some businesses and schools pre-ordering up to 1,500 cookies at a time.
“On the first day, we had a manager come out to see us,” Jonathan recalls. “She said in the first two hours of the morning rush, they sold more than a quarter of the cookies they sold for the entire campaign last year.”
We can’t thank the Edmonton Tim’s franchisees enough for all the support they’ve given us. This will directly impact families and children experiencing houselessness and poverty in Edmonton. Thank you for helping us make Edmonton a little bit more of an equitable place to call home.
