Interdepartmental Support Worker

Relief • Drop-In Services, Employment Services, Child and Family Support Services

About Bissell Centre

Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.

Job Summary

Bissell Centre is looking for an Interdepartmental Support Worker (Relief) to support three departments: Drop-In Services, Employment Services, and Family Support Services.

Specific responsibilities of the position include:

General responsibilities:

  • Maintain accurate written file notes, computer records, program information, and critical incident reports.
  • Standing for long periods of time throughout the shift
  • Able to lift 50 lbs comfortably
  • Able to use a computer to access email, record case notes & record hours worked

Department: Drop-In Services
Title: Essential Services Worker

  • Assist participants in accessing basic services available in Drop-In
  • Build relationships with participants by engaging participants in meaningful conversation
  • Monitor activities & participant behavior in the Drop-In. Enforce agency policies & protocols as required
  • Using non-physical means, deescalate participants engaged in conflict
  • Assist participants with internal & external referrals
  • Maintain the cleanliness of Drop-In

Department: Employment Services
Title: Employment Support Worker

  • Provide intakes & assessments for employment programming
  • Conduct participant assessments
  • Support Casual Labor program by liaising with employers & dispatching participants to temporary work opportunities
  • Provide coverage in Drop-In Services
  • Support Skill Enhancing Programming focused on development of participants’ hard skills (i.e. First Aid or WHIMIS tickets) & soft skills (i.e. Anger Management)

Department: Family Support Services
Title: Family Support Worker

  • Provide crisis intervention support as required
  • Engage participants in purposeful conversation
  • Work collaboratively with participants to set goals, develop a service plan and provide follow-up on achievement of established goals
  • Answer promptly and courteously all incoming phone calls and process immediate concerns to ensure immediate social and emotional support is provided.
  • Make appropriate referrals to health and community services and, when necessary, advocate for participants to receive those services
  • Provide baby supplies when appointments have been scheduled


  • Diploma in Social Work or equivalent
  • Minimum 1 year relevant employment experience
  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational and problem-solving skills
  • Good working knowledge of Microsoft Office programs
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Familiarity working with high risk populations and an understanding of Aboriginal cultures, history and current issues
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Criminal Record and Child Welfare checks are required


  • Shifts will be mutually agreed upon between Management & Employee
  • Shifts will be up to 8 hours and will be scheduled between 6:30am-5:00pm Monday-Friday & 11:00am-5:00pm Saturday, availability is an asset


$16.25/ hour, plus 4% vacation pay

The above outline is intended to describe the general nature and level of work performed by people assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Application Deadline: May 30th, 2017

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